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Author Topic: Refund Policy For Lost Sound? Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 07-16-2004 04:04 PM                     I have been using regular "brick" UPS backups, by ADC or whatever company that is. They are around $50-60 and are not the cheapest model, but aren't the high end either. There is one in each sound rack and a large one one per 2-3 platters. When you think about it, the sound / automation isn't really sucking any amount of power, and after a few seconds once the platter slows to a stop it won't be using any power to speak of either. By the way, those of you with cat702 penthouse readers be aware that your leds will never turn off if you are using a CP500 or CP650. You will have to install a seperate switch to use that reader and not burn the leds all night long. Does anyone know if the BACP equivalent derives it's power from the processor? It seemed like a bonus at first, but in reality it's a negative. Anyone have recommendations on 4 step dimmers with seperate control and load power circuits?  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 07-16-2004 04:43 PM                        The BACP reader is definitely powered by the processor. There is no separate power cord like on the cat. 700.  |  IP: Logged Ken Lackner Phenomenal Film Handler Posts: 1907 From: Atlanta, GA, USA Registered: Sep 2001 posted 07-17-2004 03:23 AM                     So Brad, am I to understand by your comment about burning the LED's all night long, that you never turn the sound processor off? I worked in a booth that had 701's and 500's. I installed APC's for the processors, but they would go off every night. (I know the 701 doesn't get its power from the processor, I was just pointing out the fact that I turned the APC's off at night.)  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 07-17-2004 04:18 AM                        APC is generally regarded as the best brand of UPS (other than UPS themselves, but FedEx is better anyway. har har) in the mission critical computer world. You should be aware that not every outlet on a UPS offers battery backup, so know what you are plugging into it and where.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 07-17-2004 04:59 AM                        John's rational perspective is exactly how we deal with this situation. In any case where we can't present a show with uniform quality, I will: A): make a pass available if the problem is only a few seconds in length... and then only if the customer asks for it... B): Offer passes en-masse if the interruption is significant or C): offer full refunds if the interruption is substantial and we're not at least half-way through the show.. or so. I will not offer any pass or refund for problems with trailers or credits. In any case, we allow people to leave with a full refund if the show hasn't started, so trailers don't really qualify. Now, by saying "uniform quality", I mean the best I can offer at the moment. For example, I don't agree with offering refunds if my digital is down and the audience has to suffer through a show in SR. There are chain houses here with mono sound, and my SR kicks much bootie. Half of you guys wouldn't notice (and I won't say which half! ) Anyhow... we do have a compensation policy in place... but it is not a free-for-all. Remember the kids that would come in and watch the trailers, then leave and get a full refund? Talk about disrupting your seat counts!  |  IP: Logged Gordon McLeod Film God Posts: 9532 From: Toronto Ontario Canada Registered: Jun 99 posted 07-17-2004 08:14 AM                     I usually install a UPS for the processor, monitor, crossover, digital device and afterburner (basically any device before the power amps to prevent unwanted thumps Also in several locations I added a relay that once the power drops it stays off till reset to prevent repeated on off cycles if the power becomes unsteady  |  IP: Logged Richard Fowler Film God Posts: 2392 From: Ft. Lauderdale, FL, USA Registered: Jun 2001 posted 07-17-2004 09:53 AM                     UPS for Processor/monitor and automation has been the norm for export clients. One client who is building e-cinema systems has his presentation rack and projector on a rack based UPS set-up.  |  IP: Logged Cory Isemann Jedi Master Film Handler Posts: 500 From: White Plains, MD, USA Registered: Jun 2004 posted 07-18-2004 07:03 PM                        Tell you one thing, ensure all the fail-safes are in good working order, since the last time our power blinked, not only did most go into non-sync, I found the last two reels of "White Chicks" on the floor in front of the projector because the fail-safe stuck. Bummer!  |  IP: Logged Martin Brooks Jedi Master Film Handler Posts: 900 From: Forest Hills, NY, USA Registered: May 2002 posted 07-18-2004 07:27 PM                        quote: Jack Ondracek For example, I don't agree with offering refunds if my digital is down and the audience has to suffer through a show in SR. If you advertised it as being in Digital and it wasn't presented that way, I would either expect a warning before the show or a refund.  |  IP: Logged John Hawkinson Film God Posts: 2273 From: Cambridge, MA, USA Registered: Feb 2002 posted 07-18-2004 09:18 PM                     The one concern I have with UPSes in cinemas is that UPS batteries are consumables. They tend to stop working well after 4-8 years. Just something to be aware of. I could also see the UPS being annoying if you want the ability to turn off the equipment in your rack. What's the solution to that? I suppose some UPSes offer control mechanisms to address that (any with wet/dry contacts rather than RS232 or Ethernet? I suppose you could rewire the front-panel switch in any case). --jhawk  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 07-18-2004 09:35 PM                     UPS is plugged into a 24 hour circuit. Equipment is plugged into a quad box, which is in turn plugged into the UPS with a switch inline to provide the ability to power off items on the UPS. No big deal. Also, with the quality level of some projection equipment being manufactured these days, the UPS boxes will outlast the projectors! So technically, everything is a consumable.  |  IP: Logged Ken Lackner Phenomenal Film Handler Posts: 1907 From: Atlanta, GA, USA Registered: Sep 2001 posted 07-19-2004 01:10 AM                     Um...I'm not really sure what Brad is trying to say about how his equipment is wired. But at the theater I worked at where the processors were on UPS's, the processor gets plugged into the UPS, the UPS get plugged into an outlet. At night, the UPS gets shut off.  |  IP: Logged

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