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Author Topic: Doremi not rebuilding Raid Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 02-09-2014 01:09 PM                     quote: Steve Moore unfortunately the installer has changed the su password from the normal one and wants to charge a fortune to change it back. It's YOUR company's server, right? You guys BOUGHT and OWN the server, NOT your installer, right? It's not your fault they changed it. You shouldn't be the one being raped financially just to get it changed back. DEMAND they give it to you or travel on THEIR DIME to change it for you. We went through this with some takeovers recently. Anyone who alters passwords is welcome to do so but MUST give it up or put it back themselves once they are no longer in the mix. Total bullshit. You really should post whoever these installers are so other people can be warned to stay away from them.  |  IP: Logged Steve Moore Expert Film Handler Posts: 211 From: Leeds, West Yorks, UK Registered: Apr 2008 posted 02-09-2014 01:24 PM                     Erm, yes I should, and before I dis them completely, i am going to try one last plead to swap it back/ give it to me/ remotely dial in. as im wasting plenty of time; thank goodness I installed my own machine myself so non of this shite. The annoying thing is yes; this is our kit, which we bought and these machines were never on a contract with the installer, however they set it up (and never told us) with their "normal" password ready for if/when we took on a contract with them. Im not asking for an answer here, however I had been doing some reading on over righting a linux SU password, though don't want to try it on a server that probably isn;t set up like a regular machine. Just out of interest (and just looking for a yes/no answer here) has anyone ever managed to reset an unknown password on these things. Stress again, I dont want an answer posting on here!  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 02-09-2014 01:59 PM                     Linux is basically very secure. I don't know of any way to recover or change the su password without already having it; it's saved as a hash - not anywhere in the system as the actual password. A few attacks are possible but they won't be fast. You would have to boot to a live linux cd/dvd and do it from there, that would not disturb the server integrity (as far as I know!). I'm with Brad, just get the new password and then change it back to normal: since the system should be isolated from the public internet this would be safe - and future techs won't have to face the same problem. Since you own the equipment, you can demand this... and there are legal options should they refuse, like suing for the lost revenue while you restore the system and while it's down but recoverable with the password. Otherwise you need to go back to the "as new" state: there are a few ways to do this but ask Doremi about it if you have to. All your data on the flash drive will be lost but you can back up most of it as admin user, maybe all of it.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-09-2014 04:01 PM                     I'm a little torn on the matter. Yes, Brad is right, the server is yours and you should be able to use it. At the same time your previous service company should not spend their own money to attend site because you wanted to change service company. And probably the password they use is the same for all their customers and they don't want anybody to know. Doremi passwords are kind of public, even the root one can be found on the manuals. I wouldn't blame the previous company for choosing a new one. What I believe they should suggest is for you to setup a laptop connected to the Doremi and the internet, they dial in and change the password for you. But I feel I wouldn't blame the company to be honest. Years ago I was looking after a network. I had setup some passwords on some equipment (you don't really want to leave the default ADMIN password on a router, do you?). Years later they changed IT guy. When they realised they could not access the router, they replaced it. They couldn't really blame me for the password and they were ashamed of asking me to go back and sort it out!  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 02-09-2014 05:27 PM                     Marco, it depends on the exact scenario. If the guys installed the equipment without any sort of service contract with them, then they are absolutely in the wrong for changing the default passwords and not be willing to give it to them or change it back for them (regardless of how many other clients use their private passwords). That jives with what Steve wrote above. Now regardless, at this point he doesn't have access to his own equipment. If he went so far as to give them a TeamViewer login or something, then they really have absolutely no excuse not to take 10 minutes and correct their screwup. He shouldn't have to go to that much trouble though, as again they were never on contract in the first place. This screams to me nothing more than that company trying to force them to use their services...which is just wrong, wrong, wrong. Now let's say they HAD a contract with them for service and he pulled the plug without warning. At that point he would be at fault, not the service company for cutting off their access and the service company should be paid to come out and restore default passwords. (Alternatively a TeamViewer login should be acceptable for them to remote in and put them back, provided they didn't skip out on their contract or bills.) That didn't happen though.  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 02-10-2014 01:22 PM                     I suspect I know where Steve's company got their equipment. And this scenario is very common indeed. More than once on Doremi I've ended up changing the bootflash to get round this. The company in question absolutely will not reveal the password, I can understand why not. But I cannot understand, like Brad, why anyone thinks they have any right whatsoever to change the passwords on equipment not owned wholly by them. We don't change passwords on DcineX provided equipment, not on equipment we supply directly. It's not ours to do that with.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-10-2014 04:09 PM                     Brad, We are on the same frequency. Pete, If the company in question is not willing to reveal the password, that's horribly wrong!  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 02-11-2014 11:02 AM                     I believe there is a bootflash recovery USB drive image available from Doremi that reprograms the existing flash card to a default state.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-11-2014 05:38 PM                     Yes, it should be buried in the support website  |  IP: Logged Steve Moore Expert Film Handler Posts: 211 From: Leeds, West Yorks, UK Registered: Apr 2008 posted 02-13-2014 01:06 PM                     Well, on the positive side (and thank you everyone for your help) at least on the machine with the degraded RAID, the Admin password works (the only one on the site) and after fitting three new drives and re-ingesting, the server is back to a fully working state with a healthy raid - so that was something good to come out of yesterday - play lists made up and tested with half an hour to spare before the first show. As for the password, the plan is (at a time they are able to ) to remote into my laptop and hopefully reset the password. Brad was correct in stating that these machines, for us at least, were never on a maintenance plan (might have been in their previous homes); but that aside, when we can't even log in as admin we are not even able to re-calibrate the touch screens which as they are quite a lot out of alignment, which is a bit of a problem. Fingers crossed that that will be sorted out too fairly soon!  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 02-13-2014 03:07 PM                     Steve, see your pms  |  IP: Logged Steve Moore Expert Film Handler Posts: 211 From: Leeds, West Yorks, UK Registered: Apr 2008 posted 02-14-2014 11:50 AM                     Well more good news, the installer logged in today and did swap the passwords back to something we can now gain access with (at no charge); of course we have now changed them again ourselves.  |  IP: Logged Vegard Olsen Film Handler Posts: 8 From: Bergen, Hordaland, Norway Registered: Feb 2014 posted 02-16-2014 03:53 AM                    It was possible to create a new "root" user using the account manager in Control Panel and then log in as that user in terminal and change the root password. Doremi might have fixed this in later software versions though.  |  IP: Logged Gary Benn Film Handler Posts: 23 From: Leeds West Yorkshire Registered: Sep 2013 posted 02-16-2014 09:29 AM                     That's true, but you can only do it with an administrator or root login to start with.  |  IP: Logged

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