This thread deals with the booth and does not belong in Film-Yak. Film-Yak is a forum for "non-film topics and general yaking". That is noted quite clearly on the intro page. The thread will not be moved.

I don't recommend having to take something like this out in the public, but when John told me it had been over 2 months since he placed an air order for an item and had not received it nor could he get any sort of reply, it is like a dead-beat Ebay seller. While he is asking Mark directly for answers, if Mark cannot take care of one simple air mail order (which he has already taken money for) due to his high volume of business, that would take him all of 5 minutes to do or could be delegated to another employee , then there needs to be more people hired to work in the office to assist him. Not responding to a customer after accepting money, even if it is for something as trivial as a roll of splicing tape, is uncalled for. I think most people will agree.

1st, The first time around, the package was promptly shipped out within 48 hours as we do with all mail orders. GTS by some misfortune, had the wrong mailing address on file for John. Apparently he had moved. He faxed in his VISA number but I don't remember there being an address on it. So we used his file address as we normally would.

2nd, Delivery time to Austrailia is 2 to 3 days and it arrived in three. However,it took the package quite a while to make its way back after spending in excess of another week in Austrailia for delivery attempts, plus transit time back which was pathetically slow. John was aware of the wrong address on the package and in spite of his attempts to deal with the Post Office down under, he was not able to corrall the package to his address.

3rd, I have been out of town more than I have been in town the past few weeks. And during my trips the package got mixed in with a bunch of boxes of lighting equipment that was for another job. Hence we thought it had been lost or tossed out by accident. It was however discovered when the items for the lighting job went out a few days ago.

4th, It takes allot more than 5 minuites for me to drive to the Post Office , stand in line and ship a package overseas, however I ahve always been willing to do this as a courtesy for our customers. You all know how wonderfully slow the P.O. is here in the states. Sometimes I have to stand in line for an hour or better. John wanted it shipped this route. I could have done it via UPS, Fed-Ex, or Airborns in 5 minuites time but the cost is higher and John declined to go these routes due to the expense. It is simply not worth having an accouont with the P.O. just to ship a few packages a month overseas. We usually use UPS for this.

5th, GTS is growing rapidly, with over 15 employees now and we are constantly in search of more employees that are properly qualified to handle some of the work that I have had to double up on. Unfortunately that is a good thing and a bad thing. I am very lucky to have a 2nd trade to work in at the same place of employment. I doubt that many of you do. In 15 years when some of you are no longer running film and installing and servicing equipment I will still have a very specialized technical job, and to me that is important. Unfortunately, the bad aspect of being doversified was shown here on this thread and John has my sincere apologies for this mishap. I would appreciate getting another order from him in the future so that I can make good on this to him!

6th, I did answer all of John's many e-mail's before the order and after the order as fast as I could. I always have my laptop when I travel on the road, however I am not always able to use it at some of the outdated Hotels that are in Wyoming, Idaho, and Montana where I have been doing allot of work lately.

7th, John was offered a special deal on larger quantities of Film Guard and Media at his request, at a very good price without having to spend more than a few hunderd dollars at a time. This was so he would not run out of supplies and so there would be time for another order to arrive in Austrailia. He declined on this offer.
Regards,
Mark Gulbrandsen
Motion PIcture Sales Manager
General Theatrical Supply
2153 South 700 East
Salt Lake City, UT 84106 www.getgts.com
mark@getgts.com

Then why call it FILM-yak, why not just "Yak" or "General yak" etc etc...?

Aaron, sorry if you don't like the name of the Yak forum. It was the only name for it that surfaced as being something somewhat decent. If you've got another suggestion that isn't horribly cheezy, I'll gladly change the name of that forum. However, the description of Film-Yak is still very clearly marked on the entry page regardless of where anyone else thinks this thread belongs.

You and I will have to disagree on this one. And since it is your web site, you win!

I don't consider shipping and handling (or even mishandling) a "booth" topic...just because that which is in the box is used in the booth. About the only shipping and handling booth issue is the build up and tear down of prints/trailers. IMO

Steve

PS I do agree that there SHOULD be a forum for this sort of situation though.

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"Blood is thicker then blondes" - From the movie, Save the last Dance.

FUNNY!!!!!

I have now received my shipment. Thank you Mark for fixing this up. I apologize to all for having to go this route to achieve satisfaction but suffice to say I deemed it necessary and waited three weeks after I first mentioned to both Mark and Brad that I intended to do this...three weeks...and the end result is that 4 days later...I have my product.

I also do not see the need for a separate forum for this sort of thing. Hopefully it will prove a once off problem and will not be necessary again.

But I will point one thing out...I didn't move. I simply gave my home address in January instead of the cinema's address.

Mark, as I've said my server is down and as such, so too is my email so please accept this post as notification of its arrival with thanks.

Steve, sorry mate.

I am now going to work to watch my prints come up sparklingly clean before my very eyes.

End of story.

John, If the home address is good then there is no reason that the original shipment should have come back to us at GTS. Glad it arrived this time though. That box has literally been around the world!
Mark @ GTS

I really cannot believe your arrogance at actually trying to infer that in some way this delay was my fault! How rude!

Poor form, Mark...very poor form indeed.