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Author Topic: Digital sound fixes Charles Greenlee Jedi Master Film Handler Posts: 801 From: Savannah, Ga, U.S. Registered: Jun 2006 posted 08-19-2006 03:45 AM                        Well, status report so far. Followed your recommendation, Lyle, and emailed her and she was nice and forwarded me to the proper place. Following her recommendation I sent an email to DTS's main customer service email, stating how many DTS houses I had, how many posters I'd need, and that I'd need plaques, trailers and all, the whole smash. Gave them adress, and contact info, both personal cell AND the office line. So far nothing. No email, no calls, no materials. As far as the trailer CDs, nothing on them either since I left our info on their messaging service. Now on to Dolby, I've called 3 times, and been forwarded to their promotional materials person's voicemail. Never got ahold of her personally. Left messages stating what I needed and the number of houses with Dolby processors, and my contact info. There again, nothing, no call back or anything. I am still waiting, though I will still mail in the Dolby form in addition to the calls. Worse case, I end up with too many dobly trailers, is that even possible? Both Dolby and DTS don't really seem to want to advertise their brands in a theatre looking to prominently display them. You'd think they'd want to sign us up more than a crack dealer wants to sign up the neighborhood kids. Thanks for the promt customer service Dolby and DTS. [ 08-20-2006, 12:27 AM: Message edited by: Charles Greenlee ]  |  IP: Logged Dustin Mitchell Phenomenal Film Handler Posts: 1865 From: Mondovi, WI, USA Registered: Mar 2000 posted 08-19-2006 04:09 AM                     Perhaps your chain has already requested their alloted amount of free material from Dolby and DTS and now you aren't being sent stuff because they're not authorized to bill you? Just a guess, I don't know how Regal handles this sort of thing.  |  IP: Logged Charles Greenlee Jedi Master Film Handler Posts: 801 From: Savannah, Ga, U.S. Registered: Jun 2006 posted 08-19-2006 12:40 PM                        Sad thing is, me neither. Not yet at least, I'm still learning the "How things are done here" part. Being and ex-Carmike employee and changing over to Regal takes some getting used to.  |  IP: Logged Daniel Schulz Master Film Handler Posts: 387 From: Los Angeles, CA USA Registered: Sep 2003 posted 08-22-2006 11:25 AM                        Hi Charles, Please give me a call at DTS @ 818-706-3525. Thanks, Dan  |  IP: Logged Charles Greenlee Jedi Master Film Handler Posts: 801 From: Savannah, Ga, U.S. Registered: Jun 2006 posted 08-22-2006 05:49 PM                        Update: To Daniel, thanks for the help. To the rest, got our posters and plaques and window clings and trailers, everything except the weekly trailer discs, yesterday. DTS came through there. Haven't heard back from them about the trailer discs. However, as I was logging in to post this update, I read Daneil's email and called him. I let him know that we've received out promo items, but not heard anything back on the discs. He was able to put us in for those. As far as Dobly goes, nothing yet.  |  IP: Logged John McConnel Expert Film Handler Posts: 118 From: Okmulgee, OK USA Registered: Nov 2003 posted 08-22-2006 07:20 PM                        As for Dolby, they provide materials promptly to us.  |  IP: Logged Charles Greenlee Jedi Master Film Handler Posts: 801 From: Savannah, Ga, U.S. Registered: Jun 2006 posted 08-23-2006 12:36 AM                        How are you contacting them about the materials? Email? Phone? Mail?  |  IP: Logged Ron Curran Jedi Master Film Handler Posts: 504 From: Springwood NSW Australia Registered: Feb 2006 posted 09-09-2006 12:40 AM                        We are running a print of Ten Canoes - 5 spools, Scope, SRD. The print is fine, image and sound excellent. Except that digital does not work on spool 2. Why? We switch to analog for that spool, adjust the level and reverse the procedure for 3-5.  |  IP: Logged Nick Scott Expert Film Handler Posts: 133 From: nsw austrailia Registered: Nov 2004 posted 09-09-2006 01:38 AM                        We are running a 14week old print of ten canoes and our error ratings are 1-3. Where did the print come from ron?  |  IP: Logged Ron Curran Jedi Master Film Handler Posts: 504 From: Springwood NSW Australia Registered: Feb 2006 posted 09-09-2006 02:08 AM                        Not sure, Nick. One courier picked it upfrom another cinema and gave it to our courier. As I said, the image is perfect all through. Error rates are on the high side at 6 for spools 1, 3, 4 and 5 but F on 2. Trailers on the head have been showing 2 or 3. Murphy's Law operates - The Lake House is running DTS and the Dolby error rate is 3 throughout (we can run either).  |  IP: Logged Charles Greenlee Jedi Master Film Handler Posts: 801 From: Savannah, Ga, U.S. Registered: Jun 2006 posted 09-09-2006 11:09 PM                        Still have heard nothing from Dolby. And still haven't received our trailer discs. However the poromo materials, and trailers, are working. People already have commented on the "improvement" we did to our sound. I'm thinking, what improvment? You mean the fact that we advertise our sound now? but I just thank them, and let them live thinking we upgraded our sound. BTW, I just recently learned how to calibrate the DTS timecode readers. Or really, I'm just adjusting the LED power level, to produce a 4v signal. Did make a difference on one of our screend, that'd ocassionally lose timecode, but not long enough for the DTS to switch out.  |  IP: Logged Scott Jentsch Phenomenal Film Handler Posts: 1061 From: New Berlin, WI, USA Registered: Apr 2003 posted 09-11-2006 11:07 AM                        Charles, Your experience is exactly why I don't understand why theaters don't run the digital sound trailers and post the signs by the theater entrances. By running the trailer, you're drawing attention to the fact that you have something that makes the customer's experience better. You've invested thousands of dollars into the equipment, why not spend the 15 minutes it takes to mount a sign on the wall, and the few minutes it takes to add the trailer to the film? When I go to a movie, I want to see the digital sound trailer, and if it's a THX screen, I want to hear the deep note, dammit! It's all part of the fun of going to the movies, and it shows that the theater is putting in some effort as well. It's too bad you're not getting the support you should from the companies involved.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 09-11-2006 11:41 AM                        I've had this problem with both companies. However, in both cases, it seems to be mainly a matter of getting the right person on the right day. Once I reached those people, the materials appeared quickly. DTS trailer disks were hard to get, because there was a time when DTS and Technicolor both appeared to think the other was supposed to put new shipments into the database. They got that worked out, and we've received the disks reliably ever since. The plaques weren't a problem, either, and they do draw attention.  |  IP: Logged Charles Greenlee Jedi Master Film Handler Posts: 801 From: Savannah, Ga, U.S. Registered: Jun 2006 posted 09-12-2006 02:50 AM                        I notice them, and even though it's gotten lately, like the one ameteur trailer said, "THX. We'll certify anything!" I'd still like to hear the deep note, on those that have been certified. Of course, I'm not like Joe Customer. But I see it like this, if I notice something, there are others that do as well. Not to mention that seeing the plaques, posters, and trailer has a subconscious effect, even if the person doen't really notice.  |  IP: Logged

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