Film-Tech Forum ARCHIVE: Asking a patron to depart…

my profile | my password | search | faq & rules | forum home

»	Film-Tech Forum ARCHIVE » Operations » Ground Level » Asking a patron to depart… (Page 2)

This topic comprises 2 pages: 1 2

Author

Topic: Asking a patron to depart…

Mike Olpin
Chop Chop!

Posts: 1852
From: Dallas, TX
Registered: Jan 2002

posted 02-25-2003 01:29 PM

Your being sarcastic, right Joe?

I guess what i'm trying to say is
- I spend money for an anual membership
- The turnaround is way to short
- The sound could be better
But this theatre still rocks.

| IP: Logged

Jesse Skeen
Phenomenal Film Handler

Posts: 1517
From: Sacramento, CA
Registered: Aug 2000

posted 02-25-2003 01:44 PM

Considering how many people tend to leave when the first sign that the movie might be over (even before the credits start rolling), I've always been delighted when I see people still sitting after the film's done running. I've never understood people who will sit for 30 minutes before the show starts watching slides and crap, but bolt for the exits when the end credits, which are part of the movie, are running.

| IP: Logged

Claude S. Ayakawa
Film God

Posts: 2738
From: Waipahu, Hawaii, USA
Registered: Aug 2002

posted 02-25-2003 01:52 PM

As I have mentioned in my "GODS AND GENERALS" review and the thread about the movie and safety here, all of our theatres, Consolidated (pacific), Signature & Wallace have been cleaning the auditorium the minuet patrons start leaving during the credits. Some of the theatre turn up the lights slightly and some do not. When the old Pearlridge Four was still in operation before Consolidated closed it and moved into the main Peralridge shopping mall, there used to be these very rude Filipino emigrant Filipino staff members who would turn on the main after hours house lights and start cleaning during the credits. The lights were so brights it made reading the credits very difficult. As soon as they were done, they would turn off the lights and the auditorium is illuminated now with their regular lighting during intermission. I have complained many times but the company never did anything. It was no big deal because the theatres was not very good and I rarely went there.

-Claude

| IP: Logged

Justin McLeod
Film Handler

Posts: 93
From: Oklahoma City, OK, USA
Registered: Jun 2002

posted 02-25-2003 08:16 PM

At my theater, we wait till the credits are over before we clean our theaters. Now if there is no one in the theater before the credits are over , we will turn on the work lights and clean away. We usually have a good amount of time between our shows when they end, but on the other hand , alot get out at the same time aswell. It also helps to have plenty of help when busy shows let out.

| IP: Logged

Robert E. Allen
Phenomenal Film Handler

Posts: 1078
From: Checotah, Oklahoma
Registered: Jul 2002

posted 02-25-2003 10:35 PM

Unless you're running a film that packs the auditorium every show what's the difference whether they leave or not? Isn't your film rental based on total gross and not how many people see the film at each showing? It's nice that you clean the auditorium after every showing (something we did not do in the old days because the show ran continually except for intermissions) so just begin your cleaning and politely ask the to move out of the way.

| IP: Logged

Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99

posted 02-26-2003 12:23 AM

No Mike, I am not being sarcastic. Inform the manager and even write to the corporate office via the internet. Keep doing so until you get a response. Madstone doesn't like to respond to customers directly so that's why I urge you to stand your ground and keep trying.

| IP: Logged

Ray Bernardi
Expert Film Handler

Posts: 120
From: Antrim, NH, USA
Registered: Feb 2003

posted 02-28-2003 05:27 PM

We don't ever enter the theatre until after the credits have run. Once they have, we bring up the bright lights. If people are still standing about chatting, we begin the clean-up and ask if they could talk in the lobby. I've never had anybody say no or get agitated when asked to move. It really hasn't been an issue. What's harder on me is when there's a discussion in the lobby that's still going on 30 minutes after the last show. It's cold in Nh and the discussion group is usually heading for different locations when they leave. Asking them to leave is like saying conversations over folks. My way of dealing with it is to dim the lobby lights to night level and then just stand by patiently. They get the message pretty quick. I just keep telling myself that they bring me the money!

| IP: Logged

Bob Maar
(Maar stands for Maartini)

Posts: 28608
From: New York City & Newport, RI
Registered: Feb 2001

posted 02-28-2003 07:29 PM

Ray,

Excellent

| IP: Logged

Justin West
Master Film Handler

Posts: 271
From: Peoria, IL, USA
Registered: Jul 2001

posted 02-28-2003 07:31 PM

I think that JP is right on target!

"It is rude to begin cleaning before the credits are done and the auditorium is cleared. Once the film is done and the house lights are turned up, staff may politely ask people to move their conversations to the lobby so the auditorium can be cleaned."

| IP: Logged

All times are Central (GMT -6:00)

This topic comprises 2 pages: 1 2

Printer-friendly view of this topic

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.