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This topic comprises 2 pages: 1 2
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Author
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Topic: Alamo Drafthouse Denver did it again - wrong AR
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Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
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posted 10-12-2018 08:04 PM
I think we never played a movie in the wrong format as long as I can think back. Some systems make it easier than others (and with systems, I mean equipment, GUIs, and your own preference/style of building shows/using blocks/macros. The only issue I remember is that we once started to play a movie in french instead of the dubbed german version, which was corrected within the first minute (stop playlist, load correct cpl directly, hit play).
That said, I guess few people would actually notice a scope/flat mistake - with digital, and properly set up formats, there is digital masking, so you don't see any image projected over the masking. Our audience sees letterboxed scope trailers during preshow, so would probably be used to it and not overly irritated.
With some movies, it would certainly be more obvious than with others. If the staff on site is not able to correct it on their own, they should at least be able to call someone. If it would happen on our site, I would receive a phone call immediately, and would correct the problem, if obvious, within a few seconds from my smartphone/teamviewer.
I have never seen a DCP/CPL with the wrong format indicated.
Shit happens, but I would feel seriously embarrassed as a manager on duty, but incapable of correcting a presentation issue.
- Carsten
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Mark Louis
Film Handler
Posts: 21
From: Austin, TX USA
Registered: Oct 2018
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posted 10-16-2018 03:42 PM
Hi everyone. Sorry I didn't reply sooner as I had to re-register for some reason. It's been a long long time since I've posted anything on Film-Tech so like the old projectionist that I am, I may have faded away. Getting back to the original complaint about Alamo Littleton, CO, I've discovered that there was a cue malfunction followed by manager error. Management claims that they issued passes and Food vouchers, but I'm still attempting to confirm this and to who.
Here at Alamo, we take presentation very seriously and I personally investigate all complaints that I'm made aware of. In addition, we have true projectionists at every venue who are not only trained but must be re-certified every year to ensure they are fully capable of operating and maintaining their equipment. Unfortunately, projectionists are present for most but not all shifts and our training and certification program for managers has not been fully implemented.
I will double my efforts to implement more fully this much needed program and in the meantime, search for ways to make a projectionist available, on call, so that in these situations a manager can verify correct procedure.
For me, it all comes down to the importance of Showmanship which I stress to projectionists, and all levels of management on a regular basis. If you're curious about what showmanship means to me, feel free to read this recent article where I explain further. http://www.digitalcinemareport.com/article/devotion-showmanship#.W8ZFwHtKhEY
Thanks Terry for bringing this to my attention and to everyone who provided input on this thread. Anyone that would like to contact me directly with questions or comments, please do so at mark.louis@drafthouse.com or find me at Show East.
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