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Author Topic: What is good enough?
Kevin Wale
Expert Film Handler

Posts: 167
From: Guymon, OK USA
Registered: Aug 2003


 - posted 12-26-2003 11:42 AM      Profile for Kevin Wale   Email Kevin Wale   Send New Private Message       Edit/Delete Post 
It's all cause and effect. Don't you think that it is likely that people don't "want a theatre experience" because fo some of the corner cutting that has been going on?

I think people would start wanting the "theatre experience" if it were consitantly a good experience. I fully plan at some point in the near future to drive an hour and 45 minutes to Baltimore just to see a movie(any movie) at the Senator. It has nothing to do with me being in the theatre business. I may not be in this business in three weeks if certain things work out right. I'd love to own a nice theatre and all that, but I'm a musician and it is ultimately the direction I want to go in life.

I've always been that way. I always wished I could go to the 70mm houses in the big cities but I lived in small town four hours away from everything. To this day I've never seen a movie in a THX house. Never seen a 70mm print. I've longed to for years. Long before I knew what a lamphouse was.

The romance has to be put back into this business. Yes, that puts a lot of responsibility on a lot of people at a lot of levals. But, I firmly believe it can be done. Tom at the Senator is an example of that. Who doesn't want to see a movie there? I can't imagine someone leaving there and saying... blah. Not from what I have heard from so many different people all over the country.

Give them stereo that sound better than any DVD running in 2 channel could ever wish it could give. Better analogue than any high end VCR could wish to give. Better digital than any home theatre can give. Better picture than any plasma can give.

Then, I'm totally with Steve on this one without even the slightest hint of doubt, get those curtains working again. Bring back the cartoons and STINKING NATIONAL ANTHEM. LOL.

Do the things that make you stand out, and I fully believe you can survive against any Regal in existance(I personally don't have anything against Regal... I enjoy many of them and I love modern atmosphere too.)

If product is a problem... get to Show West. Meet the people. Put a face and a sense of reality to your voice on the phone. And, why can't there be full service theatres anyway? Have an all day Star Wars marathon on one screen while the new releases are on other screens. If it can't happen... we need to make it happen anyway. Whether the specifics of that idea are a good idea or not, creativity seems to be a lost art.

If you believe in this business at all, sell it. Sell it to the venture capitalist. They like passion every bit as much as a business plan. Would you want to help someone make a dream work over the long haul that was so unconfident about the business they are in that they don't believe that getting the best equipment that best serves the customer is even financially feasable?

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 12-26-2003 01:34 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Scott Norwood...
quote:
what about smaller communities (which may be a hundred miles away from the nearest "state of the art" theatre) and smaller theatres showing art, foreign, or repertory product?
I don't consider small town theaters to fit into this argument very well. When they can barely pay the bills and if they were to shut down that would be the end of a movie theater in their area, I call that more of a public service (even though that term still doesn't really fit). A similar situation happens in some art houses, however there are many art houses that do extremely well. Those places have no reason in the world to purchase junk equipment and set up their theaters poorly.

Take Angelika Dallas for example. Here is an art house making a monsterous profit, yet they have just about the worst setup in town. The people making the decisions think it is because their presentations are wonderful and the atmosphere is ideal, but that is not the case. They have the strongest art house booking power and when you are the ONLY place to see a movie in town, people will put up with a substandard presentation. Ask yourself if you wanted to see a movie and it was running at both the Angelika and the Magnolia, which one would you go to? Angelika has screens with seams so bad it looks like black scratches running up the picture every few feet, the Magnolia has quality screens. The Angelika has digital sound on every screen, it's just that almost all of them are dts6-ADs, and need I remind you that this is an art house? They cheapened out to save a buck and never present anything in digital because dts is not on their prints. The Magnolia has SRD in every auditorium and presents every movie that was made in digital, in digital. The Angelika has a godawful Klipsch sound system in every auditorium, whereas the Magnolia put in JBL. The Angelika's booth is a barn and you can hear the projectors running in the front row there is so much echo in that booth, the Magnolia has a drop ceiling and does not suffer from those problems. The Angelika's seats are small and your knees will be hitting the row in front of you because the architect was going for cramming the most possible seats in a given sized room. The Magnolia has properly designed rows and much more comfortable seating. I could go on and on with this example, but this is only one theater comparison.

