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Author Topic: is any one using RTS for there POS Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 01-22-2013 06:49 AM                     Mike...Robert's theatre already has gone with RTS.  |  IP: Logged Mike Hillyer Film Handler Posts: 13 From: Calgary, Alberta, Canada Registered: Jan 2013 posted 01-22-2013 10:12 AM                        See to me a willingness to move for price means a lack of perceived value, that the software is filling a role but not increasing revenue or decreasing costs, and so it becomes a cost itself. Thanks for the answers, greatly appreciated!  |  IP: Logged Ronda Fitzsimmons Film Handler Posts: 75 From: Pottstown, PA, USA Registered: Sep 2002 posted 01-28-2013 09:13 PM                        Why we use RTS: Simple but configurable. Easy to run box/concession combo stations, easy to train staff, easy to track inventory and cash, acts as time clock, show scheduler, cash register, store card manager, gift card manager, multi-level password protection for all functions, credit card terminal, tons of useful reports, and even a zip code survey function we use for single questions when gathering marketing data. Per caps, daily, weekly, monthly pre-programed reports, box office reports, sales tax reports, configurable between theatre or historical comparison reports, and it can be set up for back office backup data pull, in theatre backup data push, flash reporting, and direct remote login. 24/7 telephone and remote login support. It can also serve as a multi-theatre gift card server, so gift cards can be bought, sold and used at any location. And it can serve for online ticketing, advertising display control, and cooks hotdogs. OK, so I haven't actually convinced Rob to set up the hotdog cooker yet, but I'm pretty sure he could make it do that. They just updated their backend to SQL, which hopefully will give more access to the odd reports we want. I like them a lot.  |  IP: Logged Jay Glaus Expert Film Handler Posts: 123 From: Pittsburgh, PA USA Registered: Dec 2010 posted 02-12-2013 01:42 AM                        I use RTS in the concession and Sensible Cinema in the box office. I hope some day to convert everything over to RTS, I think RTS is a really good software. The only thing I don't like is the licensing fee you have to pay each year. I do not believe any other POS (at least that I know of) is like that, it's pay once, own the software. If you have many stations it can add up quick. Aside from that though, I like it.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 02-12-2013 11:07 AM                        I've been a huge fan of RTS for well over 10 years, but some of the basic needs that they somehow seem unable to address are starting to become aggravations. In my view, they have real weaknesses in two areas... communication with their clients and getting obvious needs integrated into their software. The largest issue I think sits out there now, is the inability of the system to manage split-tenders. In a drive-in configuration, we have carloads show up all the time where the patrons want to pay separately. This requires multiple tickets for the car, which we normally avoid with the system. The other problem this issue causes is with Hollywood Movie Money, where their coupons cover only part of a ticket and the customer has to make up the difference. RTS is unable to manage either situation. Many of us have been asking, and they've been promising action on this for years. Yes, the system looks a little clunky, but why does that matter? I don't think I'd be in favor of spending extra money to make it look pretty. Function is what makes a difference to me. Another system has emerged, which will split-tender all day long, but does not have the back-kitchen pickup window... another must-have for us. I don't want to run two systems, because it would split up per-cap calculations. I really want to give these guys the benefit of the doubt, but I have to admit nearing to point where the annual cost vs movement on customer needs is getting to be a problem for us.  |  IP: Logged David Zylstra Master Film Handler Posts: 432 From: Novi, MI, USA Registered: Mar 2007 posted 02-12-2013 01:41 PM                     quote: Jay Glaus The only thing I don't like is the licensing fee you have to pay each year. I do not believe any other POS (at least that I know of) is like that, it's pay once, own the software. Many other systems have a yearly support fee that covers your right to get the latest updates as well as access to end user support, but the support costs are many times a percentage of what the original fees were. From my analysis RTS works for small locations, but once there ends up being a break point of POS count where other systems become cheaper.  |  IP: Logged Chris Slycord Film God Posts: 2986 From: 청주시, 경북도, South Korea Registered: Mar 2007 posted 02-12-2013 03:33 PM                     Aside from the not being able to split sales, I'm a little annoyed with the wasted time of having to press a button to bring up a menu for making sales via CC's, another for GC's, and yet another for picking up tickets. With other POS's I've just swiped credit cards, gift cards, and used the barcode scanner and the system figured out on its own to charge the appropriate card and/or print up the tickets. Though this complaint is relatively minor, but would be also relatively easy to fix imo.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 02-12-2013 03:59 PM                        I compare RTS to Quickbooks. I use Quickbooks at the theatre and also our auto parts store. Quickbooks + payroll service costs about $600 a year, or about $325 in the years we don't upgrade the software. With each upgrade there is always an extensive list of improvements, some of which are good for us and some of which we don't use. And even if we don't need all the changes, there is almost always some kind of tweak or redesign to the interface -- not enough to be confusing but enough to make you feel more like you're getting "the latest technology" for your money. RTS on the other hand while costing far more, still looks and works the same as it did in 2003. I can see not wanting to make sweeping design changes due to the difficulty of re-training part time help on the system, but there is undoubtedly a long list of improvements that customers would like. Just for example, I wish the system could pull a synopsis + rating information for a movie off of the internet into a pop-up window, for those times when a customer calls and wants a description of a movie. This should be quite easy to do, I'd think. Unfortunately their forum hasn't seen any activity (and no response by the RTS people) in years, or at least that's the way it was when I last looked.  |  IP: Logged Eryn Arnold Film Handler Posts: 1 From: York PA USA Registered: Jan 2013 posted 02-18-2013 01:04 PM                     quote: Mike Blakesley Just for example, I wish the system could pull a synopsis + rating information for a movie off of the internet into a pop-up window, for those times when a customer calls and wants a description of a movie. This should be quite easy to do, I'd think. RTS does have the option to add a synopsis (and rating) when you set up the film. Also with the most recent update all you need to do it double tap on the film title and any information/synopsis you have entered about the film will pop up.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 02-18-2013 11:37 PM                        I guess you missed the part of my post where I said I wish it could PULL A SYNOPSIS OFF THE INTERNET. Having to set it up manually is nonsense in this day and age.  |  IP: Logged Andrew Thomas Master Film Handler Posts: 273 From: Pearland, TX, USA Registered: Jun 2012 posted 02-20-2013 11:24 PM                     Anybody out there using any POS (RTS or otherwise) on a Microsoft Surface/Surface Pro? Needing to add an additional terminal and it seemed like that might be a good option.  |  IP: Logged

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