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Author Topic: How many of you run 6000' changeovers? Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 02-17-2002 02:32 PM                     Frank, here in Texas (at least), United Artists, Loews and Cinemark all give out passes/refunds/concession coupons or something to make up for a disrupted show. Maybe that's not the case outside of this area, but they are all large chains and I don't see why the policy would be any different in another state.  |  IP: Logged Gordon McLeod Film God Posts: 9532 From: Toronto Ontario Canada Registered: Jun 99 posted 02-17-2002 03:06 PM                     Steve it includes any reason and they are noted for using it  |  IP: Logged Richard C. Wolfe Master Film Handler Posts: 250 From: Northampton, PA, USA Registered: Apr 2000 posted 02-17-2002 05:07 PM                        Brad, it's interesting that you just said " Now that you've read your own words, what does that imply? That implies one or the other. Watch the rest of the show OR get a refund. NEVER did I say that if something went wrong that the show should not at least TRY to be completed." In fact that is exactly what you didn't say. In your first post referring to my post about why I still use 6000' reels you said "I must point out one very important argument here. If a show stops for any reason, even if only for 2-3 minutes, the entire audience should be refunded." Now where do you present the "OR" argument here? Yes, I'M the one that used "OR", not you. You never did. You didn't say the audience should be OFFERED a refund OR a chance to see the rest of the show, OR both. You said "the entire audience should be refunded" PERIOD! Now from your later posts it has become evident that you did not mean it as you first said it. That's OK. I now understand what your intent was, even if it took you several posts to get the point across. The fact is we both pretty much believe in the same things. All I ask is that you be more careful in the future as to how you present your communications, so that you don't misrepresent your true meaning. I went back over my posts to see if maybe I had done the same thing, and the only thing I could find was my comment that I have never given a refund for a lost show. Is it possible that you thought that I was gloating over the fact that NOBODY GETS A REFUND as if to say I don't give refunds for any reason, no matter what? I will give a pass or refund to anyone if they are unable to enjoy the presentation for some reason that is our fault. I was just pointing out that our excellent record for not ever having lost a show, was due in most part to 6000' reels, and because of them the need to give refunds or passes had seldom ever come up.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 02-17-2002 06:17 PM                    Seems to me it would be a very easy case in small claims court. X sold me a ticket to see a certain movie then did not show it to me and refused to refund my money. What would their defense be? The breakdown may be an "Act of God" but the refusal to refund would not be. I can imagine a lawyer, salivating at the prospect of some nice punitive damages, signing up members of the "class" as they exit the theatre. Perhaps Canadians are less litigious?  |  IP: Logged David Stambaugh Film God Posts: 4021 From: Eugene, Oregon Registered: Jan 2002 posted 02-17-2002 06:21 PM                        Interesting that the legal fine print on the back of Regal's tickets doesn't cover a canceled-show type situation. "The management reserves the right to refuse admission on this ticket by refunding purchase price. Also reserves the right to designate where the holder of this ticket shall be seated." Nothing about rainchecks (or not) for technical problems. Cinemark's ticket has no legal mumbo jumbo at all. ------------------ - dave Look at this! His chin strap has been cut!  |  IP: Logged Richard C. Wolfe Master Film Handler Posts: 250 From: Northampton, PA, USA Registered: Apr 2000 posted 02-17-2002 10:30 PM                        "The management reserves the right to refuse admission on this ticket by refunding purchase price. Also reserves the right to designate where the holder of this ticket shall be seated." This seems to be the standard policy announcement for theatre tickets since the early days of theatres. Every ticket that I have purchased since the late fifties has had that printed on the back. I also have boxes of old tickets that go back to the thirties with that on as well. I find it hard to imagine that any theatre or chain wouldn't give refunds or at least passes for a show that couldn't be finished for one reason or another. But then again... after seeing how some of the chains run things, maybe I shouldn't be surprised.  |  IP: Logged

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