Manny Knowles...
quote:
No, she didn't *want* a "theatrical experience" at all. For that particular fan of the books, seeing LOTR at the movies was a necessary evil if she wanted to see that movie without waiting.
It's because she has been burned too many times by half rate presentations. (Poor management comes into play when customers start to become a distraction to the presentation much like a Sankor lens is to the picture.)

Scott Jentsch...
quote:
You will always have a core audience that will attend a theater no matter how bad the experience. I think that there is potential to be tapped by theaters that can do the experience right.
I remember at the Dallas GCC Northpark 1&2 it did not matter what was playing in Cinema 1, we would KILL anyplace else running it. There was and has not been since any place to approach that level of picture and sound quality that could be experienced in that Cinema 1 auditorium around Dallas/Fort Worth. Steve Guttag also has mentioned the Uptown in DC is a similar situation. Presentation and a good auditorium design DOES matter.

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Manny Knowles
"What are these things and WHY are they BLUE???"

Posts: 4247
From: Bloomington, IN, USA
Registered: Feb 2002


 - posted 12-26-2003 01:36 PM      Profile for Manny Knowles   Email Manny Knowles   Send New Private Message       Edit/Delete Post 
quote:
The romance has to be put back into this business.
Why? The business seems to be doing just fine without it.

My point being that the average moviegoer doesn't seem to be complaining.

My hunch is that a "man on the street" survey would reveal that most contemporary patrons prefer today's moviegoing experience to the one they had growing up...or the one their parents had. They may not be able to explain why they felt that way but that isn't what's important. I think they'd laugh at -- or at least be confused by -- the notion of suing movie theatres for fraud!

If anyone should feel defrauded it would be the studios but, then, there is nothing stopping them from inspecting a theatre before signing a deal. Fact is, they don't. If anything, they are only interested in the owner's creditworthiness. It's a money thing, not a movie thing and *certainly* not a romance thing.

Brad! We were posting at the same time...

quote:
Presentation and a good auditorium design DOES matter.
I totally agree and I hope my comments don't make me out to seem uncaring.

I was very much like a lot of people on this forum when I got started -- and, to the greater extent, I believe I still am -- but I have come to the inevitable understanding that this is, first and foremost, a business. We can't have everything we want. That stuff is expensive and most theatres simply can't afford it.

I think that history is showing us that audiences don't care if the curtains aren't there anymore. They don't care that we're not showing cartoons. They don't even seem to care that some kid is running the show and they don't care that he's the one to blame for all the dust and scratches they're seeing. Who knows? They may not even "see" those blemishes in the first place.

I think I have come a long way in terms of separating my "romantic fascination" with the movies and the business aspect of it.

Believe me when I say that every time we build a new multiplex I start out with high hopes that there will be at least one -- one -- auditorium where things are done correctly. Something always fucks it up.

To quote a line from "Dangerous Liaisons":

It's beyond my control.

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Kevin Wale
Expert Film Handler

Posts: 167
From: Guymon, OK USA
Registered: Aug 2003


 - posted 12-26-2003 02:28 PM      Profile for Kevin Wale   Email Kevin Wale   Send New Private Message       Edit/Delete Post 
quote:
Why? The business seems to be doing just fine without it.

Well, one of the things we have been discussin is how people are showing trends that they would rather stay home than to to the theatre and have the "theatre experience." They don't want that experience because there is less and less special about it every year it seems.

I also hate the things are fine the way they are mentality. Do you really think that if it can be more exciting that it should be left out just because things are fine the way they are? Sound like complacency to me.

If you sit still while the world keeps moving along, you are really moving backwards.

The most encompassing answer to your question however is because I should care about the customers and want to give provide a service that is special. That's why widescreen was invented.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 12-26-2003 02:46 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Manny,

If what you have "learned" about this business is that the customers don't care or that the show isn't important than you have really learned incorrectly.

Attendance as a function of population is down and going down...it isn't a healthy business plan. In fact, has the business has cheapened the business to the point it has lost potential market share.

If you feel patrons don't care about the quality of the show, then YOU are not selling your product very well...they outta care about what YOU have to sell...this IS a business after all. Selling your product is basic business. If patrons find your business uncomfortable (don't want to be around noisy people) then that is the failing of the business.

