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Author Topic: Technicolor Botches 'Life Aquatic' Delivery Chase Hanson Expert Film Handler Posts: 172 From: San Diego, CA Registered: Oct 2004 posted 12-26-2004 05:23 PM                     Wow that was fun... Thanks Jason for replying. If memory serves, we've had two "dark screens" courtesy of Tech(sneaks). And none courtesy of ETS. And again, two almost dark screens on two seperate weeks due to Technicolors craptacular delivery window, at PP. The perponderence of available evidence incriminates Tech orders of magnitude beyond ETS.  |  IP: Logged David Yauch Expert Film Handler Posts: 206 From: Mesa, AZ, USA Registered: Oct 2004 posted 12-27-2004 02:56 AM                     We really haven't had any problems with either lately. The worse thing that happened within the past year was a lab scratched reel with a thick half-white/half-black line through the middle of the print. It was lemony snickets and I can't count the complaints on the fingers and toes of all the staff in the building. It was promised to us by 10:00 AM saturday, but we got it in the middle of the next week.  |  IP: Logged Mike Spaeth Phenomenal Film Handler Posts: 1129 From: Marietta, GA Registered: Jul 2000 posted 12-27-2004 12:29 PM                        At least Technicolor keeps you in the loop. If nothing else, I appreciate the fact that I can get someone on the phone 24/7. ETS is kind of fend for yourself after 4pm.  |  IP: Logged Jason Black Phenomenal Film Handler Posts: 1723 From: Myrtle Beach, SC, USA Registered: Nov 2000 posted 12-27-2004 03:55 PM                        ETS maintains contact numbers for after hours as well. I have some of them at work... Actually made the mistake of calling ETS for TES once, after hours... My take on this is that ETS is there, on time, via sub'd contractor, and TES is there, earlier than ETS via DHL. Dropping film the day prior to opening is still ludicrous and mundane, to say the least.  |  IP: Logged John Hawkinson Film God Posts: 2273 From: Cambridge, MA, USA Registered: Feb 2002 posted 12-27-2004 05:51 PM                     Several comments. ETS. ETS set up a 24x7 customer service number when Sony moved from TES to ETS. 800-734-3969. I haven't had much occasion to use it; it was originally for Sony only, I don't know if that is still the case. Technicolor: Fundamentally, TES's delivery model of airplane-based just-in-time deliveries is much more vulnerable to weather issues (esp. on a national scale) than ETS's. So TES has to put in extra effort for the same results in these situations. I would have expected TES to have been on the ball when the weather started to act up and contacted theatres in advance about the issues. If they did not, and a theatre found out at the last minute, then they should have to answer for that. delivery windows Jason Black wrote: "Neither would this have happened if our own damn booking department had the balls to stand up and request earlier delivery windows.. say, Wed. delivery.." I'm sure that many of you know this, but while the delivery day is a studio policy issue (and thus really really hard to change), the time of delivery is between Technicolor and DHL. So if you don't like the time of day of the delivery windows, TES should be able to change that for you upon request. circuitting prints Mike Spaeth said, "I called Technicolor to find out if I can just pick up one of the multiple prints coming off of screen here in Atlanta (2nd and 3rd prints) for Saturday openings ... answer = "no" - they can't authorize that without studio approval. As I understand it, "can't without studio approval" shouldn't be a big deal. Maybe it breaks down on Christmas Day, but TES should be able to call the studio rep and get approval for this kind of thing and get an answer and get back to you within a few minutes, just like with replacement reels. I guess if the studio contact doesn't answer their cell phone/pager/whatever on Christmas Day, then you're stuck. But under normal circumstances, "studio approval" should not be a real impediment. --jhawk  |  IP: Logged Frank Bruno Film Handler Posts: 50 From: houston, tx Registered: Aug 2003 posted 12-28-2004 01:14 AM                     Here in NJ, at least in my dealings with them Technicolor's a dream compared to ETS. Our Life Aquatic showed up in our Ariborne window Thursday. I want to say Fat Albert showed up around 6 or 7pm. Out ETS deliveries are nightmares, often not showing up til 10 pm. Two weeks ago we got a call from the driver saying the truck had broken down in Morristown (I think about a 1/2 hr-45 mins from the theater.) We weren't aware of any way to contact ETS back, & sadly the manager that spoke to the driver didn't get the cell number he called from. It would have been easy for someone to go get our prints of Closer & Lemony Snicket from where the truck had broken down, or to meet the next truck they were loaded onto at another theater With no way (to our knowledge) to get back to ETS that left nothing to do but wait at the theater, with no knowledge of when/if the prints should be expected. They finally showed up at 2:00am. Sometimes I think it'd be easier to just pick our ETS prints up at the depot our damn selves...  |  IP: Logged

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