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Author Topic: GDC SA2000 not playing DCPs, running very 'choppy' Ian Freer Expert Film Handler Posts: 135 From: Wellington, New Zealand Registered: Oct 2003 posted 01-03-2016 12:06 AM                     quote: Steve Guttag Can one do a live-play on a 3000? Steve, yes you can Live-Play with an SX-3000. You of course need a CRU RAX unit (or a Move-Dock connected via eSata)... I have not installed any Enterprise Plus units yet to know if you can Live-Play from the built-in CRU slot, but I find my customers feel the same as yours, they all want more storage, so I'm looking to upgrade some from the PSD to the Enterprise or Enterprise Plus over time... My largest Enterprise units are currently running with 5x 2TB drives for approx ~7.5 TB storage, but now GDC is supporting 4TB drives so a ~15TB RAID is an option.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 01-03-2016 11:08 AM                     The very latest SX-3000 firmware upgrade (Build 383) now allows eSATA ingest and live play with the latest version of the move dock 3S. Up until now that version would not work because the eSATA ports on the SX-3000 were not port multiplier aware. The firmware upgrade corrects that issue. You had to have an older move dock 2, or the more expensive RTX version dock to ingest via esata. Those older CRU units have completely different chipsets in them than the 3S does. The Movedock 2s has been gone for over two years now... I discovered this issue when I installed a new SX-3000 at the Roxy Theater and the 3S couldn't be detected by the server. We worked with CRU and GDC to rectify this. GDC Tech support was not aware nor had a Move pocket 3s been tested by either CRU or GDC. It's always fun to be the first! Took a while for the fix but it's not an issue any more. Note that this is apparently an issue that also exists with the IMS type servers as well. But what issues don't those have.... Mark  |  IP: Logged Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 01-04-2016 07:50 AM                        quote: Steve Guttag Here is the thing...did they REALLY fail at the same time or did one of them fail or effectively fail (internal errors that nobody noticed because it is a RAID 5) and when the other drive failed, the RAID crashed. Probably what you are saying, one drive failed, no one noticed, then the other one failed..... quote: Steve Guttag Out of curiosity, which brand drives were they and how old were they? Hitachi, 2012 - the ones that came with the server...  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 01-04-2016 08:01 AM                     Thanks.  |  IP: Logged Ethan Dutcher Film Handler Posts: 26 From: Maitland, FL, USA Registered: Jun 2014 posted 01-04-2016 09:30 AM                       So, the hard drive tests are telling me all the drives are going bad(everything is labeled old_age or pre_fail). Even the one I replaced in June which seems strange. Just want to make sure, creating a new RAID is going to take about as long as rebuilding, 6-8 hours, right? I want to ensure I have enough time to reingest and test everything afterward.  |  IP: Logged Ethan Dutcher Film Handler Posts: 26 From: Maitland, FL, USA Registered: Jun 2014 posted 01-04-2016 11:12 AM                       Also, the server natively supports drives over 1TB right? That wasn't a firmware/SMS upgrade? I'd like to put 2TB drives in there since they are fairly similarly priced and we could use the extra storage. Sorry for all the questions, I'd read the manual but all I can find are the user and install manuals which don't cover any of this.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 01-04-2016 01:34 PM                     Mike, Ethan..... It's still best to have the latest version firmware in your server. Just call GDC and ask them.... The only location that I work on that does that is a 2nd run theater in Ogden, they do have 4TB raids there. The rest of the locations pretty much know which screen to open a film on and when to move it to a smaller screen. Note that this move can even be scheduled on the TMS to automatically happen or the manager can do it remotely. Note too that GDC servers, even the IMB versions (not the SX-3000) can be powered up remotely WITHOUT the projector having to be on in order to move the content via the TMS. For the SX-3000 you just remotely power up the projector. Mark  |  IP: Logged Ethan Dutcher Film Handler Posts: 26 From: Maitland, FL, USA Registered: Jun 2014 posted 01-04-2016 02:00 PM                       Thanks Mark, I know it is best to have the most current firmware, but since we are out of warranty with GDC I am terrified of a firmware update bricking the server and GDC saying they won't help. With things currently mostly working I'm hoping to get through until the server is replaced in our planned expansion. We don't have a TMS(one screen currently) and tend to play 3-5 different DCPs a week here, the 1TB drives work most of the time but I have run into points where the server has gotten uncomfortably full. We also do a festival once a year and tend to fill up the server that week as well. I guess since we are planning to remove the server soon enough it probably isn't worth putting in the extra space since we are able to get by.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 01-04-2016 02:27 PM                     I never had that happen except at very old firmware versions and it won't brick the server anyway. The update does not load in until after it is finished ingesting it and it has been verified. If it doesn't load correctly you just do a cold boot and then start over again. If you are at some older version you would have to upgrade in stages according the the range the firmware allows, or just buy a new OS hard drive which should have the latest version on it. Not knowing what version you are at it might matter when it comes to playing back SMPTE DCP's. GDC is also selling extended warranties very reasonably these days and would likely do a one time update charge and do it remotely for you. Mark  |  IP: Logged Lance C. McFetridge Expert Film Handler Posts: 135 From: Penn Yan, New York Registered: Jul 99 posted 01-04-2016 03:33 PM                     Ethan: Be sure you understand how to interpret the SMART diagnostics under the admin. Steve is correct with looking at line 5 as well as line 196 and 197 of the report. What you are seeing may not indicate a failing drive. If you can access the admin portion of the GDC software, you can remove the drive in the raid if it indicates failure. Live play is a good solution but the GDC software looks to the raid first then live play. So remove any file you are live playing from the raid then mount the CRU. Lance  |  IP: Logged

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