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This topic comprises 2 pages: 1 2
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Topic: Monitoring Outside Food and Drink at a Drive in
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Jack Ondracek
Film God

Posts: 2348
From: Port Orchard, WA, USA
Registered: Oct 2002
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posted 11-10-2010 09:35 AM
quote: Manny Knowles ...but, Jack...
It WAS still just a question -- and a question for Barry...
...and I had the same question too, which automatically means it's a fair question to ask.
(and you KNOW this)
Not sure what your point is, Manny... though it appears on reflection I've given the impression I'm picking on Kurt. I'm not. It's just one of the relative hot-button issues we face at these places.
I would say that, on balance, owners probably take a harder line on this problem than managers, who either don't have a direct dog in the fight or haven't been given specific authority to go as far as we can. I think we tend to see the issue as a more direct problem, similar to shoplifting, even if the product is an intangible.
In any case, if you don't do something that encourages the person, and maybe his friends to think very hard before trying it again, I think you risk perpetuating a game which, if you're as busy taking care of legitimate customers as we are, you just don't have time to mess with.
Anyway... my appologies if I came off a little harsh on this one.
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