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Author Topic: TROY shedding dust - lab problem? John Pytlak Film God Posts: 9987 From: Rochester, NY 14650-1922 Registered: Jan 2000 posted 05-21-2004 08:39 PM                        The first photo looks like the lab splice was poorly made, and hung up in the printer, causing the tear and misalignment of the image. I agree with you that the second clip seems to have jumped a sprocket. I will send these photos to Kodak's technical expert in Rome, who will review them with the lab there.  |  IP: Logged Randy Stankey Film God Posts: 6539 From: Erie, Pennsylvania Registered: Jun 99 posted 05-21-2004 10:04 PM                     This is from the LAB?! Antonio, you will have to teach me how to cuss in Italian! That's the biggest piece of merda I have ever seen come fresh out of a lab!  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 05-22-2004 12:13 AM                     I have seen this half a dozen times over the years here from US labs. Usually it's not that bad, but close to what Antonio posted. Just all the more reason to hand inspect everything before you put it through a projector.  |  IP: Logged Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 05-22-2004 08:05 PM                        Brad, Film-Tech forum permits "merda"? Well, this is the first time I receive a new copy damaged in this way... But unfortunately a big part of new copy results scratched (The scratches are to leaders too!). More, our copy of Troy are causing trouble since they're leaving too much dirt on gate so the focus changes during the movie... John, Feel free to send the photo to the lab. I imagine that, in a way or in another, the lab will know the source and they will contact my boss and it will be a mess... But if this can contribute to have better prints... let's do it! Let me know the results! Bye! A  |  IP: Logged Dominic Case Expert Film Handler Posts: 131 From: Sydney NSW Australia Registered: Aug 2003 posted 05-24-2004 01:59 AM                       When problems arise with prints, it's helpfulfor the labs to get the feedback, so that any problems that arise from there can be addressed. However, on the other hand, it's hard for labs to respond to theatres directly: after all, we supply prints to our customer, the distributor. That's where complaints should come from. Trouble is of course that there is every chance that any technical decriptions of problems will be totally scrambled and lost before the message gets through to someone technical in the lab. However, any problem report, whoever it goes to (even to John) must include some specific details: title, reel number, manufacturer of stock (look at the edge prints), lab if known (sometimes prints arrive in the lab's packaging), and if it can be found, the copy number (some lab packaging might show this too). As John says, labs don't switch over to a lower cost production line - or to a lower quality production line. It's simply not the way it works. Comments that labs are instructed to cut corners to save time are usually indicative of the enormous pressure put on us by the distributors to get more and more prints out in shorter and shorter timeframes. If only there were corners to cut!  |  IP: Logged Carl Martin Phenomenal Film Handler Posts: 1424 From: Oakland, CA, USA Registered: Feb 2002 posted 05-24-2004 05:52 AM                        i believe pytlak has mentioned that sometimes labs will continuously print internegatives, rather than step-printing on shorter pitch stock. this will save time but introduce unsteadiness in the image. sounds like cutting corners to me. not that that would cause the shedding problems, though. carl  |  IP: Logged

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