In addition to answering my queries in regards to timed cues above, it seems there is a flaw in your advice via the "sync loop 0 / sync on" mode.

First show of the day...all works perfect.

Second show of the day...all works perfect, BUT the status panels never say when the film has stopped. The green run light just stays lit even after the show is over. Upon inspecting the projector, the projector and lamphouse have done a normal shutdown, but the automation says "RUNNING" and has "cue 4" displayed where there is no such things as cue 3.

Here is the show programming:
CUE 0 - SR / MID1
CUE 1 - DIGITAL / DOWN
CUE 2 - DIGITAL / MID2
CUE 3 - NON-SYNC / UP / SHOW END

Any ideas? The only way to clear it so that another show can be ran is to press STOP then CUE INPUT.

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Pat?  Rick?  Brian?  Hello? 

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I have tried and two other people have tried running programs, both in sync loop 0 and on other sync loop numbers and have not had any problems as long as there have been no other units on the same sync loop number. The problem maybe a bug in an older software revesion, could you tell me what version software is running.

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quote:

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" I know you are not actually syncing here, but what happens when the last show of the day drops? Then do they all go back to 0? My guess is that they would."

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You are indeed correct Ken. I had the booth intentionally left powered on and nothing touched for the final round and as soon as the last projector dropped, all of them stopped "running".

I am going to go through all of the units tomorrow and make sure they are assigned properly. I forgot to get the software version off of them today. I'll do that tomorrow.

Help, please, someone?

But that's not all, now another unit is randomly missing cues as of yesterday.

Pat, Rick, whoever...something has got to be done as this theater has had constant problems ever since it opened. In speaking to the manager and projectionist that has been there from the opening, not one day has gone by where all of the automations have worked properly. These are only 1 year old. What is this saying about the product??? Is this just a bad batch of lemons and the rest of the CNA line of automations are reliable, or does this sort of nonsense happen with all of these automations? Help me out here. This needs to be remedied, and after what happened tonight, this needs to be remedied immediately. What can and will Strong do to back their product and fix this situation?

I experienced the same problem with two projectors in Interlock mode. One of the CPA-10 stopped 3 time the show during the feature
I'm disapointed of theses automation from Strong for theses sporadic malfunction.
In hope that you can find a solution

Good luck !

sincerly yours,

If these issues cannot be addressed and resolved within a reasonable time frame, I am ready to throw in the towel on the CNA line of automations, get the money refunded and buy CA-21s. The CA-21s will do everything this theater needs with reliability, and if needed, support from Pennywise.

The problems you describe are consistent with having multiple units on the same sync ID number or having the sync wires reversed or not properly terminated somewhere in the loop. The sync number issue is not only on the automations but also on the status boxes. All items connected to the loop have to have different syn ID numbers. You can trouble shoot it by disconnecting the units from the sync lines and seeing if the problems goes away, if so you have identified the problem. The current version of software is 3.080 and that might explain why we can’t recreate your starting in interlock problem at the office, the dealer you bought the automations from should be able to get you the upgrade on the software. Your interlock problems could also be related to the sync wiring or ID issue.

As far as timers and cue wait instruction goes, someone didn’t purchase the correct automation for their application. The CNA-200 is what you need to get the features you require, the CNA-150 is a lower cost unit and was not designed to give the functionality you are looking for, a little bit of research or a phone call before the purchase of the units would have been prudent.

Hope I have helped