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Topic: DTS defaulting

Paul G. Thompson
The Weenie Man

Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000

posted 12-15-2001 03:19 PM

Karen, as soon as I get the disk, I'll update the system.

I checked a couple of things today, and the DTS-6AD is equipped with TEAC drives. I swapped the Hairy Potter and the preview Disks around, and the DTS still flops back to SRA, so it is definately not a drive problem.

It would not pop back into digital when I tried manually. It only comes back into digital format when the disks are ejected and reloaded. Then, it will switch to the digital format automatically, and will remain in the correct format for the rest of the show.

This leads me to think it is not a disk problem.

The thing that bothers me is that this started recently. Since it started having this only recently, I am wondering if the update disk will correct the problem. Are there any other things I can check while I am waiting for the update disk?

Comments, anyone?

Paul

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Karen Hultgren
Master Film Handler

Posts: 492
From: Agoura Hills, CA, USA
Registered: Mar 2000

posted 12-17-2001 12:59 PM

Paul,

You should be getting the System Disc at any time now and I believe it will fix the problem (unless your automation is switching back to SR - check that).

Karen at DTS

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Paul G. Thompson
The Weenie Man

Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000

posted 12-19-2001 11:02 PM

We kicked Harry Potter out of the theater, and now running Lord of the Rings, in DTS. We are not having any problems with the DTS defaulting.

The problem we were having with Harry Potter defaulting might have been caused by the disks.

Karen, the DTS upgrade software has not arrived as of today.

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Greg Mueller
Phenomenal Film Handler

Posts: 1687
From: Port Gamble, WA
Registered: Jun 99

posted 12-20-2001 09:08 AM

A couple of suggestions....
Keep a can of "Dust-Off" (the compressed air stuff that they use for cleaning computers) around and blast the reader every once in a while to make sure there's no accumulated stuff in there.
If you have trouble with the disks, try burning a copy of them and try the copy. Sometimes it seems as though the originals are "weak" (?) Your computer cd burner may be more sensitive than the DTS drives and may write a more "potent" copy than the originals

------------------
Greg Mueller
Amateur Astronomer, Machinist, Filmnut http://www.muellersatomics.com/

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Karen Hultgren
Master Film Handler

Posts: 492
From: Agoura Hills, CA, USA
Registered: Mar 2000

posted 12-20-2001 07:53 PM

Your disc is coming Paul. If you do not get if by Friday, please call the office and speak to Stacey in customer service. Our telephone number toll free in USA is (800) 959-4109, or (818) 706-3525.

I'm on vacation starting now and will return Jan 2nd.

Karen at DTS

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Paul G. Thompson
The Weenie Man

Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000

posted 02-18-2002 04:15 PM

Karen, I installed the update you sent, and after a couple of weeks,it started to do the same thing. Any other suggestions?

Since it is a DTS-6AD, I have to install an analog sound system processor in order to pull the unit and have it serviced. In this theater, it is a big job.

Paul

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Karen Hultgren
Master Film Handler

Posts: 492
From: Agoura Hills, CA, USA
Registered: Mar 2000

posted 02-19-2002 01:21 PM

Paul,

It is not necessary to send back the whole unit at this time. What I would do is get a DTS setup disc and check the switching of the unit. Check that it switches into digital and out to the various analog formats. Use a DS3 disc. If the disc works, then something external is switching out the DTS unit.

If you do not have a DS3 disc, please send me an email with your shipping address and I'll send you one free.

Karen at DTS
khultgren@dtsonline.com

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Paul G. Thompson
The Weenie Man

Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000

posted 02-19-2002 04:15 PM

Thank you, Karen. Your assistance is beyond reproach. The email has been sent.

Paul

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Karen Hultgren
Master Film Handler

Posts: 492
From: Agoura Hills, CA, USA
Registered: Mar 2000

posted 02-19-2002 07:26 PM

Hi Paul,

I got your email but for some odd reason, my email back to you keeps getting kicked back. Any-who, I'm sending the disc. Please let me know what happens. I want to get your system running correctly.

And, thank you for the kind words! I appreciate it!

Karen at DTS

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Paul G. Thompson
The Weenie Man

Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000

posted 02-19-2002 07:37 PM

Karen, use shuttershaft@aol.com until I can figure out what the heck is going on. The other one should have worked as of today.

shuttershaft@aol.com will work for everyone on these forms. The others I use are for selected members only.

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