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» Film-Tech Forum ARCHIVE   » Operations   » Film Handlers' Forum   » UK Print Delivery Problems (Securicor) (Page 2)

 
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Author Topic: UK Print Delivery Problems (Securicor)
John Moriarty
Film Handler

Posts: 50
From: Cambridge, UK
Registered: Feb 2002


 - posted 02-12-2002 02:38 PM      Profile for John Moriarty   Email John Moriarty   Send New Private Message       Edit/Delete Post 
Being a small setup can't be everything. We're a college cinema showing two films a week (one showing on Thursday and two on Sunday), and not infrequently do prints arrive on the day we are showing them, often late in the afternoon (including Sundays). This can cause us no end of problems because we don't have sole use of the auditorium and our projectionists have to work round all their other commitments.

Only on one occasion has the delay been due to crossover (we had that print for a total of six hours, put-together, showing and take-apart). The rest of the time the problem is securicor.

Yours
John Moriarty

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John Pytlak
Film God

Posts: 9987
From: Rochester, NY 14650-1922
Registered: Jan 2000


 - posted 02-12-2002 02:57 PM      Profile for John Pytlak   Author's Homepage   Email John Pytlak   Send New Private Message       Edit/Delete Post 
I've been following this thread for a few days.

Could someone in the UK outline the print distribution/warehousing/inspection/shipping practices there?

For example, in the US, most of the distributors contract with a film exchange service like TES, ETS, Easy Reel, etc.:

TES: Universal, MGM, Buena Vista, IFC, Sony/Columbia, USA, Miramax, Dreamworks

ETS: Paramount, 20th Century Fox, Warner Bros., Fox Searchlight, New Line

Easy Reel: Sony Classics?

TES uses Airborne express to ship prints from their two depots in Wilmington OH and Ontario CA.

ETS has several dozen depots around the country (like National Film Service NFS used to have), and use local trucking companies or pick-up at the depot.

What is done in the UK?

------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Research Labs, Building 69, Room 7525A
Rochester, New York, 14650-1922 USA
Tel: 585-477-5325 Cell: 716-781-4036 Fax: 585-722-7243
E-Mail: john.pytlak@kodak.com
Web site: http://www.kodak.com/go/motion

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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000


 - posted 02-12-2002 03:00 PM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
Rob: I've no problem with this, or with the template being made available for download from here. I'll dig out my old 'City Screen files' zip disc and see if I can still lay my hands on it...

John: Brief summary of UK print distribution practices as follows, but as you're probably aware I left the cinema industry around a year ago so some of this might be out of date.

All the major film distributors subcontract their print inventory control operations to a company called Deluxe Film Services (formerly Rank), which operates two large depots: one at Perivale, near Heathrow airport in west London, and the other in Glasgow. From there prints are shipped directly to and from cinemas. The vast majority of these print movements are undertaken by a shipping company called Securicor, which negotiates bulk contracts with the big chains. As a consequence of this, it (supposedly) operates the infrastructure needed to carry out large scale print movements across the UK, and as a result can offer its services to the smaller distributors and exhibitors at a much lower price to any competitor. What I'm suggesting here is that because Securicor has done deals with the big boys, it effectively has control of the market because of the lower costs it can then pass on to the smaller operators.

The only significant exception to this jigsaw is the British Film Institute - a major arthouse and rep distributor - which does not use Deluxe for its print stock control activities, but does the job itself, from an office based at the National Film and Television Archive's conservation centre in Berkhamsted, about 25 miles north-west of London. But although the BFI bypass DFS, they still use Securicor to move their films.

The problem is that, towards the end of my time working in cinemas, and from this thread it would seem the situation has continued getting worse since, there has been an increasing number of instances of prints not being delivered to cinemas on time, and an especially high number of failures in the case of 'crossovers' - the practice whereby a print is taken directly from one cinema to another, sometimes at opposite ends of the country (overnight crossovers from City Screen York to our sister cinemas in Southampton and Exeter, both around 350 miles away, were not uncommon). Crossovers usually happen in the case of arthouse and rerelease titles, where a small number of prints play for short runs in a large number of houses. Ergo each print is under intensive use and needs to be transported long distances (well, relative to the US, the distances are probably tiny but they're significant here) quickly and efficently.

