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Author Topic: Keeping ticket stubs
Frank Angel
Film God

Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999


 - posted 03-08-2011 08:59 PM      Profile for Frank Angel   Author's Homepage   Email Frank Angel   Send New Private Message       Edit/Delete Post 
Sure, it might sound silly to some, but it's dead serious to the studio issuing the license, and they are not the ones to whom you want to give the idea that you don't take their requirements seriously. Not smart to get on the wrong side of thems who supply you your livelyhood. [Eek!]

And sure, you may go for years, even decades without distrib henchmen decending on your theatre wanting to inspect the box office and the booth and all your records for the current engagement of theirs on demand as well as all the films of theirs that you might have run in the past as well. They legally are you partners and have the right to do this, as fasciest as it might sound on first blush. But you can see by the master contract below it's all there, signed sealed and delivered by both parties. So just because their policies my not make any sense to us, they are the conditions upon which we get to book their films and underwhich the exhibitor agrees to abide by if it wants to play WB titles. And trust me, if these Master Contracts are not word-for-word across the board from one studio to then next, they are policy-for-policy almost identical -- each says nearly identically the same thing with regard to retention of records including stubs and rights to enter locked doors.

This is from the WB Master Contract:

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 03-09-2011 12:01 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Closely reading that paragraph 27, it doesn't seem to say that ticket STUBS need to be retained at all, except ones not generated by computer. If computer-generated, it appears to say that only records need to be kept for 4 years, and then seems to allow for either electronic or paper format --- mainly that they need to be accessible.

Am I missing something?

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Adam Martin
I'm not even gonna point out the irony.

Posts: 3686
From: Dallas, TX
Registered: Nov 2000


 - posted 03-09-2011 02:54 PM      Profile for Adam Martin   Author's Homepage   Email Adam Martin       Edit/Delete Post 
quote: Nathan Powers
Fred sells tickets at box office, fred also sells collected stubs at box office, fred makes $8.50 per ticket for the cinema, and fred makes $8.50 per ticket for himself. Computer says you have 150 people in cinema #2, actual people in cinema #2 is 250.

The computer would not help you catch this the next day. Unless you count the cinemas every show, you would never know.

In this example, every day that Fred was running his scam you would see other indicators that there is a problem:

Your concession per cap would spike compared to other similar days. If you also have someone skimming in concession, the problem would show in your inventory shrinkage instead of the per cap.

Your attendance would be unusually low compared to other similar days.

In situations where everyone is stealing from everywhere, you will see long-term trends of low attendance with high concession per caps or high concession shrinkage.

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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 03-09-2011 03:59 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
Fred would be crazy to scam that many tickets. Someone would notice there were more than 150 people in that auditorium. Most kids who do this only need the amount of a carton of cigarettes (because they ALL smoke these days, not sure what's up with that) so they only do it for 5 tickets here, 5 tickets there, not all on the same day. 100 tickets in one shift? Yeah, that'd raise some mighty big flags. But even one ticket one time ever is grounds for immediate termination in my book.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 03-10-2011 01:47 AM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
quote: Adam Martin
If you also have someone skimming in concession, the problem would show in your inventory shrinkage instead of the per cap.
Or inventory would be normal, yet there would be an amazing amount of items logged into the "damaged" bin (because he pulled them out of the trash).

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Nathan Powers
Film Handler

Posts: 12
From: Salem, MA
Registered: Mar 2006


 - posted 03-10-2011 10:10 AM      Profile for Nathan Powers   Email Nathan Powers   Send New Private Message       Edit/Delete Post 
Well I was exaggerating a bit...but if he scammed $20 a day, no one would notice.

Your also assuming this is in a cinema where people care about per cap. I have worked for theatres that don't care enough to do inventory, let alone get all kinds of statistics. To the local home town family owned cinema, Fred could so get away with it. The owners typically ask the managers in these theatres 2 things....how much did we make and how much did we spend. A few theatres around here the owners and managers have zero experience running a cinema, so Fred could defiantly get away with it. At Loews Cienplex, no, he would be caught. But the point is that the stubs would prove that Fred was crooked. Per cap isn't enough to prove anything significant. That just says something isn't right, the stubs say, here is where it isn't right.

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Chris Slycord
Film God

Posts: 2986
From: 청주시, 경북도, South Korea
Registered: Mar 2007


 - posted 03-10-2011 10:15 AM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
Or there'd be a tremendous amount of stuff in the employees cleared sales, where they enter in the items, customer gives them exact change, then they clear out the items, and pocket the money.

I remember one guy who'd apparently been doing this in small amounts got really stupid one day and had $500 in sales but his cleared sales came to $600. Needless to say, his pockets were full of cash and he got fired. I'm not sure why they didn't have him arrested though.

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Nathan Powers
Film Handler

Posts: 12
From: Salem, MA
Registered: Mar 2006


 - posted 03-10-2011 10:21 AM      Profile for Nathan Powers   Email Nathan Powers   Send New Private Message       Edit/Delete Post 
quote: Chris Slycord
I'm not sure why they didn't have him arrested though.
Employee theft can get pretty costly if it goes to court, and if the employee wins (which can happen), could be a mess of expenses and bad publicity.Probably best to just terminate the guy and move on.

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Jonathan M. Crist
Jedi Master Film Handler

Posts: 531
From: Hershey, PA, USA
Registered: Apr 2000


 - posted 03-10-2011 12:14 PM      Profile for Jonathan M. Crist   Email Jonathan M. Crist   Send New Private Message       Edit/Delete Post 
One of the simplest, most effective scams is one that not even having ticket stubs or concession inventory counts can detect.

