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This topic comprises 4 pages: 1  2  3  4 
 
Author Topic: idiot moviegoers
John Walsh
Film God

Posts: 2490
From: Connecticut, USA, Earth, Milky Way
Registered: Oct 1999


 - posted 11-07-1999 03:00 AM      Profile for John Walsh   Email John Walsh   Send New Private Message       Edit/Delete Post 
A friend of mine told me one time a guy came into the booth and said, "There's something wrong with your 'metamorphosis' lens."
Turned out the masking had gone back to flat during a scope film.

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Christopher Seo
Jedi Master Film Handler

Posts: 530
From: Los Angeles, CA
Registered: Jun 99


 - posted 11-07-1999 12:18 PM      Profile for Christopher Seo   Email Christopher Seo   Send New Private Message       Edit/Delete Post 
With regard to rewinding film, has anyone ever tried simply unthreading, backing some film off the platter (hopefully onto a clean surface), and rethreading to an earlier point in the movie? I tried this the last time a movie shut down, and I bet the audience was happy that the movie had been "rewound" 10 seconds.

Note: by "backing film off the platter", I meant the takeup platter.

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John Walsh
Film God

Posts: 2490
From: Connecticut, USA, Earth, Milky Way
Registered: Oct 1999


 - posted 11-07-1999 04:38 PM      Profile for John Walsh   Email John Walsh   Send New Private Message       Edit/Delete Post 
While backing some film off the platter would be a nice thing to do, I don't think it is that easy. First, whatever caused the breakdown has to be fixed. You'd then have to release the tension on the take up, unthread the projector, and pull the film back. Personally, I feel that's pretty hard on the film for a 'one time gain.' Something would be required to collect up at least 20 feet of film, because it would take too long to actually lay the film back onto the platter payout deck. Rethread and start- opening the zipper and turning on the sound without waiting for the 8 second delay most automations have at start. I'll guess and say that to back off without treating the film roughly and restart- that alone would take 3-4 min.

I think that this is just an example of the flexibility that is lost with platters.

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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 11-07-1999 06:46 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
I think it is pointless to try to rewinbd such a short amount of time. If I "rewind" then it is to the very beginning of the print. Our awesome Christie CA-21 automations sometimes start exactly an hour early from when the actual show is supposed to start. This usually goes unnoticed until 10 minutes before the real start time. I simply unthread the projector, flip the portion that has been taken up, and dump it back on the feed out platter. No need to cut the film or get it dirty. Film starts on time from the start with moments to spare. I also do this after a fire alarm or power outtage if they last long enough to cancel the current shows.

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Stephen Winner
Film Handler

Posts: 57
From: Richmond,VA
Registered: Jun 99


 - posted 11-07-1999 09:51 PM      Profile for Stephen Winner   Author's Homepage   Email Stephen Winner   Send New Private Message       Edit/Delete Post 
I'm sure glad I'm running reel-to-reel here...easy to rewind. We normally keep the booth door unlocked here, and opened slightly. It kinda encourages people to come up and take a look at our vintage equipment...which we enjoy showing off!

I had a projectionist from one of the Regal's come up and tell me a story about him traning a promoted usher on building up films to a platter. His fault was not screening the film after the rookie built it up. He had spliced reel 2 out of frame. This required stopping the show twice to re-thread. Rewinding was out of the question being on a platter, so the problem had to be fixed after-hours when they could screen the print.

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Scott Ribbens
Expert Film Handler

Posts: 118
From: Los Angeles
Registered: Oct 1999


 - posted 11-08-1999 01:24 AM      Profile for Scott Ribbens   Email Scott Ribbens   Send New Private Message       Edit/Delete Post 
That's AMC. Had to be fixed after hours? Had to stop the projector twice?

I would have, depending on how far the splice got onto the platter, either fixed it right then(only if the projector had to be stopped to get the show back in frame, But that would not have happened since all frame knobs would be centered) or fixed it durring the intermission.

Come to think of it, I would not do either since I would have made sure when I built the show up that it was in frame!!!!

