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Author Topic: Teen's Parent Complains - What would you have done? Aaron Garman Phenomenal Film Handler Posts: 1470 From: Toledo, OH USA Registered: Mar 2003 posted 08-25-2003 12:42 AM                     I've worked as an usher for two years now. Over these two years, it seems that the situation with these "saints" seems to be getting worse and worse. I can remember my first summer was nowhere near as bad as this past year. I agree with the fact that many companies (unfortunately ours too) has no backbone when it comes to situations like this. A few of us floorstaffers were once discussing what to do when kids that kicked out of a theatre for bad behavior and if they should get refunds. Of course, all of us said they are not entitled to refunds. These "saints" come in, break the rules, and ruin everyone else's film going experience: why the @!#! do they get their money back? One of our assistants said it is our company policy to give them their money back. This makes no sense to me because these same kids come in week in and week out and do the same thing. Why keep rewarding them for bad behavior? I agree, we are NOT babysitters, but with corporate pinheads that have policies like this we are nothing more than babysitters on Friday nights. AJG  |  IP: Logged Phil Hill I love my cootie bug Posts: 7595 From: Hollywood, CA USA Registered: Mar 2000 posted 08-25-2003 12:48 AM                  quote: corporate pinheads Hahhaha... I just knew you watched Bill... >>> Phil  |  IP: Logged Aaron Garman Phenomenal Film Handler Posts: 1470 From: Toledo, OH USA Registered: Mar 2003 posted 08-25-2003 11:41 AM                     Yes, Bill is da man! AJG  |  IP: Logged Mark Hajducki Jedi Master Film Handler Posts: 500 From: Edinburgh, UK Registered: May 2003 posted 08-25-2003 08:05 PM                     and it is us who get into trouble when we open the fire doors with their heads when ejecting them.  |  IP: Logged Mike Perju Film Handler Posts: 90 From: Toronto, Canada Registered: Nov 2002 posted 08-25-2003 11:37 PM                     I say kick out the little pricks, not because they broke the rules to see an R-rated movie, but because they insulted the staff! Most chains will give them refunds, but if you're not a chain, go right ahead an do use their heads to open them ekit doors with!! when people should NOT be given is refunds are times like a while ago when someone complained there were little colorful specks on the screen. What it turned out to be was 3 16-year olds who were intoxicated and found it funny to lick gummy bears, then chuck them at the screen... and you know how sticky those bears tend to get! Unfortunately management followed company policy that they may "refuse admission by refunding the admission price".  |  IP: Logged Ron Yost Master Film Handler Posts: 344 From: Paso Robles, CA Registered: Aug 2003 posted 08-26-2003 03:33 AM                     I have no use for onery little pricks either, but is it not more than a little hypocritical to be harsh on them for using 'swear words' when most films they see (or want to see) are filled with such verbage and bad behaviour?? If a business doesn't want such activity, why promote (and celebrate) it in your product?? I'm speaking of the 'entertainment' industry in general, not individual theatres, which have little choice over what gets made into so-called entertainment. Big double-standard, IMHO. Ron Yost  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 08-27-2003 05:07 AM                        Option B wouldn't be an option at all over here, because the licence which a cinema needs to operate from its local council almost always states that no-one must be admitted to a film who is under the age indicated by its certificate. If you did admit a 13 year-old to an 18-certificate film, you'd be breaking a condition of your licence. If the incident were proven, the cinema could have its licence revoked, and in that case it would no longer be legally able to charge members of the public to see films. I've never heard of a cinema losing its licence for persistently letting people in under-age (though I have for other reasons), but I have heard of councils sending kids in to 'test' whether a cinema is complying or not. On this specific issue, I'd say ban him from the building until he is whatever age you need to be to see an 'R' film. Then, just as long as he pays up, you won't need to worry what he's trying to get into!  |  IP: Logged Martin Brooks Jedi Master Film Handler Posts: 900 From: Forest Hills, NY, USA Registered: May 2002 posted 08-27-2003 10:54 AM                        quote: I have no use for onery little pricks either, but is it not more than a little hypocritical to be harsh on them for using 'swear words' when most films they see (or want to see) are filled with such verbage and bad behaviour?? If a business doesn't want such activity, why promote (and celebrate) it in your product?? I'm speaking of the 'entertainment' industry in general, not individual theatres, which have little choice over what gets made into so-called entertainment. Big double-standard, IMHO. First of all, if a film has a substantial amount of vulgar language, it's going to be rated R and the little pricks, as you call them, aren't supposed to be in there in the first place. Second of all, behavior on film is not an excuse for behavior in life and never was. If they go to see a Western, do we then say it's a double standard when we arrest them for having a shoot-out on the street? Film, novels, as well as many other forms of entertainment are fantasies. It's not a double-standard to ask youth to understand the difference between those fantasies and real life. But there is one area where I think this is a problem and that is radio and some reality television. The language on radio has gotten ridiculous - we're at the point where "anything goes". And since this happens within the context of ordinary discussion or "documentary" footage, it makes it appear that this type of discourse is totally acceptable within any public forum.  |  IP: Logged Dave Williams Wet nipple scene Posts: 1836 From: Salt Lake City, UT, USA Registered: Jan 2000 posted 08-28-2003 03:38 PM                        I had an instance a couple of years ago when a group of 12-14 year olds, about six of them, tried the exact same thing. I eventually was tired of the routine, and called the sheriff's office. The officer that responded actually knew one of the kids, the ringleader himself. It turns out this kid was the son of his duty seargent. He explained to me that he could not site these kids because it could get him reassigned to more meanial traffic duty. So the kids were allowed to continue to behave like little dorks repeatedly day after day, according to this wimp. I instead offered to call Aaron Kennard, our county sheriff, and discuss the matter with him and get his view on the problem. He instead offered to talk to the little brats. After the conversation, I never saw them again. However, the officer did tell me that the kid was rather a rude prick and was not going to listen to reason. The officer told him that if he didn't vacate permanantly, that I was going to go to the county sherrif himself, and file a complaint against his dad. This seemed to get his attention. I hate little pricks. Dave  |  IP: Logged Travis Hubrig Expert Film Handler Posts: 175 From: Minot ND, USA Registered: May 2003 posted 08-29-2003 11:50 PM                     That is too bad that the manager didn't back up his assistant. In that situation the manager should be left on his own to deal with the kids. I have had problems with groups of teens before, and many times it is in PG-13 movies. One time I kicked out two rows of loud kids in a nearly sold out auditorium. They weren't the only group that was loud, but they got the majority of complaints. I kicked out somewhere around 15 kids. (it was still in the previews and I was pretty vocal about it in the auditorium) The others got quiet very quickly. I only had to deal with one parent after that night, and I didn't take much from her. She started about her little 'saint' and I told her that none of the other kids or parents felt wronged when their kids were kicked out and it was because they deserved it and knew that they deserved it. It probably could have been handled better... but once they gave me attitude, I wasn't going to let them walk all over me. It seems like kids are getting worse everyday...  |  IP: Logged

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