As to people liking theatres now more than in the past...you MUST be on some drugs. People used to go multiple times per week to the theatre...again look at what you are getting versus the population you have to draw from and you are not doing as well as the previous generation or the generation before...etc.

The realities are...you can put out a 1st class show and make money too. You can have your preshow and curtains. An investment in the business...especially long-term items that are in the picture/sound department is almost always a good one because the investment per-ticket sold is very low and sells your business to everyone.

Some of the bigger exhibitors are looking at the whole preshow advertising...particularly rolling stock....sure there are millions to be made off of it but if you annoy just 1-2% of your business to the point they don't show up any more or reduce their attendance...then how profitable were they?

The problem with movie theatre accountants is they never look at the column on the spreadsheet of what money they might have made had they not cheapened or downgraded the perceived quality of the entertainment.

Steve

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 12-26-2003 03:00 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
Steve--out of curiousity, how much would a typical small-town art house expect to spend for a full set of ISCO or Schneider lenses? Imagine a single-screen changeover house with 16mm capability. They would need at least four lenses plus one CinemaScope adapter for each 35mm machine, plus one lens and one scope adapter for the single 16mm machine. That has to be upwards of $10,000. Are you saying that every theatre owner should go out and spend $10k+ on lenses and probably $20k on sound or just close the doors and take a job elsewhere?

I don't disagree with the importance of presentation quality, but $30k probably exceeds the yearly profits of most of these places by a wide margin. Sure, there will be an increse in attendance as a result of the improvements, but will it even come close to justifying the cost?

If I were a theatre owner and had the cash for this stuff, I'd buy it in a heartbeat, but if it's a choice between running films in mono with good but old lenses and closing the doors, I'd take the former.

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Manny Knowles
"What are these things and WHY are they BLUE???"

Posts: 4247
From: Bloomington, IN, USA
Registered: Feb 2002


 - posted 12-26-2003 03:26 PM      Profile for Manny Knowles   Email Manny Knowles   Send New Private Message       Edit/Delete Post 
quote:
If you sit still while the world keeps moving along, you are really moving backwards.
I find this observation interesting, coming from a guy who wants to "bring things back." [Roll Eyes]

And, Steve:

I guess I agree with everything you've been saying. My adverse reaction to this kind of discussion is borne out of a sense of hopelessness, powerlessness and frustration.

I can't do anything about these problems. Truth is, a lot of us are in that same boat.

I'm not going to turn down a job just because there are no freakin' curtains or because I don't like the lamphouse they purchased. My financial situation doesn't permit me the luxury of having those kinds of principles.

This is a business. It's a job.

What's wrong with doing the best with what you've got and feeling good about it?

After so much avoidance of the initial question...I now wonder if anyone on this forum is brave enough to make an apparently futile attempt to enumerate the bare minimum that is required for a theatre to be "good enough" in his/her opinion..?

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 12-26-2003 04:22 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Come on...I've worked (and still do work) for the chains...I've tilted many windmills in my time and as a result I get some victories and some defeats. I have never made the kinds of statements that things need to be inferior to make it work though. People spending money always would like to spend less (wouldn't you?). That is an old fight and a never ending one. This is true of the movie patron too...they'd like to see movies for free in a perfect environment.

Scott...if a theatre can not afford the money you spoke of then yes...they should go away...their level of quality is too low to the point they are presenting our product in such an inferior manner as to degrade the quality of the theatre experience for the industry.

As to the lenses...how many theatres out there are running 16mm? It is the single biggest ticket item that a art/rep house can omit. 16mm capability will put demands on the $$ and on precious floor space. If you go the Kinoton FP-38E route...you will have a 1st class show (16 or 35mm) but your figures will be into the 6-digits pretty quickly by the time you have all of your lenses and sound.