------------------

Scott

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 11-08-1999 03:46 AM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
With a platter, the easiest thing to do is stick a few of the large 4" Technicolor cores in the roll during takeup where the misframed splice comes. Depending on your projector, you might be able to simply crank the framing knob while the movie is running instead of stopping it (some projectors will resize the lower loop and start scratching if the framing is adjusted). Then after the movie is finished running, pop those cores out in those two spots, pull a bit of film out of the roll (because it will be loose there) remake the splice and drop it back in.

All day they ran without fixing this??? At worst case, it could've been fixed the second show when the operator knew where the bad splices were.

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Randy Stankey
Film God

Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99


 - posted 11-08-1999 04:20 PM      Profile for Randy Stankey   Email Randy Stankey   Send New Private Message       Edit/Delete Post 
Rewinding a platter is like putting toothpaste back into the tube! It can be done but believe me, you don't want to do it unless you HAVE to!

I was playing Phantom of the Opera here at M.H. College. We played it silent and hired a live orchestra to play the score. (I Musici de Montreal)

Well, the place was packed (850 seats) and the fire alarm goes off in the middle of the movie. We had to "dump" the place!

At $20 a ticket, of course we had to rewind it! AND I had to re-sync the orchestra to the film! (The conductor didn't speak English and I don't speak French -- You should have been listening in on the 'Clear-Com'!!!

I had to literally inch the film backward onto the platter, all the while trying to read the title cards off the film. I'd read them off to another guy who'd translate into French. The conductor would check his score, which had the title cards written down on it and say, "oui" or "non". He'd read out his title cards from the score and they'd be translated to me and I'd have to try to find it on the film.

It was a real [rot13]ZBAXRL SHPX[/rot13]!!!

Of course, you know that there are no 'original' prints of Phantom left and the ones that ARE left really SUCK! This one was about ad brittle as tissue paper. I broke it at least 3 times trying to rewind it. It literally crumbled in your hands! (No, it wasn't nitrate. I took a piece of it outside and flame-tested it)

I could go on but suffice to say that night was one of my worst horror stories to date!

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 11-08-1999 07:51 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
You guys actually try to rewind film (on platters, no less!) when something goes wrong? I never did, mostly because I tend to think that audiences would rather miss a few seconds of film if it means that the picture gets back on screen faster. Most of the time, I was running 6000' reels, which are a bit awkward to remove from the projector, carry over to the rewind bench, and then re-mount on the projector (without getting film on the floor , of course), particularly if one has to do all of this in a hurry. Fortunatley, things rarely went so wrong that the show needed to be stopped, but my own gut feeling was that the #1 priority was to get the film running as quickly as possible while avoiding damage to equipment and film. Rewinding would be nice, but it's not a big enough deal to make me want to spend several minutes to do it.

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Ed Johnson
Film Handler

Posts: 24
From: Lancaster, MA/Appleton, WI
Registered: Jul 99


 - posted 11-08-1999 09:44 PM      Profile for Ed Johnson   Email Ed Johnson   Send New Private Message       Edit/Delete Post 
Here's one that I just remembered:

Last june I received a complaint from a customer that the picture quality was "unacceptable" in the theater where he was watching SW-Episode One. This was after the movie had been out for only 4 or 5 weeks and our prints all looked pretty good. Because of this I assumed that the picture was not focused correctly. After watching the movie for a few moments I couldn't determine any problems at all-- it was quite sharp and it looked as good as it did when we first got the print. I told this to the customer and he replied, "Look how blurry it is at the left of the screen." (He pointed at the background of a scene where the camera was focused on the foreground-- the blurryness was just the effect of the depth of field of the camera lens.) He then went on to say, "This picture isn't sharp at all. For movie that being played in 70mm, it almost looks like you guys are cheating me and showing it in 35mm!"

After that he just walked back to his seat. I didn't get to explain to him that it was, in fact, a 35mm print that we were showing and that Episode One was being shown everywhere that way.

It was one of the stranger complaints I've received...

------------------
Ed Johnson
Lawrence University
Appleton, WI



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Randy Stankey
Film God

Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99


 - posted 11-10-1999 10:12 PM      Profile for Randy Stankey   Email Randy Stankey   Send New Private Message       Edit/Delete Post 
Well, I USUALLY don't rewind but there were a couple of things going on.

