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Author Topic: Please get me tickets at this theatre. Jeremy Fuentes Mmmm, Dr. Pepper! Posts: 1168 From: Corpus Christi, TX United States Registered: Jan 2004 posted 04-14-2004 11:49 AM                     quote: And I will keep my simple ways and words. They serve me well and that is all that matters. Your words may serve you well, but you are not the only one who is reading them. I had no idea what you were talking about when I read your title to the BRAINKEEPER thread, and after I read it, I still didnt really understand it. But thats probably because Im not too bright.  |  IP: Logged Kamakshipalya Dhananjay Expert Film Handler Posts: 190 From: Bangalore, India Registered: Aug 2002 posted 04-15-2004 02:42 AM                     Let me remind here we are nowhere close to discovering the problem with that theatre.  |  IP: Logged Kyle McEachern Expert Film Handler Posts: 165 From: San Francisco, CA Registered: Feb 2004 posted 04-15-2004 03:16 AM                 And also note that the fact that this 'mystery' has yet to be solved does not seem to be bothering the members of this community at large. I think if it was a big deal for that theatre, they would have found a way to solve the problem. They don't seem to have cared enough about it to fix it for themselves, though, so there isn't much need to worry about it 12,000 miles away.  |  IP: Logged Mike Williams Master Film Handler Posts: 255 From: Knoxville, TN Registered: Feb 2002 posted 04-15-2004 05:20 AM                     quote: Let me remind here we are nowhere close to discovering the problem with that theatre. No, I think I came pretty close to solving it. It is most likely a POS system problem. If the theater does not care that they are not able to sell on Fandango, I certainly don't. Now, if it was a Regal theater, then it would be part of my job to care.  |  IP: Logged Eric Hooper Jedi Master Film Handler Posts: 532 From: Fort Worth, TX, USA Registered: May 2003 posted 04-15-2004 11:07 AM                     Ok, Mike, Earlier in the week, on Tuesday I believe, the showtimes for the Regal Hacienda Crossings in Dublin, CA were posted on Fandango. Out of curiousity, I clicked on the evening Kill Bill Vol. 2 shows and it advised they were sold out. I then clicked on a quite a few other movies showtimes and all of them were coming up as sold out. (Same exact problem KD was having). However, I just checked again, and now it's working and you can buy tickets for all the shows. Could it be that it was too early in the week to start selling tickets for the weekend? I.E. Regal wanted the showtimes advertised, but the powers that be hadn't confirmed or set up the on-line sales yet... If that's the case, perhaps Fandango can put another message besides 'sold out', such as 'check back tomorrow to purchase tickets' or something. A customer wanting to buy tickets for the Friday show gets a sold out message on Tuesday, and then moves on to buy at another theatre chain...  |  IP: Logged Ron Keillor Expert Film Handler Posts: 166 From: Vancouver, B.C. Canada Registered: Jul 2003 posted 04-15-2004 12:48 PM                     This sort of problem is not unique to that theatre. A local theatre that has the exclusive showing of BROKEN WINGS, an Israeli film, only offers HELL BOY information and sales on its Cinecharge line. There's no mention of the theatre's third offering either.  |  IP: Logged Kyle McEachern Expert Film Handler Posts: 165 From: San Francisco, CA Registered: Feb 2004 posted 04-15-2004 01:36 PM                 quote: If that's the case, perhaps Fandango can put another message besides 'sold out' Fandango doesn't know if the theatre has plans to add more tickets at a later time or not, and as such, wouldn't want to give a false impression if, say, the theatre decided not to sell any tickets online for that show. The only thing that Fandango knows is that there are zero tickets available for it to sell, and as such, sees that as being a Sold Out show, inasmuch as there are no tickets that it is capable of selling. The only logical message that they could really change it to would be 'Internet ticketing is sold out for this show, please call the Box Office with any further ticket inquiries for this show'.  |  IP: Logged Michael Gonzalez Jedi Master Film Handler Posts: 790 From: Grand Island , NE USA Registered: Sep 2000 posted 04-15-2004 06:16 PM                     This all started with the Walmart thread. Ever since then some people have been trying to one up each other as to who can come up with the dumbest topics. So they can get praise for coming up with the "coolest thread ever".  |  IP: Logged Kamakshipalya Dhananjay Expert Film Handler Posts: 190 From: Bangalore, India Registered: Aug 2002 posted 04-16-2004 05:11 AM                     Well, Fandango is not really bug free – at least, that is what this discussion has thrown up. Some more checks later, one might be tempted to think that the site is infested with bugs. But is it not required of Fandango to explicitly state that where they list the desired show as ‘sold-out’, a patron need not assume the show is physically sold out or that the patron cannot buy tickets elsewhere ? Even more surprising is, why even enliven that link for a show that is ‘sold-out’ ? They could disable any link to a ‘sold-out’ show. That way, when a customer clicks a link, he could come to expect that the show he clicked on is available. That is, given the absence of a different response than, “SORRY, THE SAID SHOW IS SOLD OUT’, why not block that show by means of de-linking it ?  |  IP: Logged Mike Williams Master Film Handler Posts: 255 From: Knoxville, TN Registered: Feb 2002 posted 04-16-2004 05:23 AM                     quote: Well, Fandango is not really bug free – at least, that is what this discussion has thrown up. Some more checks later, one might be tempted to think that the site is infested with bugs. I wouldn't go that far... I would be more willing to say the POS systems / networks are more at issue here. I will look into the issue at Hacienda showing SOLD OUT. There may have been a brief network issue at the time between Fandango and the site. It is also possible that the service that runs on the back office computer stopped running for some reason. Either way, it is something that we will have to look into.  |  IP: Logged Kamakshipalya Dhananjay Expert Film Handler Posts: 190 From: Bangalore, India Registered: Aug 2002 posted 04-16-2004 05:36 AM                     Well, I said 'one might be tempted to think...'. Should it be reported anywhere, say in the media, that Fandango has so many problems as we here agree on,I guess the lay public might be tempted to think that site is bug infested.  |  IP: Logged

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