Lets work with your $10K figure for lenses (it is pretty good for an art/rep theatre that wants to run 1.37. 1.66. 1.85 and Scope on 2-projectors...lets see ...how long do you think those lenses are going to last? 10-years? 20-years? Do you think your theatre will last 10-years? (if it is less than that now...quit now before pouring money into the hole)...so if you spend money on new lenses and you anticipate you will still be open in 10-years...that is a mere $1,000 a year for one of the single biggest factors on the picture quality. Boy that is a lot of bang for the buck. Heck...compare that to most of your other expenses and it is pretty darn cheap. Think you are going to be around in 20-years? Your lens expendature is a mere $500/year..for the biggest quality improvement in your picture you can buy. It is a great deal that any bozo can see...an ISCO or Schenider lens will put on the screen what is on the film. If you have ISCO Ultra MCs (and they go back over 20-years in design...then I would be less inclined to push for it but anything older...then yes the improvement is significant.

Same goes for sound...Say you got mono? You probably have a mono sound system to go with it. Do you have any noise reduction to with it? Are the films you are running not recorded with Dolby-SR (or A if this is a rep house running '80s films)? While A-type in a mono house passed quite easily due to the characteristics of A-type and the "N-curve" typical of mono houses...you don't get the same break for SR...that is going to sound like compressed bullshit with goofy frequency characteristics. Is that what people are paying for? Could they do better at home with a DVD?

Maybe you don't do it all in a year's time...perhaps you have a plan and improve things over time so that after say 5-years you reach your goal.

If you business is so dismal that no operator can be afforded, no quality can be afforded to the show...then the public really isn't supporting your business...it is time to go.

You know...I have a customer that is in a 1-horse town and is running a barn of a single...each year something new is done...be they a new sound system, going from a clapped out projector to a reliable XL (used), new lenses, an Ice-Cream shop, seats, Neon Marquee...it is under continiual improvement as funds allow. Had they let it go as the previous owners...it would be gone by now...to sit and coast is to admit defeat and await the day you blame the business for not supporting you or that DVDs have taken over or whatever the excuse of the day is. Sometimes the town dries up (no more coal mining or steel production...whatever) and the business dies (like many other businesses do that situatoin) but then again sometimes a business dies just because no one values the business.

Steve

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Kevin Wale
Expert Film Handler

Posts: 167
From: Guymon, OK USA
Registered: Aug 2003


 - posted 12-26-2003 04:32 PM      Profile for Kevin Wale   Email Kevin Wale   Send New Private Message       Edit/Delete Post 
quote:
I find this observation interesting, coming from a guy who wants to "bring things back."
If that's what you got out of what I said, then you're either not getting my point or are chosing to only hear part of what I am saying.

Go back? Yes, back to what used to be a high standard and work up from there. I don't want to go back to the days of no filmgaurd or to the days when Stereo was a novelty. I want to go back to some things that simply shouldn't have gone away in the first place. How hard is that to understand?

quote:
I guess I agree with everything you've been saying. My adverse reaction to this kind of discussion is borne out of a sense of hopelessness, powerlessness and frustration.

I can't do anything about these problems. Truth is, a lot of us are in that same boat.

I'm not going to turn down a job just because there are no freakin' curtains or because I don't like the lamphouse they purchased. My financial situation doesn't permit me the luxury of having those kinds of principles.

This is a business. It's a job.

No one ever said you shoudn't accept a job because of any of this. This is a discussion about what is good enough brought up in a forum of people who enjoy this type of discussion and whom mostly are in the business in some form or another and certainly if not now were at one time. The question how good is good enough isn't presented to say, if it's not good enough, quit. You seem to be of the opinion that good enough is giving in to whatever situation you are presented with. My response under the next quote will expound on my last comment.

I am of the opinion that good enough is never good enough. The best should always be the goal. It may not always be achievable but it is the sight I feel should always be set.

quote:

What's wrong with doing the best with what you've got and feeling good about it?

Nothing. Whoever said there was. What I have been saying is what is wrong with setting higher standards and taking steps to achieve them? This question is why you SEEM to not be progressive. You are frustrated just like we are that oft there is no striving for excellence. I still fail to see however how that should make one think that because the business is "doing fine the way it is" doing things to bring the romance and excitement back to the business is something that should just unilaterally be given up on.

quote:

After so much avoidance of the initial question...I now wonder if anyone on this forum is brave enough to make an apparently futile attempt to enumerate the bare minimum that is required for a theatre to be "good enough" in his/her opinion..?

What do you mean avoidance of the question. It's all we've been talking about. My second sentance in the previous paragraph and my whole second paragraph explains what I think is good enough. The minute you think it is good enough and just lay back, is the minute complaicency sets in. IMO anyway and it fits with observances of mine in several jobs and situations I've been in.

