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This topic comprises 3 pages: 1  2  3 
 
Author Topic: Issues with Digital Projection in general
Marcel Birgelen
Film God

Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 08-18-2018 04:38 PM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
The whole KDM issue is really retarded to start with. By now, there should be infrastructure where playout servers /IMSes can automatically download the KDM for any given movie.

All it would require would be some publicly accessible licensing servers and a simple API and you would never to have load a KDM again, it would simply download itself...

Also, imagine if all studios and distributors would invest in meaningful licensing portals, where you could simply extend the license for a movie at the click of a button?

quote: Steve Guttag
Even things as simple as closed captions get overly complicated in DCinema. We've had Closed Captions in TV for decades but in DCinema they go out of their way to make it less reliable. Just this past week I've had to do updates to get things more reliable with it and even then on GDC, you might get the red "caption encoder not found" error though it will still work. We didn't used to get this error all of the time but now we do.
The way subtitling works in DCI, with one old, scewed up defacto standard and a newer, overly complicated standard that's not universally accepted is just retarded.

Instead of re-inventing the wheel, they should've simply looked at how it's done with Blu-Rays and called it a day.

F.y.i.: Blu-Ray uses simple transparent PNG images as overlay per subtitle stream, so there is never an issue with fonts that won't load because they're too large or contain "incompatible" stuff or rendering issues because the subtitling engine craps out after it didn't understand the XML or some glyph in the font.
Since a PNG is just an image, subtitles can also be in any language you want, they could even be in Klingon...

quote: Steve Guttag
DCinema equipment is towards the "cheap" end of their class of equipment. Look at the cost of an equivalent Rental/Staging projector in any of the brands and the DCinema street price is considerably less.
I'd say that across the whole board prices for projectors keep dropping. One advantage nowadays is that, with the amount of graphics performance that can be had for a few hundred dollars, you can do pretty amazing things with stacks of "cheap" projectors.

DCI is its own isolated island, but the only reason for this is the type of DRM it's using. We should try to homogenize the playing field, and the industry should choose a more widely accepted form of content protection, so cinema projection and playback technology could leave the island it is right now.

It might also be beneficial for the stability of those systems. There really isn't that much difference between a movie theater playing a preprogrammed show to a performing arts theater using pre-programmed video as part of their show or an attraction using video effects and projections. Yet we keep on using different projectors and different automation tools. Those islands of technology that don't mix with each other is a lost chance at improving technology on both sides.

quote: Steve Guttag
That said, I think it is horrible the amount of "reboot it" solutions. It isn't a solution, it is overcoming a problem. This stuff should be 24/7 capable but sooner or later, it is going to bite you.
It's like you're sometimes stuck between a rock and a hard place. It probably keeps you off the street, otherwise you could use the time you spend on menial bug remedies on so much other stuff... [Wink]

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Stephan Shelley
Jedi Master Film Handler

Posts: 854
From: castro valley, CA, usa
Registered: Nov 2014


 - posted 08-18-2018 04:39 PM      Profile for Stephan Shelley   Email Stephan Shelley   Send New Private Message       Edit/Delete Post 
On the KDMs, the length varies by studio policy and from feature to feature. Disney's policy is initial key 2 weeks and week to week after that. I have seen one week keys to start with from Disney. Others vary greatly. Sometimes 6 or 8 weeks to start with. Sometimes more like Disney.

Martin are you first run because most of the studios will not book a 1 week run. At least not in northern CA. Often you have to play 3 or 4 weeks to book a first run feature.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 08-18-2018 05:52 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
We are a calendar art house. Most of the films we play don't play anywhere else in Montgomery, so you could call us a first run. Sometimes, for whatever insane reason, the distributor will put a film in the AMC discount house before we show it. If we pick it up a month later and it is still in the first run window, they will treat it like first run (and charge accordingly).
Then there is the whole platforming thing that digital was supposed to get rid of.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 08-18-2018 09:12 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Our experience is that Sony always gives us 8 week keys, or sometimes 16 weeks, whether a movie is brand new or weeks old.

On one- or two-week bookings, Disney always gives us keys for the full run of the movie, but theirs usually open two days before the opening date, which is nice. For three-week/four week runs, they will send the first two-weeks key first, then the other weeks one at a time.

The rest of the studios, as far as I can remember, give us keys for the length of our run.

I agree it's ridiculous how complicated it is.

