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Author Topic: DTS 6AD Problems Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 12-29-2002 05:53 PM                    Actually sometimes those would not suffice!  |  IP: Logged Bernie Anderson Jr Master Film Handler Posts: 435 From: Woodbridge, New Jersey Registered: Apr 2000 posted 12-30-2002 03:47 PM                        I've had this happen too. We had a double featrue with both single DTS disks. Wouldn't you know it, it was playing the opposite film's soundtrack. I've never seen that with DTS, but then again this is the AD. I really don't like them. We've had more problems with than they're worth. I have 3 CP500 and have never had an issue with them in SR or Digital. I've had an AD somehow internally swap outputs, putting all the center channel signal through the subwoofer and the only way to reset it was to reboot the system. It sounded like I blew a driver in the speaker. And this was only in DTS, SR I've never had a problem. They're a very strange little machine. It was a great idea though.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 12-30-2002 04:39 PM                     Bernie, Are you saying you loaded BOTH movie discs at the same time? If so, then that is not what is happening here. I spoke to Jeremy this afternoon and he said he would post some specifics along with the firmware number tonight, but in his situation the dts unit is definitely not doing what it is supposed to be doing. Never have they loaded up two different movie discs at the same time. Regardless, in your situation the correct movie should have played (if in the A drive) or it should have just stayed in SR.  |  IP: Logged Jeremy Spracklen Film Handler Posts: 39 From: Arlington, TX, USA Registered: Jun 99 posted 12-30-2002 08:10 PM                     The day that the DTS was playing the audio for the wrong film there was only one set of discs in the machine (obviously the ones for the DTS film). Therefore, this knocks out the explanations involving two sets of discs at one time. Also, the problem involving the digital playing during non-sync is still not solved. At the time that this happened, it was in the middle of the day on a movie that had been playing in that auditorium for about two weeks (with the discs never being removed during that time). Are these defective, or does the dts6-AD really suffer from these poor design flaws? From the "Version" screen: CPU Version 1.04 DSP Controller 1.03 DSP Firmware 1.09.  |  IP: Logged Peter Schoell Film Handler Posts: 47 From: Paynesville, MN, USA Registered: Jul 2001 posted 12-30-2002 11:12 PM                     I have a DTS 6AD unit that developed a problem with the sound quality after about 6 months. After exchanging a few e-mails with Karen, DTS sent me a new card for the processor, at no charge. DTS had changed a couple of things on the new card, automation wise, so this caused new problems and more e-mails. After things still not working correctly, DTS sent a whole new 6AD unit, at no cost. One thing I expirienced with the new unit was I could get the movie discs to play if I inserted the set up disc in the "C" drawer, I thought this was a cool new feature. I continued to have intermitent problems with the new unit so I went back to the old unit with the new card and finaly everything got straightened out and has been working fine for a year and a half. This all took place in the summer when things were busiest, and took place over the time of 3 different movies.I suspect now that 2 of the movies had bad discs or timecode tracks, which is very improbable, but... The main point of this is, Karen and the other techs at DTS were VERY helpful, even though I'm just Joe Blow in podunk MN! I've never gotten service help like that from any other equipment company, or even a sound service company, that no longer exists. I'm surprised that DTS hasn't been able to solve your problems. Also I was told by DTS that if you are playing 2 movies in the same house you can have all the discs in the player at the same time, but the unit will use the first movie played as the default. If you remove the disc(s) for the first movie when starting the second , the unit will serch for a matching code and play the second set of discs, without rebooting.  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 12-31-2002 12:54 AM                        Hopefully new firmware is being written for this machine as we type. Hopefully the firmware will clear its' memory and do a "soft reboot" whenever the drive doors are opened and closed again. That would eliminate turning the entire processor off and then back on, while keeping the non-sync music playing without any interruption. DTS does not know how important that is. Personallly I think that the 6AD needs to be retired and rethought. After that (with suggestions from active members of Film-Tech, of course) I am betting that DTS could come up with a great combo processor.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 12-31-2002 07:41 AM                    Well of course. They can buy a 650 like everyone else. Oh wait...you said a great combo processor. That doesn't really exist yet.  |  IP: Logged Karen Hultgren Master Film Handler Posts: 492 From: Agoura Hills, CA, USA Registered: Mar 2000 posted 12-31-2002 01:57 PM                        Jeremy, Check the software version inside the DTS-6AD. Go into the VERSION screen and let me know what it says. From the symptoms you've described, it sounds like timecode reading problems. When film is running, look at the STAUTUS screen and tell me how many edits you are seeing. You can also send me an email to discuss this further. Karen at DTS khultgren@dtsonline.com  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 12-31-2002 02:36 PM                     Karen, Jeremy has already listed the firmware version above. Also, if this is taken off of the forums to figure out the problem, the final resolution needs to be posted here for other people to be able to cross reference in the future.  |  IP: Logged Karen Hultgren Master Film Handler Posts: 492 From: Agoura Hills, CA, USA Registered: Mar 2000 posted 01-02-2003 02:10 PM                        Jeremy, The only way the DTS-6AD can play in DTS Digital is if it sees timecode. Be sure that any leader you use does not have timecode. This can cause a false start on the unit. Are your other DTS-6AD units working properly? Your software is a bit old and I'd like to send you an uprade disc. Please email me your theater's shipping address. Karen at DTS khultgren@dtsonline.com  |  IP: Logged Daryl C. W. O'Shea Film God Posts: 3977 From: Midland Ontario Canada (where Panavision & IMAX lenses come from) Registered: Jun 2002 posted 03-21-2003 02:15 PM                        Did upgrading the firmware fix the problem?  |  IP: Logged Karen Hultgren Master Film Handler Posts: 492 From: Agoura Hills, CA, USA Registered: Mar 2000 posted 03-21-2003 08:23 PM                        Yes, please let me know if things are better now (and even if they are not). And, only load one movie title at a time. The unit will not work with two different feature titles loaded. Karen at DTS khultgren@dtsonline.com  |  IP: Logged

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