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Author Topic: Concert ticket scalping
Frank Cox
Film God

Posts: 2234
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 05-06-2018 05:26 PM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
Smart ticketing system may finally outwit the ruthless touts

quote:
They are a scourge no one can get rid of. Ticket touts have been targeted without success by Adele and Ed Sheeran, Premier League football clubs and politicians. Now two graduates from Imperial College London have created software using cryptocurrency dubbed the “bitcoin of ticketing”, which could see the end of fake tickets and sky-high resale prices.

Annika Monari, 25, and Alan Vey, 24, face the first test of their invention this summer, at the 2018 World Cup in Russia, when the software will be used for more than 10,000 tickets to fan events around Europe and the US.

The Aventus Protocol is based on blockchain technology – used in cryptocurrencies such as bitcoin – which would allow event organisers to give each ticket a unique identity that is tied to its owner. Because the tickets are based on blockchain – a linked list of records where each new one contains an encrypted version of the previous one – they cannot be faked. The software also allows event promoters to keep an easy record of who owns the ticket, which means they can control the prices.

Monari and Vey say Aventus will “virtually eliminate ticketing fraud and the scourge of unregulated touting”. For the World Cup they have joined forces with another company, Blocside, and expect to work with football clubs next year on season tickets. The two graduates founded their company Artos after completing their studies last year and now employ 15 people. They funded the project by selling “tokens” – a limited supply of cryptocurrency, which can be sold like shares. Aventus’s initial offering sold out in seven minutes for about £26m.

At the launch of the Aventus Protocol at Imperial College last week, the graduates said: “It has been an amazing journey. We used to sit in this common room having coffees and worrying about our coursework. But now, hopefully, we will be the people who can solve the problems in the ticketing industry. That would feel incredible and be such a huge achievement for us.”

The pair have first-class degrees in Artificial Intelligence and Particle Physics; their age never put them off tackling decades-old problems in the industry.

“There was the moment where I was like: ‘look, we don’t have mortgages, we don’t have husbands or wives, we’ve worked together before, we don’t have any kids – now is the time’.” said Annika.

Alan added: “Yes, but there have been times where people have tried to take us for a ride because of our age. Some people do assume by default that we don’t know what we’re talking about.”

It brings a refreshing solution that could end fraudulent activity and ticket touting once and for all

Touting and ticket fraud threatens the UK’s £4.5bn music industry, with the second-hand ticket industry alone valued at £1bn a year. The band Radiohead has attempted to combat this by requiring ID that matches the name on the ticket, but this had limited success. Adele tried to ban touts, but tickets for her 2016 Wembley shows appeared online at £9,000.

In the same year a Sunday Times investigation alleged that Premier League clubs were allowing fans to be ripped off by third-party resellers. This prompted a government report into the secondary ticket industry.

Professor Mike Waterson from Warwick University, who wrote the 2016 government report, was technical adviser to Monari and Vey. “It has a lot of potential,” he said. “Thinking through the market from a fresh perspective is very useful. If they get genuine buy-in from a wide enough range of people then it is going to have a big impact on the market.”

Monari and Vey also want to offer funding to postgraduate students for research into ticket touting: “We are keen to use our funds to help nurture and grow student and university research into blockchain with respect to ticketing.”

Entertainment industry veteran Bernie Dillon, known for work with artists such as Santana and Eric Clapton, said: “Anyone who has ever attended, hosted, or produced a live entertainment event has been affected by counterfeit tickets or extortionate resale prices. Aventus brings a refreshing solution that could end fraudulent activity and ticket touting once and for all.”


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Marcel Birgelen
Film God

Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 05-07-2018 01:27 AM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
Whether you put the identity of someone and/or something in a blockchain, a private database or simply on the ticket itself, it doesn't really matter, as long as you don't check it at the gates.

I've had my personal name on countless of tickets, but I've never been asked to provide my ID at any concert or other major event I've been to. If there is any validity check at all, it's a scan of the QR or barcode on the ticket and that's it. Even if it's a virtual ticket, where they usually scan a QR code on your phone, there is no such thing as an identity check.

So, there is nothing that withholds me from reselling a ticket registered in a block chain, as long as there is no final identity check at the gates.

The reason why there won't be any identity checks is pretty clear: the organizers/promoters don't see any value in it. It will slow down access to the venue and will only cost more money to implement. Also, what do you do with the countless of people that forgot their ID (both willingly because they bought a scalped ticket or unwillingly)?

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Frank Angel
Film God

Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999


 - posted 05-07-2018 10:58 AM      Profile for Frank Angel   Author's Homepage   Email Frank Angel   Send New Private Message       Edit/Delete Post 
Very good point -- we only have 2500 seats and when we moved to ticket scanning (rather than ticket-takers actually looking at and tearing tickets), and we've found that it slows the line down considerably. I can't imagine what a headache it would be at a stadium if they had to also check thousands of IDs.

The venue just wants to get bodies in the theatre as fast as possible. If there is a problem with someone's ticket, it can be dealt with once they are inside. Sure, it might be an add to security and validation of a ticket if a person's name were printed on it so an ID check could be made when there is a conflict, but that could be done inside the venue by ushers and House Management. To have to burden the House at entry points is certainly not in the interest of smooth House operations and I can't see venue's wanting to take on this painstaking maneuver at first entry point.

