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This topic comprises 2 pages: 1 2
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Author
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Topic: KDM Hell
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Jim Cassedy
Phenomenal Film Handler
Posts: 1661
From: San Francisco, CA
Registered: Dec 2006
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posted 05-10-2017 10:32 PM
quote: Carsten Kurz
Out of curiosity, how many different KDM senders does everyone deal with
My situation is almost the same as Leo's. 95% of what I'm involved with are
special press/preview or producer QC screenings, followed by both public and
private 'special event' screenings and film festivals.
As others have mentioned, tracking things down from obscure producers in far
away countries is often necessary when dealing with festival content.
But here in the USA, I, like a lot of others, seem to deal directly with Deluxe
Technicolor, most of the time, and I have always found them to be very helpful
24/7 whenever I've needed to track down a KDM issue.
They get a big ![[thumbsup]](graemlins/thumbsup.gif) from me.
... and very often, when I've had an issue, it hasn't really been their fault,
but that they were provided with bad information, or sometimes even NO
information from whoever booked the screening.
Sometimes I am running content several months before public release, or
stuff that's still in a 'rough cut' stage, so the drives are custom duplicated,
and often the titles don't appear in Deluxe-T's 'normal' system yet.
So it takes a bit of effort on their part to track down what I need.
Sometimes I don't get keys and/or content until the day of (and occasionally
just a few hours OR LESS) prior to one of these special screenings.
A couple of weeks ago, I was screening an upcoming film for its' producer
and some local media people. Deluxe-T issued me a kdm, but the director
was flying up from Los Angeles and bringing the DCP with him, so I wouldn't
have it in my booth till he arrived at the screening room.
Of course his flight was late, and he got to the screening room a little less
than an hour before the screening time. Deluxe/T-color had already sent me
a KDM, but it didn't match the drive the director brought.
In fact they sent me FOUR friggin' KDM's and none of them worked.
It turns out that the film I was showing was still 'a work in progress' and the
director brought the latest rough-cut version which which had only been "DCP'd"
the night before. But the new version was copied onto a drive that still had the
CPL info from one of the earlier versions on the label.
To make matters more tricky, whoever dubbed the DCP hadn't updated the
"version" field in the actual CPL. (So, like, I had two "FTR-3"s.). . and whatever
version it was wasn't appearing in Deluxe's system.
I had to fish out a couple of the UUID's from the content files, pass them along to
Deluxe & they miraculously managed to get me a working KDM with a few minutes
to spare before the scheduled show time.
Since I've had to deal with this type of thing on multiple occasions, I've become
rather adept at deciphering KDM troubles when they don't work. I actually enjoy the challenge. It's like solving a puzzle.
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