my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Film Handlers' Forum   » broken dts discs from technicolor (Page 3)

This topic comprises 3 pages: 1  2  3

Author Topic: broken dts discs from technicolor Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 12-27-2008 12:39 PM                        quote: Jonathan Althaus I don't see any difference b/w cans or boxes, all of the cases seem to be busted. The old metal cases were much easier to balance. You had half of the weight in each hand. You could toss them off the roof of your building without hurting anything. Can't do that with a fox Box. In the past year, I've had two handles pull loose on the way downstairs. The boxes didn't do so well on landing.  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 12-27-2008 02:11 PM                     Yea, try lugging up a 70 lb, 8 reel Fox Box up 3 flight of stairs...I have to carry that one in front of me using both hands instead on the side..and the Fox Box aint too friendly with those plastic reels either...and finding the DTS carrier all smashed up under the reels..with both discs broken...  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 12-27-2008 02:29 PM                        Yeah the top handle on a Fox box is pretty much useless. To save the old back muscles, I set the box on the rewind bench, slide it to the back as far as possible, fold down the front flap and use some tape to keep it down, and work the print out of the box. If we only have one film that week, the box stays there the whole time or else I can move it if necessary and put it back up there to reload. That way I'm not having to set the full box onto the floor, or pick it up off the floor to carry it out.  |  IP: Logged Tom Doyle Expert Film Handler Posts: 176 From: Bristol, CT, USA Registered: Nov 2002 posted 12-29-2008 01:10 AM                     I took this picture a while back. This DTS case was included with a film that had only been out a few months: I forget, but it was probably only used by one theater, two at the most. At some point, the DTS case was put flat in the bottom of the can, under the reels. Needless to say, the disks were ruined. I'm sure it would help a lot if DTS used better packing cases for the disks, but ultimately, I think it's dependent on whether or not the previous handler (or depot employee) takes good care of the disks. Unfortunately, I don't see that a lot of projectionists even take good care of the prints.  |  IP: Logged Mike B. Smith Film Handler Posts: 82 From: Universal City Registered: Nov 2004 posted 01-01-2009 12:45 AM                     Sorry for jumping in so late on this topic, first let me make it very clear DTS does care we do listen and although not always obvious we do our best in solving issues. I’m not with disc operations at DTS and do not have current information on reported problems but will speak with them on Monday. I have no easy answer here, discs can get damaged. Why do they get damaged? Many causes and possibility’s such as improper shipping/packing, carelessness, and purpose intent. We get occasional calls that discs have been damaged in shipment but what I’m reading here it seems to be a regular occurrence. If it is coming this way from a depot it can be corrected. Unfortunately once it goes to a Theater and passes through careless hands there is not much we can do, except recommend if damaged discs are recieved call the distributor, if this is an on going occurrence please let us know. quote: Frank Angel ....because they claim any DTS disc problems are not their fault. The discs are owned by the studios and it's the studios' responsibility to get them to the theatres. Same with missing discs. DTS has always claimed, "Not our problem." Just like it's not Dolby's problem if some lab somewhere doesn't record the Dolby digital track properly. True Frank, the discs created for a feature are owned by the studio not DTS, we do not distribute feature discs directly to Theaters, only in special situations and always with the studios permission. When contacting DTS no matter what you are calling about it is not our procedure to tell you “Not our Problem”. Even though we don’t own the feature discs it is in our best interest that when needed we will do our best to help you get them. Normally when calling for replacement discs we provide you with the distributors contact information which will get the discs to you much faster. If you are continuing to receive broken discs or have issues calling the distributor please let us know so that we can take steps to correct it. I hope this information has helped, Happy New Year!  |  IP: Logged Jeremiah Teague Film Handler Posts: 17 From: Fort Collins, CO Registered: Dec 2008 posted 01-02-2009 04:38 AM                     I never even had the thought that DTS would be responsible. I've always assumed that it was DHL or Technicolor. I'm leaning towards Tech because the discs are always crammed between reels in a tight can or are below all the reels.  |  IP: Logged Frank Angel Film God Posts: 5305 From: Brooklyn NY USA Registered: Dec 1999 posted 01-06-2009 07:55 AM                        Mike, good hearing from you. I didn't mean to say that DTS ever had a "Not our problem" attitude and never did I get even a hit of such an attitude when talking to DTS personnel. DTS has always been exceptionally helpful in any contact I've had with them. We've even had a DTS rep here on this forum who was always ready to offer help whenever there were technical questions. What I meant was, that it's not DTS's problem or responibility to provide the physical discs. Just like it's not Dolby's responsibility to supply prints with their soundtrack properly recorded. DTS is a system and hardware manufacturer. It doesn't manufacture the discs just like Dolby doesn't manufacture the film its soundtrack is recorded on. It's not Dolby's problem if a reel with its SRD soundtrack is missing from a print case. It's Techicolor's or the studio's problem. Same with DTS and the discs. We have discussed at length here the fact that the studios have irrationally resisted a simple and cost-effective solution -- making it possible for authorized theatres to download soundtracks and burn replacement discs when the print is either missing a disc or contains a broken disc. They refuse to initiate such a simply solution and this bit of spectacular stupidity on the part of the studios isn't DTS's fault either. Setting up a secure network download site to circumvent this problem would have it solved in the blink of an eye. "The trouble with trouble-shooting is that sometimes trouble shoots back."  |  IP: Logged

All times are Central (GMT -6:00)

This topic comprises 3 pages: 1  2  3

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.