As Dick and Pete both point out, failed film deliveries must now be costing cinemas a significant amount of money in lost screenings, and art/rep houses are being hit especially hard due to the crossover problem. IMHO, the underlying issue is that Securicor effectively has a monopoly on the print movement business, and for that reason they have no incentive to improve their reliability. I'm not surprised that the BFI have taken the lead on highlighting this problem (see the first post in this thread) because as an art/rep distributor which depends on efficient crossovers, they're probably being hit very hard indeed.


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Darren Briggs
Master Film Handler

Posts: 371
From: York, UK
Registered: Dec 2001


 - posted 02-12-2002 05:12 PM      Profile for Darren Briggs   Author's Homepage   Email Darren Briggs   Send New Private Message       Edit/Delete Post 
Leo,
still not quite under water at 3 this afternoon, but it was coming throught the drains in the floor again!! not smelly yet though.
Its peaked today allready so looks like im safe! No waders needed!
Darren



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Michael Hunt
Film Handler

Posts: 63
From: Gloucester, Gloucestershire, UK
Registered: Feb 2001


 - posted 02-13-2002 06:02 AM      Profile for Michael Hunt   Author's Homepage   Email Michael Hunt   Send New Private Message       Edit/Delete Post 
John,
the transport system used to be that a courier company called Data Express, who had a specific film division, run by one John Badham, would collect and deliver all print held by Rank Film Distributors, who had depots in Birmingham, Glasgow, Belfast and London. The Birmingham depot later merged with London.

The British Film Institute, who have their own archive and depot always used Securicor. In my university days we'd commented that Securicor were conducting experiments in teleportation with films - they'd worked out how to beam them out from the sending station, but not how to rematerialise them at the receiving station...

Data Express were bought out by Hays, who later sold the Data Express part of their operation to Securicor. John Badham went to Securicor as part of the deal.

Initially the old Data Express branches continued to handle films, but eventually Securicor branches, that hadn't previously handled prints took over, and this is probably where things started to go wrong.

John Badham recently retired from the business...

------------------
There must be more to life than Film and Rugby...

Gwan Glawster!!!

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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000


 - posted 02-13-2002 06:14 AM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
...and John Badham's departure may well be part of the reason the service has deteriorated so much. Whenever I had a serious problem - usually a film which seemed to have disappeared off the face of the earth - the last resort was to call him and he would usually be able to sort it.

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Michael Hunt
Film Handler

Posts: 63
From: Gloucester, Gloucestershire, UK
Registered: Feb 2001


 - posted 02-13-2002 07:17 AM      Profile for Michael Hunt   Author's Homepage   Email Michael Hunt   Send New Private Message       Edit/Delete Post 
Exactly Leo,

John wouldn't leave it to the film distributor/company to let a cinema know that a film was on a crossover, he'd make sure he'd spoken to a projectionist at the cinema it was coming from, especially if the print had to be collected immediately it was off screen and plated off into its cans...

Artificial Eye seem to be one of the few companies that ever bother to inform a cinema that a print will be on a crossover, when its being collected, where its going to, and when it is playing...

Martin at Film Four will ring if its got to be collected on the night of the last performance...

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Peter Hall
Master Film Handler

Posts: 314
From: London, UK
Registered: Dec 2000


 - posted 02-13-2002 12:21 PM      Profile for Peter Hall   Author's Homepage   Email Peter Hall   Send New Private Message       Edit/Delete Post 
Off topic I know, but is the standard kit for City Screen York projectionits now a pair of cotton gloves, a good sweater, some splicing tape and an aqualung ! No need for screwdrivers or test gear the site was so well installed that it never needs attention (all credit to Darren, but two years without an engineer within 100 miles isn't bad !)

Cheers

------------------

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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000


 - posted 02-13-2002 02:05 PM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
You forgot the chest waders!

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Ben Wales
Jedi Master Film Handler

Posts: 602
From: Southampton. England
Registered: Jul 99


 - posted 02-13-2002 05:03 PM      Profile for Ben Wales   Email Ben Wales   Send New Private Message       Edit/Delete Post 
Well how topical it has been with Securicor's film delivery (just about every Cinema I know complains about them!),only this week, we are still have been waiting for them to collect last weeks ads or the other week the delivery.

We can get prints quicker and on time from the other side of the world quicker, than getting the adverts from London!.