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John T. Hendrickson, Jr
Jedi Master Film Handler

Posts: 889
From: Freehold, NJ, USA
Registered: Apr 2001


 - posted 12-26-2003 07:34 PM      Profile for John T. Hendrickson, Jr   Email John T. Hendrickson, Jr   Send New Private Message       Edit/Delete Post 
I don't think there is anyone on this forum who is serious about presentation who would ever be completely satisfied short of perfection. That said, we all know that we live in an imperfect world. We must play the hand we are delt. The trick is to maximize that hand.

Do I want Dolby CP650's and top of the line amps and speakers in every house? Hell yes. Will I be given that?? Not likely. That doesn't prevent me (and everyone else on this forum who gives a rat's ass) from giving the audience the very best we have to offer.

That means maintaining equipment, scheduling service calls for things we can't handle, and constantly monitoring our operation to see that we are doing the very best job we can. To me, that is the definition of "what is good enough."

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 12-26-2003 08:45 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
John,

I would say your statement is an excellent one of "doing as much as one can do" not necessarily what is "Good Enough" from the theatre business' standpoint. There is a difference. Depending on where you are in the food chain there is truely only so much you can do and if you do that then that is the hand you are dealt...that should not be construed to mean that is all whomever owns the theatre can do however.

Steve

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Gordon McLeod
Film God

Posts: 9532
From: Toronto Ontario Canada
Registered: Jun 99


 - posted 12-26-2003 09:03 PM      Profile for Gordon McLeod   Email Gordon McLeod   Send New Private Message       Edit/Delete Post 
In some ways this and another topic seems to be going down the road of elitist utopian view of the industry
If a theatres presentation sucks below what a customer will pay for then that is the forces of the public and a free market economy
I supply and install what the customer asks for in the budget they can afford not say go andtake your business elsewhere as one would not be in business for long if one did
Examples are products of lower cost provide suitable and viable alternates. Even the current top Sankor lens outperform the early ISCO cinelux lens that are still in daily use in many mainstream locations or does everyone think that each improvement in quality of equipment the owner must scrap what they have and go out and buy new If so those theatres wouldn't be open long

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Jack Ondracek
Film God

Posts: 2348
From: Port Orchard, WA, USA
Registered: Oct 2002


 - posted 12-26-2003 09:33 PM      Profile for Jack Ondracek   Author's Homepage   Email Jack Ondracek   Send New Private Message       Edit/Delete Post 
I love it when people get so involved in opinion rants that you eventually compare these things quite favorably with a dog chasing his tail.

From looking at this thread, it should be obvious that establishing a fixed answer to questions of what's best, what's adequate and how these factors balance against the size of market is as likely to happen as whether we should ban a political party or two, and what parties those should be. It's just not going to happen. Everyone has good points, and views that make some level of sense... especially within the world those people live in. As is normal, competitive factors tend to dictate performance levels, with the capitalistic profit motive in the balance.

Can a Motiograph, Wenzel Ace or BX?? put as steady a picture on the screen as the latest mechs out there? Some would say the classic machines can be better. I certainly got my money's worth out of them, especially during the years when most of what I was making went into my mortgage. After I paid the place off, I started upgrading the booth. Did I do that because it would make the presentation better? No. The presentation didn't change one bit. I did it because my old stuff, combined with the rest of our operation, produced a product that started filling my place up during the Summer. I upgraded out of sheer terror at the thought of dumping an entire field and sending 1,600 people home... maybe even losing an entire weekend because of a worn out part with too many miles on it that I couldn't replace. So... my booth is more modern. I've dumped a whole lot of $$$$ into making it that way. Result? Absolutely nothing the audience can see or hear. In a way, even that's the way it should be. All I did was basically pay up my "reliability insurance".

When I aquired a local quad, I opened with jittery machines, crappy reflectors, foggy lenses and nothing but SR for sound. Not one single patron ever complained about the quality of the show. Not one ever said they wouldn't be back because the theatre down the street had a better show. I DID have several people make comments about my great DIGITAL sound... and only my hairdresser knew for sure.

