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» Film-Tech Forum ARCHIVE   » Operations   » Ground Level   » Regal Announces Admission Prices To Rise 3% to 4% (Page 2)

 
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Author Topic: Regal Announces Admission Prices To Rise 3% to 4%
James Westbrook
Phenomenal Film Handler

Posts: 1133
From: Lubbock, Texas, Usa
Registered: Mar 2006


 - posted 05-26-2013 01:04 PM      Profile for James Westbrook   Email James Westbrook   Send New Private Message       Edit/Delete Post 
I can't recall the last time I had a 50 cent coin come through at my theater. They could have easily done so when I wasn't there.
In the early 80s, when admission was $3.50 for adults and $1.50 for children, the Winchester Twin doled out 50 cent coins for change at box office. The cashier had a roll of them on the counter.
That may have been the last time I've seen a roll of 50 cent coins...

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 05-26-2013 06:04 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
I really liked the Kennedy half-dollar. As coins go...it had the right combination of size/weight (for what it was/is) and the look of it was good too. You wouldn't really want a pocket of them but you don't really want a wallet full of $1 either.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-26-2013 09:22 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Joe: I've never heard of any stores not taking them. We do get the occasional person who doesn't want to take them because they don't fit into a vending machine but most people love them.

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Edward Havens
Jedi Master Film Handler

Posts: 614
From: Los Angeles, CA
Registered: Mar 2008


 - posted 05-27-2013 02:35 PM      Profile for Edward Havens   Email Edward Havens   Send New Private Message       Edit/Delete Post 
Two weeks ago or so, I had a guest come in and pay for a ticket entirely with Kennedy half-dollars. Every chance I got to give one back to another guest as change, I did, until they were all gone. At the end of the night, as I was doing the closing drops, I noticed not a single one was used at the snack bar.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-27-2013 06:29 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
On a busy weekend we'll go through up to six rolls or more of them but it's rare that we get more than a couple back at the concession.

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Buck Wilson
Jedi Master Film Handler

Posts: 894
From: St. Joseph MO, USA
Registered: Sep 2010


 - posted 05-28-2013 02:28 AM      Profile for Buck Wilson   Email Buck Wilson   Send New Private Message       Edit/Delete Post 
[quote: Joe] And you just KNOW that when they make change they'll hand you the bills first and put the coins on top of the bills which ensures they slide down to the ground. [/quote]

I laughed out loud! I do this when working box office. But in my defense, I don't 'release' the pile until the dazed customer actually realizes they have to actively take something. It's very rare that it spills onto the ground, and when it does, it's typically a 15 year old boy who just leaves it on the ground anyways... Haha

Overall it's quite a bit quicker. Not saying speed is everything, but with a vestibule that's not climate controlled, they just want to gtfo.

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Frank Cox
Film God

Posts: 2234
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 05-28-2013 02:42 AM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
How could it be "quicker"? When taking change out of the cash drawer, you always count it up and not down, so you take the smallest denominations out of the drawer first.

I remember being taught how to make change in elementary school, way back when, but that's apparently a lost skill today since I've never yet hired a concession person to work here that I didn't have to teach the proper way to make change.

NEVER SUBTRACT. Always count up. I can always tell if someone is trying to subtract when making change since they take the larger denominations out of the drawer first.

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Kenneth Wuepper
Phenomenal Film Handler

Posts: 1026
From: Saginaw, MI, USA
Registered: Feb 2002


 - posted 05-28-2013 06:07 AM      Profile for Kenneth Wuepper   Email Kenneth Wuepper   Send New Private Message       Edit/Delete Post 
The problem with making change today is that the computer/cash register tells the operator what the proper amount should be. The operator then takes the prescribed change from the drawer in the order it is displayed, bills first, coins last.

Teaching the art of "counting back" has been lost to the digital equipment age. "Your purchase was $4.75 from $5.00 and your change is $4.75 (handing back $.25) and $.25 makes $5.00. Thank You.

Placing the customer's large bill on the cash drawer rather than feeding it into the proper bin also eliminates the scam of receiving a $10.00 bill and the patron asking for change from the $20.00 allegedly given to you.

While in Germany, I noticed that all of the clerks that helped us did count the money back to us even though the amount was clearly displayed on the cash register screen.

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 05-28-2013 06:18 AM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
As a customer, I don't really care how the cashier makes change, as long as he does it correctly. An understanding of basic math is kind of important, though. I hate pennies and will often give a cashier, say, $4.02 when the total $3.97 and, most of the time, the cashier will become totally confused, even though the cash register is right there to indicate thta I should get $.05 in change.

Agreed with the comment above about not handing back coins and bills at the same time. Always give the customer his coins first, and then his bills.

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Chris Slycord
Film God

Posts: 2986
From: 청주시, 경북도, South Korea
Registered: Mar 2007


 - posted 05-28-2013 08:30 PM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
quote: Frank Cox
I can always tell if someone is trying to subtract when making change since they take the larger denominations out of the drawer first.
The computer did the subtraction for them.

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Frank Cox
Film God

Posts: 2234
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 05-28-2013 09:46 PM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
No computers here. Just cash drawers.

Anyone working here needs to be able to add and make change.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-28-2013 10:37 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
We use computers, but our employees are trained to count change back. I don't like them to say "$4.50 is your change" and just hand the cash back in a pile, unless we are really busy. We like them to count it to the customer in most cases.

The first and easiest step in bringing back this long-dead tradition to any 21st century business is to disable the "amount tendered" function on your computer, cash register or whatever. In RTS this can be done by simply deleting the "tender" button from the register layout and replacing it with just a total button (or sometimes called "exact change.")

The bigger challenge is weaning the employees off of the amount-tendered method. Modern teenagers might sometimes seem stupid (considering some of their piercings, tattoos and fashion choices it's not surprising) but we have never had one yet who can't be trained to count change. When you show them that you basically count it to yourself as you're pulling the coins, then bills, out of the drawer, after a few tries they marvel at how simple it is. It's just like counting on your fingers, one girl told me. We have the kids practice making change with each other. In most cases they can master it in about 10 minutes.

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Mitchell Dvoskin
Phenomenal Film Handler

Posts: 1869
From: West Milford, NJ, USA
Registered: Jan 2001


 - posted 05-29-2013 12:30 PM      Profile for Mitchell Dvoskin   Email Mitchell Dvoskin   Send New Private Message       Edit/Delete Post 
Every now and again I will order thru my bank a few hundred dollars in $2 bills, and spend them everywhere. I only once had a problem, where the teenage cashier did not know that $2 bills were real currency, and called a manager to verify that she could take them.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 05-29-2013 08:43 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
Along similar lines, I once had a $5 silver certificate that I brought to the bank and the cashiers felt the need to call the local headquarters to make sure it was real US Currency. My cashier decided to "buy" the bill because she thought it was so odd.

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Dennis Benjamin
Phenomenal Film Handler

Posts: 1445
From: Denton, MD
Registered: Feb 2002


 - posted 06-12-2013 04:24 PM      Profile for Dennis Benjamin   Author's Homepage   Email Dennis Benjamin   Send New Private Message       Edit/Delete Post 
The cost of movie tickets have gone up about .25 cents per summer for the last 25 years I have been in this business. This is definately NOT news.

Sometimes, Regal likes to pull the 'ole raise the prices right before the winter too. So sometimes, they have been known to raise their prices .50 cents to .75 cents in one year.

You ever notice that when they raise their concession prices- that ain't news?

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