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Author Topic: GDC support policy Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 04-16-2015 05:40 AM                     Yup...if it is in warranty (and that is 3-years for Dolby too)...and yes, they send it out overnight. I've had exactly one server that needed it because a power supply died and turned the inside of the server into what looked like a road flare had gone off. All of our other servers from Dolby...still going. In terms of reliability, the Dolby DSS line is really second to none.  |  IP: Logged Jay Glaus Expert Film Handler Posts: 123 From: Pittsburgh, PA USA Registered: Dec 2010 posted 04-27-2015 02:20 AM                        A week ago I heard someone refer to a server as a wearable part when comparing it to the projector. I realize hard drives wear out and need replaced, but for the cost of some of these things, the physical server should not be a wearable part! I mean we're not talking about an intermittent sprocket or tension band here.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 04-27-2015 06:27 AM                     The server has a fair number of electromechanical parts...all, by definition, wearable. Since they all move air they all move dirt too. As dirt accumulates, temperatures rise and damage eventually happens to the components within. The lead-free solders also don't hold up as well as the leaded ones and can cause issues. I don't think there is any hard and fast rules for the server lifetimes. It is more for the hard drives, fans and batteries that have more of a life-cycle to them. That said, the mediablocks do tend to run hot so they are going through thermal cycles that likely age them a bit.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 04-27-2015 11:25 AM                     The less thermal cycles any electronic part goes through the better. Leave it on and forget about it. Wide thermal cycling is the number 1 killer of electronic components. Media blocks have devices that run at 60 deg. C. or above!! Mark  |  IP: Logged

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