Based on that, why shouldn't I accept that they were coming to my place instead of the other guys for no other reason than that they all loved me??!! No... I started upgrading the booth because my own presentation made me crazy. We're all digital now, I have newer lenses (brand new ones on the list for this Summer), the reflectors have been replaced, one of the three machines is new and the other three will be gone within the next few months. The crowds are decent... and growing... but I still think it's a subjective matter of how each of them have perceived the experience.

On whether, in the opinion of a projectionist, manager or service tech, an owner has ever invested enough in the booth, it's operators' paychecks, the auditorium, walls, curtains or vacuum cleaners; I have NEVER, in over 40 years of business activities, EVER heard an employee or vendor say "you've put enough into your place... please stop!"

Unfortunately, that's the way those things are. It's not likely to ever change, and to argue the subject is pointless. I can think of countless examples of working for exhibitors whom I felt were bastardizing the history of motion picture presentation for no other reason but the profit. Bottom line, however, is that it's the exhibitor's perogative to balance his investment against his pay check. The ones who do the best job of reacting to customer wants, needs and what the other guys in town are doing to attract those customers will probably do far better than those who blindly toss money at a building just to have what others consider "the best". This could be part of why the digital industry was scratching their heads for a time, trying to understand why the exhibitors weren't all climbing over themselves to replace their antiquated old junque projectors with George's lean, mean digital projecting machine.

OK... rant off. The rest of you guys were belching opinions here, so why not blow some extra bandwidth this way, eh? [Razz]

Peace out [beer]

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Mark Gulbrandsen
Resident Trollmaster

Posts: 16657
From: Music City
Registered: Jun 99


 - posted 12-26-2003 09:38 PM      Profile for Mark Gulbrandsen   Email Mark Gulbrandsen   Send New Private Message       Edit/Delete Post 
One thing I've concluded is that if we dealers on this thread all swapped locations blind none of us would have a clue as to what to offer each others customers in the equipment department. We'd all go out of buisnes quite fast by loosing many bids. Sure we could try to get it right based on what we know is correct our past experince and such but if you were not quoting pretty much what they are used to installing none of us would be around very long. Its pretty definate that doing everything the right way as we have discussed would be nice, I'd bet those installations comprises less than 10% of the theatres built annualy.

What I see our customers at CLACO doing are generally decent, no frills, state of the art theatres going in where the theatre owner has made the final calls on the bottom line based on his experience, needs, and budget. With very few exceptions, what the equipment bottom line turns out to be is not a call the dealer can actually ultimately make, nor should he. He can only quote and try to sell what is needed for it to be done correctly but he'd better have other options built in as well.

Mark @ CLACO

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 12-27-2003 12:17 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Like some others...I've been on both sides of the dealing line and having to decide what was of value and what was not. I've always felt I got the most bang for the buck when I was the customer. Even on the dealing side...a theatre like the South Branch 6 (see the photos section) is a lot of bang for the buck without frills that met the customer's desires.

As to what is good enough...that bar is certainly non-fixed and impossible to find. The movie theatre customer is a passive one that only really speaks when talking in their cell-phone or to the screen itself. They don't, by-in-large, complain about technicalities like focus (unless it is grossly out), wrong lens (scope for flat or vice-versa) or even scratched films though you'd be hard to find a single one that had a more satisfactory experience in a theatre with the above problems than in one that got the presentation correct.

As such, the customer complaint excuse for not doing something is a false one...they don't complain about such technicalities it does affect the opinion of their experience, even if it is on a subconscience level...their brain knows what appears focused or not (but one example).

It is certainly the exhibitor's choice as to how and where to put their money (I don't think anyone, regardless of opinion on how well they are doing that as a general statement questions that). I do feel that many exhibitors to know that their show is quite literally substandard (does not meet even ANSI/SMPTE standards) or is less than satisfactory for many patrons or potential patrons.

Mark has something to a dealer/customer relationship. They need to be a match for a continued relationship. There are customers I wouldn't touch and some I've just dropped and as such there are customers that would prefer a different dealer/consultant than I.

Lastly, I guess I stepped on another sore spot for Gordon and the Snake Ore lenses...I've seen even the modern ones that look like ISCO Ultra-Star knock offs on the outside (right down to the blue-stripe)...they suck too...even a 20-year old ISCO Ultra is a better investment.

Steve

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