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Andy Muirhead
Master Film Handler

Posts: 323
From: Galashiels, Scotland
Registered: Dec 2000


 - posted 02-13-2002 07:15 PM      Profile for Andy Muirhead   Email Andy Muirhead   Send New Private Message       Edit/Delete Post 
I haven't had any major problems with print delivery's from Securicor, certainly nothing that has had me cancel a show.

However the amount of times i've had to phone up for ads on a Friday afternoon is shocking. Usually the answer is 'yeah, it's on the van, it's going about town, we'll drop it off shortly'

And then it turns up 5 minutes later! They must think this box is not important or something. I feel like saying 'keep it, send it back, because Friday afternoon is no good for me, i want it Thursday or not at all!'

On a seperate but related note, why do MEPD send me trailers that arrive at 3pm on a Friday? I know they leave independents till last, but sometimes it really screws up my day, they should get that sorted

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Aaron Sisemore
Flaming Ribs beat Reeses Peanut Butter Cups any day!

Posts: 3061
From: Rockwall TX USA
Registered: Sep 1999


 - posted 02-13-2002 11:09 PM      Profile for Aaron Sisemore   Email Aaron Sisemore   Send New Private Message       Edit/Delete Post 
>>TES: Universal, MGM, Buena Vista, IFC, Sony/Columbia, USA, Miramax, Dreamworks<<

Here's more distribs that ship via TES:

Artisan, First Look, Lion's Gate, Trimark, First Run, Good Machine, Shooting Gallery...

-Aaron

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Dick Vaughan
Phenomenal Film Handler

Posts: 1032
From: Bradford, West Yorkshire, UK
Registered: Jul 2000


 - posted 02-18-2002 08:03 AM      Profile for Dick Vaughan   Author's Homepage   Email Dick Vaughan   Send New Private Message       Edit/Delete Post 
Well our friends in the blue vans did it again!!

Sheffield Documentary Festival is curently on tour and we are one of the various venues around the country hosting it.

As with all these tours the crossovers are always tight. Thursday they went in to collect the print we were due to show on Friday. It was in two cases. Come Friday case 1 arrives , lots of phone calls no sign of case 2. Show cancelled

Saturday case 2 arrives , explanation or apology for late delivery,lost income and loss of customer good will - absolutely zilch!

Bring back John Badham! Now!!!

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John Moriarty
Film Handler

Posts: 50
From: Cambridge, UK
Registered: Feb 2002


 - posted 02-19-2003 02:51 PM      Profile for John Moriarty   Email John Moriarty   Send New Private Message       Edit/Delete Post 
We haven't had much trouble with securicor lately.

Last week they picked up two of the three they were supposed to (though one of these should never have arrived), and didn't do any paperwork, but we thought we could cope.

However, today they picked up the one they missed, the ones we've shown since, and the ones they delivered yesturday (tomorrows and one for next week). It appears he mistook the new ones for the ones already taken, ignored the shipping labels, the titles of the films and the showing dates and took them away. With luck we'll get "The Importance Of Being Earnest" back in time for us to put it together before we need it on screen.

(Being a college set up we don't have control of delivery and collection and so can't remind them about paperwork.)

John

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Michael Hunt
Film Handler

Posts: 63
From: Gloucester, Gloucestershire, UK
Registered: Feb 2001


 - posted 02-20-2003 01:07 PM      Profile for Michael Hunt   Author's Homepage   Email Michael Hunt   Send New Private Message       Edit/Delete Post 
A little email address that may be of use to everyone in the UK

select.cinema@soe.securicor.co.uk

I've been having to ring the local Securicor depot and ask them when they are going to bother collecting films that have been left out recently, and have had new deliverys left next to them!

I've also got a driver locally who doesn't seem to bother reading the address labels, several times I've had prints delivered to the local UGC, and sometimes their prints have been delivered here!

Finally received a publicity delivery from National Screen today that's been lost in the Securicor system for the past three weeks (I suspect it went to the UGC)

About a month ago Securicor delivered one of our prints to the UGC a week before we were screening it. The lads at the UGC rang us, we rang Securicor, who apologised and promised to collect it from the UGC and deliver it to us...

I go away for a long weekend, get back in on the screening day, and guess what, no print.
Securicor had forgotten about it.
Luckily we had a car handy (unusual for a venue staffed by Cyclists and Walkers)

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