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This topic comprises 5 pages: 1 2 3 4 5
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Topic: DTS XD-10 crashed after update installation
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Brad Miller
Administrator
Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99
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posted 09-13-2004 09:59 PM
quote: Daryl C. W. O'Shea
With DTS' track record of updates gone wrong they should never be releaseing updates on un- named feature discs. At least when you know you're doing an update you know the reason that the processor started acting up.
Perhaps you missed the point there Daryl. If they let you know a certain movie will have an update on it and it crashes your system, then they get repair $$$ because you can't blame it on them.
quote: Mark Gulbrandsen
As a matter of fact all DTS people did get a gag order from the DTS legal department. Rediclous as that seems its true.
They should be more concerned about preventing their staff from screwing people over than any comments made on the internet. Believe me, the way Karen fucked me back in 2000 will never be forgotten. It's going to take a lot from them to undo that. Besides just take a look at the logic in Scott Norwood's post above. There is simply no reason to go with dts these days due to all of the nonsense with that format there is to deal with. You've got to screw with discs in general, plus scratched discs, and broken discs, and not getting discs, and having to copy feature discs for interlocking, and having to work around the stupid copy protection on the discs to be able to copy them for interlocking, and trailer discs changeouts, and dying cdrom drives and overly picky timecode reader stabilization and depending on which tech you talk to, crappy customer service. (In all fairness, I have dealt with a gentleman at dts by the name of Mike in the late 90s who was very helpful in the past on multiple issues and is the only person at dts I would ever deal with again.) Still though, Dolby just works. It always has and they support their products well. Mark my words, Dolby Digital will outlast dts in the long run.
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John Hawkinson
Film God
Posts: 2273
From: Cambridge, MA, USA
Registered: Feb 2002
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posted 09-13-2004 10:49 PM
(Sorry this is so late.)
So, assuming the XD10 here is sufficiently like the CSS, if you want to know what's going on, just plug in a VGA monitor and watch what happens as you turn it on and where it fails as it boots.
If it's not obvious, you might need to tell it to boot into single user mode and then walk through the normal startup sequence by hand, rather than in an automated fashion. This is annoying to describe but easy to do if you're familiar with Unix...if it turns out to be necessary, we can walk you though it...
If anything goes wrong during the boot process before the dts software starts running, you won't see anything on the LCD display. Also, error checking isn't quite what you might hope for in a number of subsystem components...
Oh...and on the CSS, all old software versions are saved when an update happens, so it's just a matter of moving files around on the hard drive to back out from an upgrade. I expect the XD10 is the same (because they are very similar).
--jhawk
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Daryl C. W. O'Shea
Film God
Posts: 3977
From: Midland Ontario Canada (where Panavision & IMAX lenses come from)
Registered: Jun 2002
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posted 09-13-2004 11:07 PM
quote: John Hawkinson
I know. But I thought Mike, and F-T might benefit from understanding what went wrong. (And also that future people with similar problems might understand that there are some things they can do before having to ship heavy boxes around.)
I'm sure DTS would be even more interested in getting the NFG unit back in an un-tampered state so they can actually correct the problem so people don't actually have to put up with it in the future. It's probably the only reason Mike is getting an exchange past his warranty expiration. You are getting it for free, right Mike?
quote: John Hawkinson
Umm, see above, I think that makes it clearer? There's every reason to expect reasonable error messages and proper return values for predictable failure conditions.
Umm, see further above. We were talking about error checking of source data, not whether or not the software modules were well engineered when it comes to processing the source data. I may be dumb, but I'm not an idiot.
BTW, you infer that unpredictable failures don't deserve proper return, or state, values. That's ludicrous.
quote: Brad Miller
Pick a random member who annoys you and he/she shall be banned to make up for it.
I'll let you choose on my behalf.
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