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This topic comprises 3 pages: 1 2 3
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Author
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Topic: Off duty employee caught drinking
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Frank Angel
Film God

Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999
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posted 11-11-2007 06:29 AM
I am with Jack and Louis on this. "Zero Tolerance," while the term sounds strong and no-nonsense-law-and-order-ish (politicians invented it and love to throw it around), in many cases, as Jack points out, it merely ties your hands, forcing you into actions that many not be productive or beneficial to you in a given situation. ZT only makes sense if at some point in time, management had specifically, intelligently, with wisdom and forethought, decided that this or that particular action, under ANY circumstances, would be reason for dismissal, and that there could never be mitigating reasons why the actions would be acceptable, such as threatening another worker or patron, or brandishing a weapon, etc.
But then, as Louis rightly says, that list of ZT actions and the consequence for those actions must then be spelled out and published. There can be no doubt in anyone's mind, both employee and employer, of the list and the consequences. The idea of having employees sign such a list of ZT infractions is imperative. If you intend there to be serious consequence for an employee transgressing the list, then you seriously need to make it clear what will happen if they do.
You can't just assume people know the level of severity this or that action as perceived by management unless it has been clearly so stated. And as mentioned, these are teenagers. Things need to be made clear and specific; you can't assume that "everyone knows" you can't drink on your free time. Maybe they did, maybe they didn't -- they did if management had at some point made that very clear. If management hadn't made it clear, then they don't get to ratchet up the seriousness at the time of the infraction.
Other than the specific Zero Tolerance actions, there are going to be a whole host of other actions of lesser severity and importance which nevertheless management will certainly not want their employees to engage in, and although these need to be enforced as well, it doesn't make good managerial sense to take away the discretionary ability from managers on how to deal with infractions. Being able to assess employees' actions on a flexible, case-by-case basis is what good management is all about.
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Donna Sylvester
Film Handler

Posts: 33
From: Burney, CA, USA
Registered: Jan 2001
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posted 11-11-2007 07:07 PM
I fired one of my employees several years ago for the same thing. My employees are all told, when hired, that they must obey all the theatre rules of conduct when they come in to watch a movie. As my employees, they are representatives of the theatre while in the theatre, whether they are on or off duty. They are told they must set the example for their friends. So, at least for me, if I had let it go, that would have been tacitly implying that I don't really care if my customers bring alcoholic beverages in and consume them at the theatre. By firing the employee, it sent a clear message to my other employees.
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Jack Ondracek
Film God

Posts: 2348
From: Port Orchard, WA, USA
Registered: Oct 2002
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posted 11-12-2007 11:32 AM
quote: Patrick de Groot Legally I think that the employer doesn't even have the right to fire them in this case.
I think that's true in some countries, but generally not so in the US. Washington is an "at will" state, meaning the employer may hire, fire and schedule an employee as he sees fit. On the other hand, the employee may walk off the job with no notice, should he feel like it, and we have to be prepared to deal with the possibility. Of course, there's probably not much chance he'll have a job to come back to. Union and contract rules can effect the above, but generally not at the entry level that most theatres work at. (Note... This doesn't apply to California, which is a separate country. Their employment rules are found nowhere else in the world!).
It may be a bit hard-nosed, but having come from a generation that was somewhat more strict about respecting authority and the wisdom of elders, I don't tend to start my new staff as if they have to be taught everything about general life basics.
By the time an individual is 16 or so, he/she should already know that habitual tardiness, theft, drinking, drug use, disrespect and general slovenliness is either wrong or illegal. I shouldn't have to assume that everyone who starts with me has a totally empty head, whether or not it may sometimes seem that way.
On the other hand, you do have kids (and some adults) who continue to bring weapons to school. Does anyone really believe there's a person out there who doesn't know the consequences of this? Seems like there will always be someone who will test the rules.
Sorry, but nobody outside of my family is so valuable that I feel my practices must always start with warnings. That is an option I reserve for my elective use. For the employee, being fired can be a learning experience in itself. The process of looking for another job can teach someone a lot about how to handle the next gig.
Is it really that draconian out here? No, of course not. We just keep a relatively simple rule set, which we try to apply fairly evenly to our customers and staff. That makes it generally fun and safe for large numbers to be here and minimizes the time we have to spend with individual issues. If I had a 200-seat single screen and 3 employees, maybe I'd look at things a bit differently... who knows?
BTW... I thought Donna put it very well in her post.
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