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Author Topic: Manager Titles Jason Black Phenomenal Film Handler Posts: 1723 From: Myrtle Beach, SC, USA Registered: Nov 2000 posted 12-02-2004 03:59 PM                        Bob, I respect your opinion but disagree with your sentiment. Seems to me that my calling you Bob at the head of this post, is no different than any employee in your operation calling you the same. By omitting a title, regardless of it's origin, one does not necessarily show a lack of respect. In my opinion, a lack of respect is shown in the method of delivery. It is my belief that this is purely a personal preference. I simply can not believe that patrons would have a favorable opinion of my being called 'Mr. Black' while on the floor. I am as professional by Jason as I would be by Mr. Black. I actually WANT my customers to know my name, just as I want to know theirs. To me, this forms a more personal level of service, which allows me to distinguish myself from the local competition. Thankfully, we are not micromanaged to teh point that I am required to use titles. Although our micromanagement is pretty bad in other areas, they haven't picked up on this yet..  |  IP: Logged David Yauch Expert Film Handler Posts: 206 From: Mesa, AZ, USA Registered: Oct 2004 posted 12-03-2004 09:00 PM                     quote: Jason Black It is my belief that this is purely a personal preference. I simply can not believe that patrons would have a favorable opinion of my being called 'Mr. Black' while on the floor. I am as professional by Jason as I would be by Mr. Black. I actually WANT my customers to know my name, just as I want to know theirs. To me, this forms a more personal level of service, which allows me to distinguish myself from the local competition. But as a customer, I would much rather hear an employee who I have just had a problem with call for Mr. Black rather than Jason. Jason makes it sound like the employee is your friend, and as a customer I don't want to complain about someone to their friend. Even if that person on the floor is your best friend of 15 years the customer wont know it if they refer to you as Mr. Black. First names are all fine and dandy when its all sunshine and flowers downstairs, but when the shit hits the fan and I'm a customer choosing where to spend my money, I don't want to talk to your friend, I want to talk to your boss.  |  IP: Logged Paul Rosenberry Film Handler Posts: 4 From: Wallingford, CT, USA Registered: Dec 2004 posted 12-08-2004 12:38 AM                        I've done both. I think in many ways it's really only useful to do the "Mr." thing if you *are* a young manager. Sometimes the young ones need it not only to remind the staff who's the boss, but to remind the young manager as well. Depends on where you work, though. I've had theaters where it was natural to be called "Mr. Rosenberry", but also theaters where it would be absurd. I'm not sure if that is due to where I worked (down South versus New England) or just the times (the 80's versus now). One thing is sure, if you expect be called Mister or Miss you'd better act the part.  |  IP: Logged Dave Williams Wet nipple scene Posts: 1836 From: Salt Lake City, UT, USA Registered: Jan 2000 posted 12-08-2004 05:00 PM                        Where I work everyone here is on a first name basis, except for the upper management, unit directors and such. However, our policy is to refer to our customers as... mr. smith... mrs. smith... NEVER by first name. At work we do feel like family, but our customers do deserve a level of respect that is without comparison in our industry. When i did manage a theater, it was the same way. Now in my current profession, it is the only way. Ciao baby Dave  |  IP: Logged Alan Dallas Film Handler Posts: 48 From: Prescott Valley, AZ Registered: Jul 2004 posted 12-08-2004 06:46 PM                     Policy at Harkins Theatres is for Floor Staff to refer to managers as Mr., Ms, or Mrs. It's all about professionalism in the work place. Besides that I'm used to everyone calling me by my last name anyway. 10 years in the Military will do that. Oh and floorstaff using the "Projection" call sign on the radio is usually what happens when they don't know who's in projection at the moment. Prefectly acceptable.  |  IP: Logged Scott D. Neff Theatre Dork Posts: 919 From: San Francisco, CA Registered: Oct 1999 posted 12-14-2004 11:09 AM                        I've never ran a theatre that needed walkies, or was so big that names would duplicate themselves. We always just called each other by first name. We were a small independent family owned theatre, I dont' think people would have responded well to Mr. Neff, but would do better when the manager was approachable and without attitude. I know at Century there is no policy as to Mr. & Mrs., but we do have a few managers that prefer it that way. It's weird for me because I'll know the managers by first names, so when working at a particular location I'll ask for "Eric" and the employee will look at me like my face is on fire until I ask for that manager by last name. I can see the Mr. & Mrs. thing being a big problem at theatres that are considered highly corporate. If I'm at a Regal 20, and I already feel like every auditorium is identical to the next, and that the majority of the floor staff is without a clue, and that all I am to this theatre is a piece of cattle to move through the doors, I'd feel better if somebody friendly named Jason or Eric or Allison helped me with my problem, rather than Mr. Black. Now if they gave all their managers numbers like on The Prisoner, I'd be happy to deal with it. Only because then I could yell "I am not a number! I am a free man!" And then run off through the lobby hoping that a giant bubble would not come and take me back to the island.  |  IP: Logged Eric Hooper Jedi Master Film Handler Posts: 532 From: Fort Worth, TX, USA Registered: May 2003 posted 12-16-2004 03:49 PM                     quote: Scott D. Neff If I'm at a Regal 20, and I already feel like every auditorium is identical to the next, and that the majority of the floor staff is without a clue, and that all I am to this theatre is a piece of cattle to move through the doors LOL! You talkin' the one in Dublin. I went there for the first time last month and I'll never go back.  |  IP: Logged Christian Volpi Master Film Handler Posts: 349 From: Arlington, NE Registered: Apr 2004 posted 12-16-2004 05:55 PM                        We have a lady here that refers to me as Mr. Projectionist. She is an older lady originally from the south.  |  IP: Logged

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