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This topic comprises 2 pages: 1 2
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Topic: How often do you call the police?
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R. Andrew Diercks
Expert Film Handler

Posts: 232
From: Marion, Iowa (In the middle of everywhere)
Registered: May 2003
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posted 07-21-2003 12:50 PM
Once when assistant manager my theatre was burglarized. I came downstairs as he was running out through the back door he broke into. I chased him and yelled for someone to call the police as loud as I could. He tried to fight but way too drunk to do so. Someone called, I just kept my distance and followed him. Cops came and cuffed him up, we got our money back. Later the DM scolded me for following him, worried about me being hurt. I guess I won't again.
Then, while managing we found a very heavy fanny pack in the theatre while cleaning, it was a loaded .40 pistol. He attended a children's show too, very glad a kid didn't pick it up. I called the cops to remove it. When the customer came back for it, I told him the police had it and he was pissed off. Squealed away.
Others have only been to threaten customers, maybe twice. Not too bad, 4 or 5 times in 9 years. Two of our managers have been mugged however and now get police escort to the bank.
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Jim Leko
Film Handler

Posts: 90
From: Redondo Beach, CA, USA
Registered: May 2002
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posted 09-10-2003 02:53 AM
We have had the police called a few times in the year and a half (almost) that I have been there. It's usually not necessary, as on weekends we have our own security in the theater, the mall has it's own security, and there is always a couple of police officers in the mall. It doesn't take long for them to get there.
The last time I can remember, we sold out are largest screen (T3 I think), and a guy was standing in the walkway on the side. We told him he had to find a seat. He said there were no good seats left, so he was just going to stand there. We told him we could give him a ticket to the next show, or give him a refund, but he couldn't stay where he was.
After our own security could not convince him standing there was not one of his options, we called the mall security on the radio. 1 minute later they arrived and had the same luck as our own security. This guy figured there was nothing the police could do (he knew his rights), so he said "go a head and call the police."
1 minute later, the police were in the theater, and pulled the guy out of the auditorium. They told him if did not leave the building (still getting a refund of course), he would be arrested (trespassing I believe). He decided to leave.
It's funny though how our security and the mall security can't do anything. What good are they if they still have to call the police? Usually one of our two security guys will be armed, and both will have handcuffs. They may only use force if they are attacked first.
We have had our share of fights break out in the theater, and the police are there fast. What REALLY sucks though, is if a customer gets mad at me (which happened a lot when I was a ticket taker/usher, and I had to check for ID, and/or stop theater hoppers) and hits me, I will get fired if I hit him back. Well, I have decided already, I will accept my termination if that day ever comes. In the mean time, I am just glad the police are on the scene as fast as they are.
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