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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » NEC Service Pack 4.214 issues... (Page 3)

 
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Author Topic: NEC Service Pack 4.214 issues...
Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 12-30-2014 01:02 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
I dunno...I've seen GDCs miss Macro calls because they were busy opening up the port on the projector (same is true when connected to the JSD100). I wish the GDC didn't always keep the port open.

Still haven't found that listing of the problem.

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Marco Giustini
Film God

Posts: 2713
From: Reading, UK
Registered: Nov 2007


 - posted 12-30-2014 02:14 PM      Profile for Marco Giustini   Email Marco Giustini   Send New Private Message       Edit/Delete Post 
assuming we are on the same page - literally - it's on the main support page, under "Important notes", second entry, you can't miss it.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 12-30-2014 03:55 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Must be looking at a different page. I've tried both the secure site as well as the consumer site...still can't find it.

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Phil Ranucci
Expert Film Handler

Posts: 236
From: Carpinteria,CA, United States
Registered: May 2006


 - posted 01-01-2015 02:00 PM      Profile for Phil Ranucci   Email Phil Ranucci   Send New Private Message       Edit/Delete Post 
Besides the Strong FTP site, what site are you referencing?

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 01-01-2015 03:41 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
There are other sites that are direct to NEC but I believe one has to be a dealer to access them. And from what I can tell, the Americas are handled by a different site than other parts of the world. Marco and I have discovered we are going to different direct NEC sites. Hence, we were not seeing the same things.

The Strong site is going to be whatever Strong transfers from NEC and Strong gets to determine who has access to it. Last I checked (and it has been quite a while), Strong does not post the release notes with the service packs which is something that NEC does post on their support site(s).

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 03-14-2015 08:54 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Ta Da...NEC issued SP 4.216. "The Fix" is the grey pattern issue. So ask for it by name 4.216.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 08-11-2015 09:07 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
So NEC released 4.217 a few weeks ago that fixes a bug where the projector wouldn't boot up if the date was reset to 1/1/2000. I don't see anything else fixed/added in the update.

The odd thing is, NEC removed from download 4.215 and 4.216. This I find odd only in that NEC doesn't normally remove versions. One can still download all of the way back to 3.004 of the auto update versions (auto update started with 3.000) and 1.03 of the firmware of the discrete versions.

And while you may think they are just protecting you from dangerous versions, then why would they leave 4.214 that had the grey screen issue that 4.216 effectively fixed? I wonder what else is in the two service packs that got them banned! Either that or the refuse to boot up problem is so dreaded and pervasive that they wanted to ensure that it would go away without any new incidents. I have not experienced it, myself but I could see where that would ruin a day.

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Marco Giustini
Film God

Posts: 2713
From: Reading, UK
Registered: Nov 2007


 - posted 08-11-2015 11:06 AM      Profile for Marco Giustini   Email Marco Giustini   Send New Private Message       Edit/Delete Post 
As Freud used to say "sometimes a cigar is just a cigar" [Smile]

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Mark Gulbrandsen
Resident Trollmaster

Posts: 16657
From: Music City
Registered: Jun 99


 - posted 08-11-2015 11:33 AM      Profile for Mark Gulbrandsen   Email Mark Gulbrandsen   Send New Private Message       Edit/Delete Post 
The strange thing about 4.214 is that it only affected certain projectors, not all. Out of 335 NEC's I look after that were running with it I only had it happen on five and it only happened if the macro was changed by external automation. Yes, I did finally see the gray screen issue in person. I also never had issues with 4.215 and I skipped 4.216. I have about a third running on 4.217 and no issues so far.

Mark

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 08-11-2015 02:03 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Most of ours are on 4.216 and no problems with it. I'll move to 4.217 during the normal course of updates but I'm not jumping on it right away unless there is some sort of pending doom.

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