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Author Topic: Regal Theaters Quality Question Eric Hooper Jedi Master Film Handler Posts: 532 From: Fort Worth, TX, USA Registered: May 2003 posted 02-17-2005 10:40 AM                     I saw Moulin Rouge a few times in theatres, and everytime on the scene where The Duke figures out what's going on, and Nicole Kidman tells him they'll have dinner and discuss how things shoud end their way, the cue mark hits her right in the head!  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 02-17-2005 01:08 PM                     quote: Pravin Ratnam But I don't know if they even bother to send auditors to find out about regular presentation standards. Regal's secret shoppers come to the theatre and watch the movie, and check very basic presentation standards. Is it in frame? In focus? No scratches? Sound at an acceptable level? The kinds of things that the everyday customer would notice.  |  IP: Logged David Stambaugh Film God Posts: 4021 From: Eugene, Oregon Registered: Jan 2002 posted 02-17-2005 01:14 PM                        When I was doing ad checks for Regal (either they've discontinued that program, or I was fired ) they had the checkers note things like start time for the rolling stock, start time for the feature, what specific ads were shown, the lighting levels, and we were supposed to note any sound or picture problems. This was ads-only, nothing relating to the feature itself. We also checked things like looking for certain standees, one-sheets, and promotional handouts at the box office and/or concession stand. There was nothing secret about these visits -- The theater staff knew why I was there, and often a manager had to sign some of the forms.  |  IP: Logged Bill Enos Film God Posts: 2081 From: Richmond, Virginia, USA Registered: Apr 2000 posted 02-17-2005 04:10 PM                     The Regals in the Richmond area seem to do a pretty good job. They sometimes are annoyed if I stay to the end of credits though.  |  IP: Logged Edward Jurich Master Film Handler Posts: 305 From: Las Vegas USA Registered: Jul 2003 posted 03-07-2005 06:30 PM                     Well, I've been to this Regal 3 times, 3 different screens and all have problems. this time the picture was sharp but I did notice the picture briefly now and then go out of focus like something was loose. Sound had 60hz hum but not as bad as the first screen. But the sound also had a bad wow, I mean sour music. It was optical, a lab splice popped. So I'm thinking it's a tech problem. Guess I need to find another theater.  |  IP: Logged Christopher Duvall Jedi Master Film Handler Posts: 500 From: Denver, CO Registered: Dec 1999 posted 03-09-2005 08:32 PM                     Have you said anything to them? IF they are worth a damn, they will fix it. You can send a comment card via the web as well at www.regmovies.com The tech department at the corporate office will see it and pss the info back at the theatre and local tech to fix it. Good luck.  |  IP: Logged Martin Brooks Jedi Master Film Handler Posts: 900 From: Forest Hills, NY, USA Registered: May 2002 posted 03-10-2005 11:27 PM                        The UA/Regal Union Square 14 in Manhattan does a pretty good job. No major complaints at my local UA either. Of course, they both started out as UA, not Regal theaters. About two weeks ago, I was in West Palm Beach and went to the Regal Multiplex on State Route 7. Looked like a decent physical facility, but when I entered the screen to see Million Dollar Baby, the first thing I noticed was that the theater had not been cleaned between shows. This caused massive confusion because people entering the theater thought seats were already taken because drinks and popcorn containers were left at seats. Then, during the show, the house lights came on twice during the screening. It took someone banging on the projection glass to get them off again. During the closing credits, the theater was kept at full darkness and the audience was half-jokingly screaming for them to put the lights back on. The tragedy is that the technical presentation of the film itself was pretty good. No problems at reel changes, it was in focus, even-brightness across the screen, decent, if unspectacular sound, no dirt or scratches, etc. I complained to the Customer Service desk and the manager (?) gave me passes. He claimed "kids were fooling around with the lights" to which I replied, "aren't the switches in the booth?" He had no answer. (Maybe he didn't know what a "booth" was.) I was telling other friends in Florida about the incident and the same night, they saw the same film in a different Regal. At that showing, the video ads projector didn't shut down and the ads played over part of the first reel of the movie. These chains are committing suicide by cheaping out in the booth. Is it really worth saving a few dollars an hour across 18 screens when such an unprofessional presentation results? I think movie theaters are going to be the biggest promoters of HDTV in the home.  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 03-11-2005 08:37 AM                     Maybe some kids were fooling around with the clean-up lights? We get this every now and then at my theatre since the switch is right by the door. The cops always chase them down and kick them out. As far as staying to the end of the credits, I've seen ushers go into the auditoriums and stand around looking impatient while someone is watching the credits. We instruct them to wait outside until the blue tag comes up at the end. If I catch an usher standing inside the auditorium, I can just say that they were watching a movie on the clock and write them up. As far as presentation goes, we are trained through Regal's booth certification program and as long as we follow all the guidelines, obviously presentation will be good. While nobody can be spot on 100% of the time we do the best we can.  |  IP: Logged John Hawkinson Film God Posts: 2273 From: Cambridge, MA, USA Registered: Feb 2002 posted 03-12-2005 08:42 PM                     If the switch for your cleanup lights is right by the door, consider replacing the switch with a tamper-resistant lightswitch, that needs a special tool turn on/off. It's easy to install (no requirement to have an electrician run wires to the booth), and solves the problem. --jhawk [edit to add parenthesis] [ 03-12-2005, 10:03 PM: Message edited by: John Hawkinson ]  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 03-12-2005 09:46 PM                     Hook the friggin' switch into the automation such that it can NOT be turned on when a show is running. Problem solved.  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 03-15-2005 11:37 AM                     The ushers need to be able to get to the switch, though. On the other hand, if it were controlled in the booth, we could turn it off after a set amount of time, giving the ushers a set length of time to clean before the auditorium goes dark. They'd better have it cleaned up before the lights go down or they get written up.  |  IP: Logged John Walsh Film God Posts: 2490 From: Connecticut, USA, Earth, Milky Way Registered: Oct 1999 posted 03-15-2005 08:41 PM                     Some local codes require a working switch in the back of the theater for emergencies.  |  IP: Logged

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