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Author Topic: Wrong movies in digital John Roddy Expert Film Handler Posts: 114 From: Spring, TX, United States Registered: Dec 2012 posted 02-20-2015 02:42 PM                        quote: Brad Miller John - what LMS and server are you using? Cinedigm TCC and GDC SX-2000AR. It happened in the house that just had its server swapped the day before, which is what confused everybody. Yet, despite the perfectly suspicious timing, there were no issues with it. Everything was set up correctly, the network was fine, and the LMS was communicating properly with it. It had already migrated a feature or two and set up most of the schedule when I left. The only reason it wasn't completely done was because some content was still being pushed to it. The change was made the next morning, but it did not push the updated schedule. The LMS showed everything fine, but the server kept the old showtimes. We tried deleting the schedule directly off the server for that day, but it didn't push an updated one. Every other day was fine though. And it's been running without issue ever since. Again, very bizarre.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-20-2015 05:22 PM                     Well the server swap was a key bit of information there. Not that it should have caused any particular issue. However, if it had built up shows for the previous server, the UUID would have been tied to that server and you would have needed to force a change to have it rebuild the shows for the new server. If you are talking about one or two shows, it is easy enough to use Schedule Viewer to "edit" the show time by moving ahead an hour and then back an hour and save...that will force a new show build...do that for each show. Another way to force new shows more globally is to change the credit offset in Title Mapping by a second (does it really need to be that accurate?)...when you save the title map, all of the shows with that title will be rebuilt from scratch with new UUIDs. However, having not seen what happened...I can say for sure what did happen. I'll say that I have done server swaps...even changing brands and the TCC didn't have issues kicking out the shows properly. Note, your version of TCC could also be a factor there too. I'm having real good success with the new one 3.4.7.0 since Patch 3 came out...fixed a memory leak. Before patch 3 you'd have memory problems.  |  IP: Logged Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 02-20-2015 05:35 PM                        Although I think a hardware or software issue is highly unlikely, I would be interested to hear more. It's easy to laugh this off and say someone is just covering their ass and shifting blame. But it wouldn't be the first time something like this actually did turn out to be a hardware or software issue. I still think the issue comes down to someone either manually starting the wrong play list, or mapping the wrong title (unlikely since it was the second week of SpongeBob).  |  IP: Logged Andrew Thomas Master Film Handler Posts: 273 From: Pearland, TX, USA Registered: Jun 2012 posted 02-24-2015 06:22 PM                     The biggest question mark I have is over their claim that they are splitting a screen between SpongeBob and Fifty Shades. I'm pretty sure that Paramount is still requiring you to play SpongeBob clean. I suppose they could be playing less than 14 movies, so they are splitting an extra screen in addition to the screens that are dedicated to SpongeBob and 50.  |  IP: Logged Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 02-24-2015 06:32 PM                        Andrew, I'm sure both movies were still getting a full slate of show times. But they were probably splitting in this particular auditorium to accommodate demand at a particular time of day. Most likely there is another auditorium which has the other part of the schedule for both movies. It is also possible this auditorium was used to offer additional show times above what would normally be possible with a single auditorium.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 02-24-2015 06:33 PM                        The problem happened at a morning showing on a Monday, so they probably are playing Spongebob as a matinee and 50 Shades in the evening and/or afternoon.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 02-24-2015 06:44 PM                     Actually the GDC TMS doesn't do a dang thing to run a show. All it does is send the SPL you made up to the servers and the servers get the content first from other servers, then from the TMS if it is not present on other servers. The play schedules are all stored on the individual servers and is done separately from sending the SPL's. So if you send it the wrong SPL for that play time it's going to automatically play what ever wrong content you programed it to play irregardless of what content is already selected for playback. I have second run sites that load ten shows on each GDC server so all they have to move around (mabie) are the previews, and that part happens very fast. Mark  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 02-24-2015 07:09 PM                     That's what I tell people here when I'm training them on this GDC-TMS unit..is that: All the TMS is like a big monitoring system that displays what is in the LMS, what content is in each PSD-3000 storage unit, and what the SX3000 IMB is doing to process the information to the projector. I tell them that I could build all content via the GUI in VNC instead of the TMS, then just refresh content lists so the SPL's can be built in the scheduler using the TMS. I also tell them that I can even local ingest into the SX3000 and build right there at each individual projector using the laptop with VNC running. Definitely sounds like a poor manager who is not on top of his operation, not getting involved with his operation (we got one of them here also), and isn't willing to accept the blame for his shortcomings as a manager should be. Manager believes in playing the "blame game."  |  IP: Logged Scott Christopher Film Handler Posts: 69 From: Adelaide, South Australia Registered: Apr 2001 posted 02-24-2015 10:26 PM                     I had a similar incident here late 2014. The Doremi in cinema 1 refused to play the scheduled playlist and play whatever it wanted. I manually loaded the playlist and got the correct show running. I then checked the schedule thinking I had made a mistake(I schedule using the Doremi)... It was all correct. The following session, the same outcome. It did start automatically at the scheduled time but it was the wrong film! Manual override again!!! Once the 2nd session was complete I rebooted the machine. There hasn't been a problem since!  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 02-25-2015 03:32 PM                     For all we know, this might have happened due to a freak incident caused by a software bug... or somebody just screwed up... Calling it a "chip problem" might sound stupid for the informed crowds around here, but the general public who's barely sufficiently competent to turn on their TV and post their latest ramblings on Twitter and Facebook on their smartphone wouldn't care anyway. But at least those little buggers didn't have to live with a trauma the rest of their lives... As you might know, a few minutes of 50 Shades of Grey will melt the mind of anybody below 18 years of age...  |  IP: Logged Jim Cassedy Phenomenal Film Handler Posts: 1661 From: San Francisco, CA Registered: Dec 2006 posted 02-25-2015 03:49 PM                     quote: Justin Hamaker I'm sure both movies were still getting a full slate of show times. But they were probably splitting in this particular auditorium to accommodate demand at a particular time of day. I've got a situation at one of the theaters I look after where not all of the auditoriums are handicapped accessible. Movies are constantly shifted around to avoid any ADA compliance complaints.  |  IP: Logged

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