Film-Tech Forum ARCHIVE: Processor Questions

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Topic: Processor Questions

Oscar Neundorfer
Master Film Handler

Posts: 275
From: Senoia, GA
Registered: May 2000

posted 10-17-2002 09:16 PM

A little off the subject, but...

Scott said,"How many other manufacturers will provide that kind of assistance with their obsolete products?"

SMART will, and does so regularly. We also still repair products made as long as 25 years ago as long as we can get parts.

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Gordon McLeod
Film God

Posts: 9532
From: Toronto Ontario Canada
Registered: Jun 99

posted 10-17-2002 09:39 PM

Smart has always stood behind there products no matter how old or provided a work around for an unavailable part
wish some other sompanies provided that kind of suport

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John T. Hendrickson, Jr
Jedi Master Film Handler

Posts: 889
From: Freehold, NJ, USA
Registered: Apr 2001

posted 10-19-2002 04:50 PM

Ditto that. Oscar has always been helpful to me in providing information and advice, and Smart has provided timely repair/exchange on their processor cards every time our dealer contacts them.

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Tim Reed
Better Projection Pays

Posts: 5246
From: Northampton, PA
Registered: Sep 1999

posted 10-20-2002 03:47 PM

"Tritto" to the Smart support. Oscar's a trouper.

My now-ex territory had several DCP-1000's, and other Sony units. You will do well to stay far away from any professional equipment from Sony, unless you are prepared to buy new every few years.

Recently, I needed a CPU module for the 1000 and as much was told "good luck" by the Sony Professional parts contact. They only had one of a couple other cards on hand for that processor, and planned to keep no more after those were gone.

This did not surprise me. Somewhere on this forum, there is a post I made several years ago predicting that Sony would do this with the theatre equipment. I was well-familiar with this outfit from my broadcast days, and they did the same thing with that equipment. They'll have a piece of equipment available for a couple of years, then discontinue it and completely withdraw support. They expect you, instead, to buy their latest and greatest.

If anyone can find that original post, you'll see where I tried to warn the industry!

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Better Projection Pays!

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