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Author Topic: barco IMCP database corruption Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-18-2018 02:25 AM                     Tom, never did hear back from the development team on the first incident. I can get you the ticket number as well as the more current one if you would like to follow up. The first one was over two months ago. Hence like a black hole it goes in but never comes back out.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-18-2018 11:49 AM                        My ticket is only a few days old, so I'm willing to give them a little longer before following up. But the anecdotal evidence on this thread at least raises the possibility that there are some significant bugs in 1.3.5.1, and therefore some guidance from Barco sooner rather than later would be welcome. My customer who is having problems is a very high profile establishment in Hollywood, and so I don't want to try a rollback if this risks causing problems as well as solving them.  |  IP: Logged Marin Zorica Jedi Master Film Handler Posts: 671 From: Biograd na Moru, Croatia Registered: May 2003 posted 11-18-2018 12:12 PM                     True! ICMP is very tricky for unknown reason.....i have some that newer reported any problems....and other that started strange from install (like one i described few days ago) and one installed year ago....some problems like not starting to play rtc time going off in few months etc.....  |  IP: Logged Marin Zorica Jedi Master Film Handler Posts: 671 From: Biograd na Moru, Croatia Registered: May 2003 posted 11-18-2018 05:08 PM                     Also i can confirm that upgrading to 1.3.5.1. losses raid data in commander, while in communicator it shows corectly.  |  IP: Logged Tom Bert Expert Film Handler Posts: 134 From: Belgium Registered: Apr 2010 posted 11-19-2018 04:48 AM                     quote: I can confirm that Leo's ticket has reached the development team, aka "the black hole" [Razz] the little green men in the big black hole have informed me that a fix is implemented in v1.3.5.2. To be released next week. quote: Stephan Shelley Tom, never did hear back from the development team on the first incident. I can get you the ticket number as well as the more current one if you would like to follow up. Can you send me that ticket nr; I'll inquire internally  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 11-19-2018 05:06 AM                     I guess it's worth waiting for the little green men to push out 1.3.5.2, but has anybody downgraded from 1.3.5.1 to e.g. 1.3.4.3 without issues?  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-19-2018 07:27 AM                        I didn't want to without advice from a Barco tech that there was no extra risk involved. My fear is that if 1.3.5.1 has caused any corruption to the back end database, another software version waking up and not seeing a valid database structure might just refuse to work at all. At present, my customer's installation appears to be working OK apart from the dashboard glitch. Tom - many thanks for following up.  |  IP: Logged Marin Zorica Jedi Master Film Handler Posts: 671 From: Biograd na Moru, Croatia Registered: May 2003 posted 11-21-2018 02:28 PM                     I also did leave two ticket with similar issues on Barco support. Anyway i do not think corruted raid has do anything with 1.3.5.1 version. I have one that wake up with error and always is something bad with raid....after check it says it is ok, but after next power on, same again.....it was same with old version (a year old, cannot remember number) and now after upgrade with latest. Waiting for operator to do backup of files as this is single screen, so we can do raid initialization.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-21-2018 08:13 PM                     Important to note that both my problems happened prior to upgrading to 1.3.5.1. Tom, I will send the numbers to you privately. It maybe that because the reinitialization of the RAID eliminated the problem the case was closed the first time.  |  IP: Logged Tom Bert Expert Film Handler Posts: 134 From: Belgium Registered: Apr 2010 posted 11-22-2018 12:43 AM                     quote: Stephan Shelley Tom, I will send the numbers to you privately. It maybe that because the reinitialization of the RAID eliminated the problem the case was closed the first time. feel free to send them via email: first-name dot last-name @barco.com  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 12-03-2018 05:56 PM                     ICMP 1.3.5.2 is out: ---- build: 20787 Changes: Improve Pause Positioning behavior for MPEG2 content. Improve handling of SMB share on Apple Device (macOS). Fix CPL status if the first clip of a show is corrupted (was seen as valid, now correctly marked as corrupted). Improve upscaling of PNG subtitles. Fix an error where the available storage size on the dashboard page was marked to 0.0. Improve the way a CPL is checked after ingest (in order to always display the most accurate status). ----  |  IP: Logged Marin Zorica Jedi Master Film Handler Posts: 671 From: Biograd na Moru, Croatia Registered: May 2003 posted 12-06-2018 03:23 PM                     Going to try it out for weekend in cinema where i had strange storage coruption issuee like Stephan from thread start.  |  IP: Logged

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