1) Tickets were $20 a crack! -- To pay the orchestra, mostly. The place was sold out (850 tickets) I would have been STORMED if I didn't

2) This theatre doesn't have cut-offs from the fire alarm. It took a while for me to figure out what the hell was going on. Probably about a minute. I've never seen the fire alarm in this bldg. before. My mind was on the film. Believe me, this film was BAD!
There's no horn in the booth. I couldn't hear it over the noise.

3) The orchestra guys obviously didn't have time to mark their places on the way out the door. Remember, I had to help a French-Speaking conductor re-sync an entire orchestra!

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Daniel J. Durtschi
Film Handler

Posts: 5
From: Spokane, WA, USA
Registered: Nov 1999


 - posted 11-13-1999 03:09 AM      Profile for Daniel J. Durtschi   Email Daniel J. Durtschi   Send New Private Message       Edit/Delete Post 
My worst experiance ever with customer service was when I was working Head Projectionist,and also manager at the same time at a 12 plex. It just so happened that our fire alarm malfunctioned and went off. I was working manager at the time and my general manager went to go hide in the office because she couldn't handle it. So I was left by my self to handle almost 1,000 pissed off customers. Believe me I never wanted to be up in the booth so much in all my life. They were all out side and trying to talk to me at once wich didn't work. So I finally organized the situation and all the customers went home happy. Also there was one of our general manager's spies in the crowd and he reported that I did a good job with handling the situation. This goes to show you that you never know who's watching. So always do your best when it comes to handleing customers. When you've done your best to make them happy, thats all you can do, and then you can give them the boot.

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Chris Erwin
Expert Film Handler

Posts: 195
From: Olive Hill,KY
Registered: Oct 1999


 - posted 11-13-1999 09:53 AM      Profile for Chris Erwin   Email Chris Erwin   Send New Private Message       Edit/Delete Post 
I try to do my best with people when I work the floor,but I'll only warn them once...then the manager or the police can escort them out. One person leaves mad, the other 2 or 3 hundred goes home happy.

I remember the time Titanic broke. Our house seats almost 600, and wasn't sold out, but was pretty full. I was in the manager's office off from the lobby. (I could hear the film from here) I paused mid conversation when I heard that "hum" from the theater speakers. (you know the one that means-check projector-film broke) I left for the booth when a kid meets me at the concession stand to tell me the film broke. My manager and I went to the booth-saw a wrap-and decided to salvage the show. (last 25 min-where Rose is on the wood floating in the ocean) He brought up the house lights,and I went in and calmly told the crowd we would have the film back on the screen in 5 minutes. If anyone needed to speak to the manager,he would be available after the show. To my amazement all but two boys sat quietly in their seats and watched the rest of the show my manager and I had to babysit to the end. The two boys were waiting in the lobby and wanted refunds (Titanic wasn't their kind of movie to be honest with us) so we gave them readmits and they went home happy.

Moral-try to be upfront and honest-make no excuses-and take action as needed to keep the people coming back.

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System Notices
Forum Watchdog / Soup Nazi

Posts: 215

Registered: Apr 2004


 - posted 02-18-2005 11:57 PM      Profile for System Notices         Edit/Delete Post 

It has been 1924 days since the last post.


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Scott Balko
Expert Film Handler

Posts: 136
From: Redwood Falls, Minnesota, USA
Registered: Apr 2000


 - posted 02-18-2005 11:57 PM      Profile for Scott Balko   Email Scott Balko   Send New Private Message       Edit/Delete Post 
This thread matched best the bitch I've got tonight.

Do people NEED to be told to complain about disruptive kids during the show and not afterwards?

I had two women come up to me AFTER the movie had let out and said "This is why we go to (another town) to see a movie!! Those kids giggled and whispered through the whole movie!!" I told them that they should have come to the lobby and said something during the show when the problem was happening. They said, "Then they (the kids) would know who complained about them." Are they serious?! Son of a bitch! These are fucking 13 year old girls we're talking about!! Are they really that scared of young girls? I kindly explained that we did 9 different checks in the auditorium and there were never any disruptions while we were in there (of course). So I apologized and offered passes. Then she starts in on how I ruined their evening and all, so I immediately offered a refund to end the subject but also explained that she owes it to the theatre and herself to complain during the movie if she has a problem with anything so the situation can possibly be rectified.

Why is it always the chicken shits that get pissy AFTER there's nothing anybody can do about it?

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