Three things that we discovered significantly slowed moving people into the theatre when moved to using scanners. 1) people have tickets that they printed at home on printers that are low on ink or have ink nozzles clogged or print a skewed barcode, so there are streaks, or the paper has been folder over and over and crushed in someone pocket for a day or more, any of which can annoy the scanners. 2) when using cell phones, they either have accessed the page while in the line and when they get to the door, the screen has gone half-brightness and then they stand there futz around trying to get it to full brightness (many don't know how to do that) or they don't hold the cell in a position that is easy for the scanner to read properly or they decide the time to access the barcode page is when the ticket-taker hold the scanner up to the phone. Even if the ticket taker has to rescan it the cell or the paper ticket more than once, just multiply that by a couple of hundred times at each entry point and and it becomes a serious impediment to moving patrons into the theatre. And lastly, scanners "go down" (lose internet connection) and have to be rebooted. All of these are hated issues for the House staff.

Adding the burden of them having to check each individual's ID would be a nightmare and to no desired end in terms of the venue's primary need which it to get those butt into seats as quickly as possible.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 05-07-2018 12:04 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
Essentially, the only way for the system to work is to turn stadiums into airports, without the stripdowns and the luggage checks. Don't see it being widely accepted, but who knows, we still fly on planes if we have to.

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Bobby Henderson
"Ask me about Trajan."

Posts: 10973
From: Lawton, OK, USA
Registered: Apr 2001


 - posted 05-07-2018 03:13 PM      Profile for Bobby Henderson   Email Bobby Henderson   Send New Private Message       Edit/Delete Post 
The real issue is bots or other programs that buy tickets in mass quantities instantaneously. That's the real enemy. That's the thing which screws real fans out of being able to buy tickets to see their favorite performers in concert at face value ticket prices.

Different methods of 2-step or multi-step authentication combined with purchase quantity limits (no more than 1-4 tickets per transaction) could disrupt the scalping operations big time. They wouldn't be able to buy out whole seating sections at once, even with lots of employees furiously clicking computer keyboards as fast as possible. The seats would all be first come first serve. I don't think the concert promoters, stadiums and performers themselves care about any of that. For all I know they're probably getting a "taste" of the scalping revenue.

In the end, people like me who used to spend quite a bit of money going to arena sized concerts no longer bother. I might be willing to pay between $50 and $100 per ticket to see a favorite rock band play in a 15,000 seat arena. But there's no way in hell I'm forking over hundreds (or thousands) of dollars per ticket to do so. On the bright side for the concert business younger people (and douche-bags) are apparently far more stupid with their money.

BTW, I feel the same way about NFL and NBA games. A trip to Cancun is cheaper than watching a Dallas Cowboys game from nosebleed seats. Sports events like that are much better to watch on HDTV. I couldn't give a damn about seeing them live, especially with the price gouging douche-bag costs.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-07-2018 03:30 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
The arena in Billings was promoting a Bob Seger concert last fall. At the moment the thing went on sale, the best seats available were in the back end of the arena. For fun, I clicked on the "premium options" button and found that the whole front two rows and big portions of the next few rows were set aside for "VIP experience" tickets going up to $500 each. A lot of THOSE seats were still available days later.

I have mixed feelings about those VIP things. Most of them include (besides the better seats) a meet/greet with the star. When it comes right down to it, what am I going to say to Bob Seger or whoever? "Gee, I'm a huge fan and I have all your records!" Who gives a crap? The guy is meeting dozens of people a day and has zero real interest in my life, so what's the point?

I met Alan Parsons (one of my absolute favorites) and his whole band at a concert in 1999 -- no extra charge, mind you -- and I was completely tongue tied and in awe, so I had no clue what to say to those guys. I'm glad I didn't pay extra for the experience, although it WAS memorable and it's cool to listen to their albums now and think, yeah, I shook hands with those guys. But if it had cost me hundreds of dollars I probably would have felt like I didn't get much for my money.

But now, the promoters and agents have ruined the concert experience with their cash grabs. I suppose if it gets down to crunch time and they still had those super duper seats, they'd release them at regular prices.

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Michael Gonzalez
Jedi Master Film Handler

Posts: 790
From: Grand Island , NE USA
Registered: Sep 2000


 - posted 05-07-2018 10:35 PM      Profile for Michael Gonzalez   Email Michael Gonzalez   Send New Private Message       Edit/Delete Post 
Sort of On Topic but some venues have done seat licenses while the building is still being constructed. For I believe 2 grand, you purchase a seat that allows you first refusal for any event (I am sure there are some exceptions) for that seat.

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Frank Angel
Film God

Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999


 - posted 05-09-2018 07:03 AM      Profile for Frank Angel   Author's Homepage   Email Frank Angel   Send New Private Message       Edit/Delete Post 
You are soooo right. Guarantee that "license" contract gives the landlord enough legal loop holes that it might as well be written on Swiss cheese.

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Mike Spaeth
Phenomenal Film Handler

Posts: 1129
From: Marietta, GA
Registered: Jul 2000


 - posted 05-09-2018 08:16 AM      Profile for Mike Spaeth   Author's Homepage   Email Mike Spaeth   Send New Private Message       Edit/Delete Post 
When I go to Nashville Predators playoff games, they use a "ticket-less" system whereby the purchaser must be present to gain admission. Basically, when you get to the gate, you hand the usher the credit card you used to purchase the ticket, and the ticket itself prints off a mobile printer attached to the waist of the usher. Immediate entry is then required. They implemented this in conjunction with geographically-restricted online sales in the first round of the playoffs last year to prevent Chicago Blackhawks fans from "taking over" the arena.

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