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Justin Hamaker
Film God

Posts: 2253
From: Lakeport, CA USA
Registered: Jan 2004


 - posted 08-18-2018 09:34 PM      Profile for Justin Hamaker   Author's Homepage   Email Justin Hamaker   Send New Private Message       Edit/Delete Post 
My theatre has been 100% digital for just about 7 years. In that time I have had a few issues such as failed RAID drives, failed media blocks, and some others. But the issues have all been relatively easy to resolve. Over the 7 year period I don't think we have lost any more shows than we would have with film.

Periodically I have to go through and check screen files and make small tweaks to the focus/zoom settings, but that's about all besides changing bulbs and air filters.

In terms of content we have had very few issues with content/key mismatches, delivery of keys, corrupted content, or anything else.

We have had very few issues related to automation, and most of the ones we have had were the result of show overlap (when you include trailers and preshow). One of the 'quirks' we had to learn was we need to have a gap of at least 2 minutes between shows or the automation will not kick in for the next show. This may be related to how the Hollywood Software TCC sends a unique SPL for each and every show.

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Victor Liorentas
Jedi Master Film Handler

Posts: 800
From: london ontario canada
Registered: May 2009


 - posted 08-18-2018 10:23 PM      Profile for Victor Liorentas   Email Victor Liorentas   Send New Private Message       Edit/Delete Post 
I had to ingest new keys for Book Club every 3 days!
[Roll Eyes]

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Paul Shuttleworth
Film Handler

Posts: 11
From: Stockport Cheshire UK
Registered: Sep 2015


 - posted 08-29-2018 01:58 PM      Profile for Paul Shuttleworth   Email Paul Shuttleworth   Send New Private Message       Edit/Delete Post 
I think the most irritating problem for me aside from frame rate differences and unusual variety of aspect ratios is the slowness of 'checking for licenses and contents' on the Dolby server.

Aside from that our Kinoton seems to work marvelously. [Smile]

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Mark Gulbrandsen
Resident Trollmaster

Posts: 16657
From: Music City
Registered: Jun 99


 - posted 08-30-2018 08:18 AM      Profile for Mark Gulbrandsen   Email Mark Gulbrandsen   Send New Private Message       Edit/Delete Post 
quote: Paul Shuttleworth
frame rate differences and unusual variety of aspect ratios is the slowness of 'checking for licenses and contents' on the Dolby server.

I always wondered why they did it that way too. GDC does that check right after it boots up, just before the log on screen appears. It scans content and licenses so there is no delay when playing content...

Mark

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Dennis Benjamin
Phenomenal Film Handler

Posts: 1445
From: Denton, MD
Registered: Feb 2002


 - posted 08-30-2018 09:46 AM      Profile for Dennis Benjamin   Author's Homepage   Email Dennis Benjamin   Send New Private Message       Edit/Delete Post 
I love film.

Just had to say that before I start.

(/Ramble on)

We have less and less shows go down with digital though. Yes, there are the physical problems: RAID drives getting old, dowsers failing, etc. But we had worse physical issues with film (brainwraps, roller wear, etc.). As with anything - Human error is the number one factor when it comes to problems.

Here is what I found: A film projection booth was only as good as the person running it. Being pro-active kept the physical issues from being a problem (inspecting rollers, checking oil levels, sound and picture checks). You were bound to have issues, it was a matter of staying out in front of them. I ran a theatre in Florida, had a former Union projectionist who was in charge of the booth, and only lost a single show in a 2 plus year period. (Shout out to Ronald Green of Broward County, Florida, one of the most professional guys I ever worked with)

With Digital it is the same. Have someone in charge, with the right knowledge, and it will keep the problems to a minimum. Yes, problems will occur. Stay ahead of the curve. Our theatres up North have their managers come in an hour earlier than normal on Fridays and run all the playlists well before show time. Once the playlists go into the feature, they stop it. They do this to check a whole bunch of things before a paying audience goes into the auditorium. That's what I call being pro-active.

As far as your question Monte: We have worked out all our issues currently, or until the next software update comes out! Which is, by the way, they way it is in the modern world with digital technology. RAID drives are going to fail, cards will need reseated, and all computers will sometimes need a reboot (just hopefully not on a Friday night at 7 p.m.). Other than that, the hardware people will try to sell you thier newest stuff and the software people will always have a new version for you to update to (eventually leading to trying sell you new hardware from thier buddies that make the hardware).

No doubt the digital transition was a great big money grab on a bunch of people's parts. But I think it overall was good for the industry as far as stability is concerned. While I LOVE FILM and I miss it, I have adapted to the change.

