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Author Topic: Problem to recognize Dolby Atmos in Dolby server Kris Verhanneman Expert Film Handler Posts: 182 From: Belgium Registered: Dec 2009 posted 03-01-2017 04:26 AM                     Hello, is the content encrypted? If so, could you try making some without keys? Do they just run the clip or are they running it as a show? We once had issues with a logo that was at the beginning of a feature. The logo had no atmos encoding. When we skipped that part the feature ran perfect in atmos.  |  IP: Logged Jordi Aguila Film Handler Posts: 29 From: Barcelona / Spain Registered: Feb 2017 posted 03-01-2017 10:23 AM                     We need to do this DCP Encrypted. About the DCP that you had problems because you have the first reel without Atmos it's possible I recommend to put an Atmos muted track to aboid any problem. They tryed with and without Show Play List (Only with our DCP to play and with a litle DCP with atmos before and without) and the issue happens. Today I've just recived new Atmos mix with tails before FFOA and after LFOA. I've created the DCPs again but cutting the tails via CPL, not cutting the mxf fisically, in this way, like the Dolby technician says, atmos with tails should work in Dolby Servers. In a few days I hope that I could try these DCPs in the theater if they work it means that the Dolby Technician says it's true.  |  IP: Logged Jordi Aguila Film Handler Posts: 29 From: Barcelona / Spain Registered: Feb 2017 posted 03-23-2017 05:58 AM                     Ok, we've the results of the test that we done with new DCP with tails on the audio files. All works perfectly in Dolby servers, atmos was detected with any issue. The Dolby technician have travelled to UK and asked about the issue in the Dolby headquarters and they said that Atmos MUST have tail at last at the begining of the first reel od the DCP to aboid any issue to be detected by the server and the CP 850. I hope that this information will be helpfully to all at time to masterize any DCP with Dolby Atmos content. Thank you to all for your replyes.  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 12-19-2018 04:33 AM                 It has been 635 days since the last post.  |  IP: Logged Rayjohn Tagayon Film Handler Posts: 25 From: Taytay, Rizal, Philippines Registered: Sep 2016 posted 12-19-2018 04:33 AM                     How do you cut the tail via the CPL? We're encountering the same problem with a Doremi Showvault that does not recognize the Atmos mix.  |  IP: Logged

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