It is simple underselling by the ticket seller. If you have a doorman he must be in on it but how many theatres have doormen these day. Works best if you have a family with a couple of kids. Lets say you have a family of four come to the boxoffice. Adults are $9.00 and Kids are $6.00. Instead of punching out 2 adult and 2 child, the cashier punches out 1 adult and 3 child but charges for 2 adult and 2 child, pocketing the three dollar difference. The family gets four ticket stubs which they dont even look at. If questioned it was just a "mistake" of the punch out. Do that four or five times a night and make an extra $20.00. The beauty of it is that it doesn't trip the head count or the effect the concession per capita.

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 03-10-2011 12:21 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
I still don't see how saving the ticket stubs would prove anything to the film distributor (versus, say, counting the number of patrons in an auditorium and comparing that number with the number of reported admissions). Is it just supposed to be a way to verify that the start number and end number listed on the boxoffice report are approximately correct? Or is it a way to ensure that the tickets are actually tickets and not passes? Or something else entirely? As Brad said, there would be plenty of other clues about ticket scams; thus, either saving the ticket stubs is totally unnecessary or I am missing something important.

And why would it matter if the tickets are generated by a computer or if they have pre-printed serial numbers? Aren't all tickets sequentially numbered regardless of source? (My day job is in the IT field, but I have never dealt with computerized ticket systems in theatres.)

Also, what does a boxoffice report look like for a multiplex? The ones that I have seen for single-screens (one page per film title per day) have a column for each ticket category (adult, child, senior, free pass) and price and rows for start number and end numbers. There is space below for listing refunds.

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Adam Martin
I'm not even gonna point out the irony.

Posts: 3686
From: Dallas, TX
Registered: Nov 2000


 - posted 03-10-2011 09:11 PM      Profile for Adam Martin   Author's Homepage   Email Adam Martin       Edit/Delete Post 
quote: Jonathan M. Crist
The beauty of it is that it doesn't trip the head count or the effect the concession per capita.
But it does show up in your ticket mix. If "Sanctum" sells 33% Adult, 17% Senior, and 50% Child, you have a problem.

The point is that everything can be seen in the numbers if you are looking at them correctly. An investigation based solely on "weird numbers" can end in a signed confession with restitution or conviction if handled properly.

If you don't care about doing inventory or rectifying claims of mis-punched tickets, then you get what you deserve when Fred skims the tills.

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Chad Souder
Jedi Master Film Handler

Posts: 962
From: Waterloo, IA, USA
Registered: Feb 2000


 - posted 03-10-2011 09:46 PM      Profile for Chad Souder   Email Chad Souder   Send New Private Message       Edit/Delete Post 
Mike - To answer your original question simply, no, you do not need to keep ticket stubs. There is no requirement by law or film contract to do so. You are correct in your review of the document Frank posted. Frank, on the other hand, needs to read it over a couple more times.

quote: Nathan Powers
Employee theft can get pretty costly if it goes to court, and if the employee wins (which can happen), could be a mess of expenses and bad publicity.Probably best to just terminate the guy and move on.
I think you're thinking of a civil suit, which is almost unheard of against a small-time crime like an employee double-selling tickets. There is no charge to call the police and press charges, providing you have collected sufficient evidence. The rest of the prosecution is solely up to the county or state, which is also at no charge. With a guilty plea, restitution is usually ordered, which is also handled through the state, so there would be no need to file a civil suit unless you could make a case for some sort of additional compensatory or punative damages. And what bad publicity would there be?

Chris - I don't know why they wouldn't have had him arrested either. It happens too often. The mall next to me had a video game store employee steal thousands over several months from their games. When caught, the owner said she was going to quit in a week anyway, so not only did he not press charges, he allowed her to finish out her schedule. It absolutely blew my mind. I have had the misfortune of having a few employees walked out in handcuffs over the years. Having that happen in front of other employees is as good a deterrent as you will ever find.

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Jerry D. Cox
Film Handler

Posts: 35
From: Nashville, TN, USA
Registered: Dec 2000


 - posted 03-10-2011 10:13 PM      Profile for Jerry D. Cox   Email Jerry D. Cox   Send New Private Message       Edit/Delete Post 
Back in the 40ths & 50ths it was not the film co.so much that check your ticket stubs It was the state & Fed.Gov.witch would come by and check it was for tax.When you sold a Ticket the Ticket taker would taer it into and give you part and put the ouher in the ticket Box and it was locked.You had to keep them for a year.Also you had to keep your copper from the carbons, they would come by and pick it up.

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Chris Slycord
Film God

Posts: 2986
From: 청주시, 경북도, South Korea
Registered: Mar 2007


 - posted 03-10-2011 11:35 PM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
quote: Nathan Powers
Employee theft can get pretty costly if it goes to court, and if the employee wins (which can happen), could be a mess of expenses and bad publicity.Probably best to just terminate the guy and move on.
Bad publicity for having a thief arrested? Surely you jest.

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Chase Pickett
Expert Film Handler

Posts: 142
From: Irving, Texas, USA
Registered: Nov 2010


 - posted 03-11-2011 02:42 AM      Profile for Chase Pickett   Email Chase Pickett   Send New Private Message       Edit/Delete Post 
quote: Chad Souder
I have had the misfortune of having a few employees walked out in handcuffs over the years. Having that happen in front of other employees is as good a deterrent as you will ever find.
I'm not sure that is such a good deterrent because it has happened multiple times.

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