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This topic comprises 3 pages: 1 2 3
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Topic: Unusual "I Am Legend" Complaints
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Tony L. Hernandez
Expert Film Handler
Posts: 158
From: Windsor, CO, USA
Registered: Dec 2005
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posted 12-19-2007 02:53 PM
It is a hard call. I mean, even if you have as few as 60 people in your theater and just one of two are unhappy, you still have to consider the rest who are obviously happy. It breaks my heart since I am in the business of entertaining people and making them happy, I truly strive to have everyone walk out satisfied right down to the last one and two, but I must look at it from a practical point of view. I am one who usually adjusts the sound levels several times to fit the show perfectly. Ran an archival print last month on "Parallax View" and the sound was all over the place. What a nightmare keeping it adjusted. It is true that there is no set volume to always use. It depends on how your theater is built, weather there are 5 or 120 people in the audience, etc. I have found it, at one of my houses, useful to keep the trailers considerably lower than the feature.
I agree with Mike's practice although I usually go and make some ridiculously small adjustment just to be able to say I did. If they were still unhappy after the show, I offer passes if I'm managing and even if I'm just projecting, I request the manager to do so. No Mike, your practice is not wrong. Although I use these forums very rarely due to my busy life, seems every time I do make it over here, Frank is trying to cause trouble and verbally abuse someone, including myself in one thread last year.
The OT WAS more about dealing with bizarre complaints more so than sound, so I'll make an addition to that topic. One time I had some man walk up to the booth during a show after I changed over to reel 3/10 showing and started yelling at me accusing me of changing over to the wrong reel. I asked if he was sure and he said "yes, my wife has seen this film before" and then I politely told him he needed to go sit down or ask the box office for a refund as there was nothing I could so, which was the truth...I WAS showing the reels in the proper order according to the head and tail numbers and if some clown had spliced the wrong heads and tails on, there was not a damn thing I could do as whoever had the print last cut the heads and tails and left me no reference frame and we were only showing the print twice. And he did sit down and watched the rest of the film. After the show, I asked a few of our regular customers who had seen the film elsewhere if the reels were indeed being shown in the proper order and they gave me a firm yes. Was hard to tell since it was a documentary about an order of monks and had no dialogue and no narration.
I did run a film with the film maker in the audience and she insisted I run it with the bottom frame line rather high as her subtitles were printed too low and it was cutting them off. As a rule of thumb, I usually do whatever the filmmaker says when he/she is in the audience.
I too hate it when I have another staff member give me some vague comlaint and then demand I fix it.
A funny story: I was once at a mom and pop six plex to see "Amityville Horror" and the sound was so loud I decided to go out and complain, which is something I don't usually do. To give you an idea of how loud it was, I can be slightly hard of hearing at times and also enjoy my movies to be blasting...but this was too much! I went out to the lobby and spoke to an elderly man sitting in the lobby who was the owner's friend and assistant and he just shrugged his shoulders and said "Can't please 'em all". Normally I'd have been quite offended and angry but I have a dry sense of humor and have gotten many laughs out of that over the years.
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Hugh McCullough
Expert Film Handler
Posts: 147
From: Old Coulsdon, Surrey, UK
Registered: Jan 2003
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posted 12-19-2007 05:36 PM
One cinema that I worked at we showed many films in double head for the film companies.
Without exception they always complained about the sound.
Not enough Bass, too much Bass, middle range not correct etc etc.
We pointed out to them the fact that we were showing normal release films to normal audiences without any complaints about our sound.
This fact they completely ignored.
So, we purchased the largest six track equaliser, about 18 ins square, that we could find.
Fitted it onto the wall next to the rack, and let them play around with this.
They went away quite happy.
What we knew, and they did not, was that the only thing that worked was the mains light. The faders were not connected to the sound system at all.
Another ploy that we used, when they said the sound was not loud enough, was to let them set their own fader setting using the monitor control.
Despite having the legend 'Monitor' under the control, they never queried this fact
Psychological projection
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How could they think that after watching the trailers, then the 5 production company logos that flash on the screen and then the 4 min prologue explaining what happened think that the movie was out of order. It even flashs 3 years later on the damn screen. I just don't get customers some times.
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