(/Ramble off)

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 09-02-2018 06:00 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
This:
quote:
*HOLIDAY ALERT* Christie Technical Support will be closed Monday September 3rd for a national holiday:
Please let us know how we can help to ensure any outstanding concerns are taken care of before the holiday.


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Jeff Fruchey
Film Handler

Posts: 10
From: Washington, MI USA
Registered: Dec 2017


 - posted 09-02-2018 11:04 PM      Profile for Jeff Fruchey   Email Jeff Fruchey   Send New Private Message       Edit/Delete Post 
My biggest headache has been with the hard drives we receive.

Screws rolling around in the case or not fasten completely and sticking up. Have had a few so damaged you would not dare slide it in your DX115.

 -

Others with so many stickers on the case it would not slide into the DX115 or misaligns with the pins.

Brings back memories of receiving a bad print from the film depot.

Guess this provides an argument for satellite delivery?

-Jeff

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Frank Cox
Film God

Posts: 2234
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 09-02-2018 11:09 PM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
I keep a screwdriver beside my server for the purpose of tightening those screws.

And I peel off those thick pads of stickers when the hard drive won't slide into the slot.

Last week's trailer drive fooled me, though. It went in fine but when I removed it the sticker disintegrated and rolled itself back around the little rollers on the top of the slot. It took a while to get that pulled back out again. First time that's ever happened.

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Buck Wilson
Jedi Master Film Handler

Posts: 894
From: St. Joseph MO, USA
Registered: Sep 2010


 - posted 09-03-2018 01:49 AM      Profile for Buck Wilson   Email Buck Wilson   Send New Private Message       Edit/Delete Post 
10 plex, digital in Aug 2012 with 7 new NECs and already had 3 handmedown Barco DP2000s

It's been kinda rough, and even more so lately. I'd say we have a pass-able(readmit) event roughly once a month or more just due to the flaky nature of IT... Artifacts/wrong colors/weird shaped image on screen, stopped or other issues with playback, wrong content playing, RAID issues, 3D issues, etc. "Reboot it" is all too often the "solution"(I agree with Steve... That's not a solution, it's a band-aid.)

We've had a handful of events taking down an auditorium for multiple shows to multiple days in the last year or so. Light engine failure, bulb/reflector explosion, "main board" or whatever in one of the NECs, drive issues, etc.

Our LMS just ate enough shit that they felt the need to completely replace it with a TMS which has been a nightmare of a process.

Lens file issues, convergence degradation, coolant issues, bad/missing content/KDMs, finicky macro problems... It's always something. You don't really ever know if a movie is going to play. I don't have much confidence in the stuff. It is annoying. I don't hate digital, it can put out a decent picture and is flexible as all get out as far as scheduling... it has it's benefits; but dear god, there is plenty of room for improvement. As someone else mentioned, seemed like there was almost always something you could do to get back on screen with film, and you could see and touch and hear the problems.

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Marcel Birgelen
Film God

Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 09-03-2018 08:13 AM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
quote: Buck Wilson
As someone else mentioned, seemed like there was almost always something you could do to get back on screen with film, and you could see and touch and hear the problems.
You could say that with digital, the problems also have become more digital... one or zero, it's all or nothing. [Wink]

Maybe the good thing about Digital not being perfect in the way it was advertised is that, is that many of us still have a job. [Wink]

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Harold Hallikainen
Jedi Master Film Handler

Posts: 906
From: Denver, CO, USA
Registered: Aug 2009


 - posted 09-03-2018 12:12 PM      Profile for Harold Hallikainen   Author's Homepage   Email Harold Hallikainen   Send New Private Message       Edit/Delete Post 
Marcel Birgelen wrote:

quote: Marcel Birgelen
The whole KDM issue is really retarded to start with. By now, there should be infrastructure where playout servers /IMSes can automatically download the KDM for any given movie.

All it would require would be some publicly accessible licensing servers and a simple API and you would never to have load a KDM again, it would simply download itself...

Also, imagine if all studios and distributors would invest in meaningful licensing portals, where you could simply extend the license for a movie at the click of a button?

There was a proposal (I think it was by Fox) for automated key delivery (actually automated key fetching) called. Theater Key Retreival (TKR). The server or TMS does an HTTP request with the URL built upon a URL included in the DCP and the IMB public key thumbprint.

I always thought this was great, but it does not seem to be going anywhere.

Harold

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