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Author Topic: Why are the equipment manufacturers closed during the holidays? Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 01-02-2004 08:00 AM                        It's not a state law, it is just a tradition! If Cinemeccanica is closed on august (I don't know) it is its decision and nothing else! Bye A  |  IP: Logged John Walsh Film God Posts: 2490 From: Connecticut, USA, Earth, Milky Way Registered: Oct 1999 posted 01-02-2004 10:39 AM                     I think, also, parts are very expensive today. When spending $500 only gets you a few gate springs, a belt, and and a zipper solenoid, it's tough to keep a good inventory. It gets worse, too, when the manufacturers use "just-in-time" inventory practises, which means even they might not have stock of what you need.  |  IP: Logged Richard Fowler Film God Posts: 2392 From: Ft. Lauderdale, FL, USA Registered: Jun 2001 posted 01-02-2004 03:07 PM                     John, you know that Ace Hardware has the best prices for parts Is your hotmail account working?  |  IP: Logged Michael Schaffer "Where is the Boardwalk Hotel?" Posts: 4143 From: Boston, MA Registered: Apr 2002 posted 01-02-2004 03:34 PM                        Question: does the dealer usually have to pay for the parts he has in stock, or can he stock them and then pay when one is sold to the customer?  |  IP: Logged Richard Fowler Film God Posts: 2392 From: Ft. Lauderdale, FL, USA Registered: Jun 2001 posted 01-02-2004 03:43 PM                     Generally the dealer pays for the parts sitting on his shelves. Terms may vary but it always seems too short In allied businesses that use some of our components, such as speakers, amplifiers there are some long term stocking situations between a manufacturer and distributor to have it available in a market; but they are generally working to a larger customer base than cinema supply.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 01-02-2004 04:25 PM                     While we have some parts that have been around for quite some time, mainly for machines or older sound processors that there are only a few of around this area, most of our parts turn around on a fairly regular basis. We stock a huge inventory of Simplex, Christie, Century, Ballantyne, and Norelco DP-70 parts, along with at least the commonly needed stuff for most other brands. We also have at least doubles and many triple inventory loaner intermittents, gear boxes, ignitors, and other re-buildable items. We also have the only new inventory in the country of certain older sound processor boards. In addition to all the parts, our inventory of actual projectors covers just about everything ever made here in the U.S. plus many foreign machines as well. Mark @ CLACO  |  IP: Logged Richard Fowler Film God Posts: 2392 From: Ft. Lauderdale, FL, USA Registered: Jun 2001 posted 01-02-2004 06:29 PM                     Mark, are you Charlie Wolk's long lost nephew  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 01-02-2004 06:56 PM                     Possibly....... but we do sell tons of parts. Mark  |  IP: Logged John Pytlak Film God Posts: 9987 From: Rochester, NY 14650-1922 Registered: Jan 2000 posted 01-02-2004 09:54 PM                        Our motion-picture Customer Technical Services Group at Kodak all have cell phones, and when we are out of the office, our office phones are patched through to the cell phones. Even if the cell phone is turned off during bedtime, we can take a message on voice mail, which is checked frequently. Film can be ordered by phone, 24/7, 365 days per year (1-800-404-2016): http://www.kodak.com/US/en/motion/order/shoot.shtml?id=0.1.4.19&lc=en Here are Kodak's motion-picture offices around the world: http://www.kodak.com/US/en/motion/order/offices.shtml  |  IP: Logged Michael Schaffer "Where is the Boardwalk Hotel?" Posts: 4143 From: Boston, MA Registered: Apr 2002 posted 01-02-2004 11:10 PM                        Can I also order Strong switchers from Kodak? I already have built up a big stock of the most commonly needed parts, but sometimes fate strikes mercilessly: For instance when you have a spare switcher within reach, and then 2 (!) fail on the same day. BTW, Strong wasn`t open today (Friday) either.  |  IP: Logged John Pytlak Film God Posts: 9987 From: Rochester, NY 14650-1922 Registered: Jan 2000 posted 01-05-2004 03:51 PM                        Modeled on its very successful customer-service oriented film business, Kodak offers comprehensive "Full Customer Care" for Digital Cinema: http://www.kodak.com/US/en/motion/digital/showEast03solution.shtml  |  IP: Logged Michael Schaffer "Where is the Boardwalk Hotel?" Posts: 4143 From: Boston, MA Registered: Apr 2002 posted 01-06-2004 11:51 PM                        quote: Kodak provides everything Ad suppliers and their Exhibitor partners need to deliver digital advertising reliably to the cinema - and to verify it played according to terms of the sales contract. It would be important to have really complete support, meaning that you don`t speak to a person on the phone who lets you know that he is the expert for the digital content, but doesn`t know much about the projector or its incorporation into the ticket system etc.  |  IP: Logged

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