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Author Topic: How to get an employee to be more "upbeat?" Sam Graham AKA: "The Evil Sam Graham". Wackiness ensues. Posts: 1431 From: Waukee, IA Registered: Dec 2004 posted 08-05-2007 07:19 PM                        Tell him to move to Des Moines and apply to work at a multiplex here. He'll fit right in.  |  IP: Logged Tim Reed Better Projection Pays Posts: 5246 From: Northampton, PA Registered: Sep 1999 posted 08-06-2007 07:34 PM                       Sam, LOL! FWIW, I'm not sure I buy the "it's just the way he is" bit. More like, it's the way he chooses to be. Because I'll bet if he was on fire, you'd hear a great tonal range and vocal emphasis! The one time I was ever a theatre manager, I had but two cardinal rules for my employees: "1) No one shall enter the food prep or customer service areas without first stopping at the hand sink and washing their hands." I don't care if they just went through the door to see what time it was, if they went back out they had to wash their hands. "2) I want to see SMILES on everyone's faces when dealing with customers." So, Mike... in your situation, if you instituted such a policy and the kid continued to ignore the directive, disciplinary action would be called for. Seriously, your customers (and the impression left in their minds) are at stake. Unless they have nerve damage, everyone can at LEAST smile. He may not have good or pleasant interpersonal skills, but don't let him shirk smiling! As they used to tell us in personality radio, SMILE when speaking. The audience can hear it in your delivery. That's true.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 08-07-2007 12:17 AM                        I do always tell the kids to LOOK AT the person they are talking to. When they do that it helps the smile to come out.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 08-07-2007 10:13 AM                     Mike, No doubt that if you convinced Speedway to get crinkle cut fries he'd open up and have something to talk about!! Mark  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 08-07-2007 11:43 AM                        Mark - Next time you service the Hardin MT theatre, eat at the Purple Cow. They have the crinkle fries. No luck yet at the Speedway though!  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 08-07-2007 12:19 PM                     Thanks Mike! Being a crinkle fry addict I will definately check that place out. Mark  |  IP: Logged Luci Reeve Film Handler Posts: 50 From: Telluride, CO, USA Registered: Feb 2006 posted 08-09-2007 11:20 AM                        Mike, have you spoken to the parents? How is he around the house? When I first started reading I suspected the kid might have a hearing problem. Parents, in my world, are usually so grateful the kid has a job that they will work with me on issues.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 08-09-2007 11:43 AM                        quote: Luci Reeve Mike, have you spoken to the parents? Not yet, but we've thought about that. I hate to have everyone coming down on him and make him even more nervous. For now I'm mostly putting him on "backup" shift so he's still exposed to the more upbeat employees, but doesn't have to interact with customers as often. I've had quite a few kids over the years who started out really shy, then by the time they graduate we can't shut 'em up!  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 08-09-2007 02:28 PM                     Some people just take time. You could give him a responsibility of somethng important in the theater... something to live up to every day he works.... that might help. I actually used to be sort of like this guy... now look at me... You might want to leave him as he is... Mark  |  IP: Logged Tim Reed Better Projection Pays Posts: 5246 From: Northampton, PA Registered: Sep 1999 posted 08-09-2007 11:20 PM                       (punt) ...and Reed goes for it! quote: Mark Gulbrandsen now look at me... I think Mike's trying to get him to come out of his shell!  |  IP: Logged Phil Hill I love my cootie bug Posts: 7595 From: Hollywood, CA USA Registered: Mar 2000 posted 08-09-2007 11:37 PM                  quote: Mark Gulbrandsen I actually used to be sort of like this guy... That's gotta be the biggest line of horseshit I've heard here in a long time...!!!  |  IP: Logged Louis Bornwasser Film God Posts: 4441 From: prospect ky usa Registered: Mar 2005 posted 08-10-2007 02:24 PM                        I was more shy than Mark! Louis  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 08-10-2007 07:48 PM                     That's hilarious Louis, you ever shy.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 08-14-2007 07:21 PM                     quote: That's gotta be the biggest line of horseshit I've heard here in a long time...!!! Naw... In grade school and Jr. High I was real shy.... Not any more... Now the likes of me comes with every Super Highlite Console! I just hope The likes of me doesn't get too dry and burn't up like the wiring in them eventually does.... . Believe me... Louis is definately NOT shy!! Hard to believe he ever was... HE talked more than anyone else at the last Dolby Seminar . Mark  |  IP: Logged Troy Hilsman Powell Film Handler Posts: 30 From: Jacksonville,FL Registered: May 2007 posted 08-14-2007 08:00 PM                     I had the same problem at work back in 1991 when I was operating the booth for litchtfield cinemas and he was the same way.He was good management material and now he runs his own theatre.Some people at first are just not a people person,they are a business person.But they find out along the way,which helps the company.  |  IP: Logged

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