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Author Topic: RTS POS system Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 03-29-2017 12:18 AM                        quote: Dave Bird Anyone using a kitchen printer with RTS? I'd like to add one which would only print the kitchen a ticket if certain items are ordered. Our concessions layout makes it difficult to consider a 2nd POS station for busier times unless I can do this. If you do this, how does it work for you? We have a kitchen printer at one of our busier locations. It does take a little bit of time to get it set up. But now that it is up, it works grest and is very helpful.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 03-29-2017 02:56 AM                        quote: Dave Bird Anyone using a kitchen printer with RTS? We also do. As Dennis suggests, it does take some time to set up, but works well. Each item you want to send to the kitchen gets flagged in the program. This way, the products your staff can sell from the front (popcorn, soft drinks, etc) don't go to the kitchen. We use both a monitor (called the "pickup screen") and a printer. Completed sales transactions first show up on a portion of the pickup screen, along with an audible signal that indicates an order has been sent back. Orders line up on the screen, similar to a fast food restaurant. Fields are provided, showing how long each order has been in the system. When the order is completed, a "finish button" is pressed, clearing that portion of the window and producing a pickup ticket from the printer. The ticket is used to match numbers with the customer's receipt, which eliminates errors caused by not knowing "who gets the fries". This functionality is a standard part of the system.  |  IP: Logged Dave Bird Jedi Master Film Handler Posts: 777 From: Perth, Ontario, Canada Registered: Jun 2000 posted 03-29-2017 09:46 AM                        That sounds great, and I'm tempted on the screen as well. Right now, our cash prints no receipts and we manually do one for any "hot" order and scribble a name on it before we hang it up. Flagging the items so it happens automatically is perfect (we have one stubborn staff who likes to write the whole thing, saying she "forgot" or it's "faster", this'll fix her!).  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 03-29-2017 11:09 AM                        Dave, if you have a spare computer laying around, you can get a demo copy of the software and try most of this stuff out. It might take actually licensing one machine to make use of the kitchen screen though, because a transaction would have to be completed to send anything back... and that would require that the computer doing the transacting be licensed. Otherwise, everything else should be fairly open to you. For the kitchen window to work, you'll need a separate computer/screen/printer/speaker. Everything hooks together over whatever LAN you might already have around the place. It will work with wireless, though for security and reliability reasons, that wouldn't be a choice I'd want to make.  |  IP: Logged Dave Bird Jedi Master Film Handler Posts: 777 From: Perth, Ontario, Canada Registered: Jun 2000 posted 03-29-2017 01:30 PM                        Thanks Jack, I actually have my computer here at home set up as a "station". Doesn't require license as I don't sell through it. I've had good luck this year as with 4 weeks to go until I'm actually at the theatre, I can still "talk" to the server. Our kitchen is still quite close to the POS during operation, I had always assumed I could wire a remote printer directly, but you're right, if we went to 2 points of sale, a kitchen station/license is likely needed. Dennis, does your "printer only" location run directly from the POS, or it's own station?  |  IP: Logged Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 03-30-2017 07:48 PM                        quote: Dave Bird Dennis, does your "printer only" location run directly from the POS, or it's own station? The printer is set up as a network printer. Each POS station is mapped through Windows to print certain kitchen items to the printer.  |  IP: Logged

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