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Author Topic: ticket systems Michael Gonzalez Jedi Master Film Handler Posts: 790 From: Grand Island , NE USA Registered: Sep 2000 posted 08-29-2003 12:36 PM                     Is anyone familar with the Titan ticket and concession system? My company is considering switching from RDS. I am interested in anyones opinion who has experance using this program.  |  IP: Logged Kevin Wale Expert Film Handler Posts: 167 From: Guymon, OK USA Registered: Aug 2003 posted 08-29-2003 05:05 PM                     We use RTS. I can't think of a thing it doesn't do. I can't think of a report it won't give you. Even to the point of having a list of the movies in order that they start, thier screen number, and check boxes to note which movie has been threaded, and which ones have started. We do the same thing for the ticket tearers. Movie A is out but not clean while movie C is out and clean, etc. To my knowledge, the new Sensible Cinema is cool but you can't sell tickets to two movies at the same time. You have to finish one movie and then start the other. At least that was our experience with the demo this year. It's a complex thing so perhaps we missed something but RTS just plain ROCKS!  |  IP: Logged Kevin Wale Expert Film Handler Posts: 167 From: Guymon, OK USA Registered: Aug 2003 posted 08-29-2003 05:06 PM                     Sorry, double post. [ 08-30-2003, 09:51 PM: Message edited by: Kevin Wale ]  |  IP: Logged Frank Angel Film God Posts: 5305 From: Brooklyn NY USA Registered: Dec 1999 posted 08-30-2003 05:06 PM                        I am not familiar with RTS, so I can't say that it will not do what we need our system to do. But here is something to consider. Linda said the theatre is multifunctional and has live performances as well as cinema, as do we. The thing that we found most cinema programs lacked was the ability to sell reserved seats. Almost all of our live performances require reserved seating. Also, unlike cinema, a good deal of our operation revolves around subscription sales. That requires a very sophisticated database that the Marketing Dept uses to do brochure mailings, telemarketing, etc. It is essential for a live venue to be able to capture patrons' stats including buying history, contact data and seating preference. We are using Select's ProVenue software. It runs on a Windows NT server with the workstations running Win2000. We have had very little trouble with it and it has good support. The downside is that they require any hardware that you use (the server, the computers, the printers, etc.) to be verified as compatible with their system. I have always thought this was a rip off, but at least if a piece of equipment doesn't work, it's their problem. Linda also asked about connecting (to who?). And the answer is, in the case of our system, to a website and Tickets.com. It is a service they provide and allows your website to link to theirs so that tickets can be sold on line in a secure net environment. You probably can get this service from Moviefone.com, but from what we have seen, Moviefone is just for films -- it is not designed to sell reserved seats, whereas a system like Select is designed around live venues -- cinema can be accommodated as an ancillary function. I believe Select can also track concessions, but so far we have not yet incorporated that. Also, Select allows us to print a lot of information on large "legitimate" theatre security stock. That becomes very important where you have a very popular live performer -- you would be surprised how many times we have found people trying to forge tickets. We pay quite a lot for the security stock. I would imagine any program can be setup to print anything on any kind of ticket stock, but Select has this flexibility designed into the program. If you would like more information about the system, you could chat with our Box Office manager, John Vetter at 718-951-4600x40 -- he can discuss the workings of the system better than I and he give you all the pros and cons, rather than just the pros which the company might do. Frank  |  IP: Logged Blake Zaugg Film Handler Posts: 57 From: Lafayette, LA Registered: Sep 2002 posted 11-09-2003 01:27 AM                     Last year I started researching ticketing and concession POS solutions for our theatre. I finally settled on RTS, mostly due to the stellar reviews by users here on film-tech and bigscreenbiz. We installed the software in May and since then, my opinion is this: "RTS - is an affordable basic solution" If you are looking for something to simply sell, tickets and concession, it can't be beat for the price. Tech support is always friendly an able to help out and answer questions. We still have some issues that we want it to do, but updates are fairly frequent and free. One of the big selling perks for me was the employee scheduler, but it is a little cumbersome in the current version and doesn't link to sales. (the ability to instantly see staffing hours vs admissions or revenue would be nice). It was definitley a step up from what we had before though.  |  IP: Logged Rachel Craven Madam Moderator Posts: 2190 From: Pensacola, FL Registered: Dec 2000 posted 08-27-2004 08:36 AM                     Bumping for Josh.  |  IP: Logged Jason M Miller Master Film Handler Posts: 284 From: Kalamazoo, Michigan, USA Registered: Jul 2004 posted 08-28-2004 12:59 AM                     We use Titan, and except for the little bugs here and there, it is a good system, and for the most part very easy to use and traine new employees on.  |  IP: Logged Michael Von Ditter Film Handler Posts: 1 From: Gig Harbor, WA Registered: Aug 2004 posted 08-29-2004 05:59 PM                        For anyone interested, here is the web site for the Splyce software demo. The software will fit any venue from small to very large, including those with reserve seating. Unlike everyone else out there, we have written every piece of software we sell, which includes true real time Internet ticketing! Further, all pieces talk to each other. www.splyce.com/demodownload_demo1.htm [ 08-29-2004, 09:10 PM: Message edited by: Michael Von Ditter ]  |  IP: Logged R. Andrew Diercks Expert Film Handler Posts: 232 From: Marion, Iowa (In the middle of everywhere) Registered: May 2003 posted 08-30-2004 10:38 AM                     My company uses RTS and I cannot say enough about the stellar tech support we get. They have helped me through many issues, most of which I could have figured out if I gave it more time and looked through help, but they are never annoyed or short with their support. It has all the reports we need and they are apparently working on a Gift Certificate sales solution that will work for us since we sell them differently than most. Any company that would write software just for you is top notch in my book.  |  IP: Logged

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