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Posted by Ian Price (Member # 14) on 01-19-2000, 03:42 PM:
Santa Rosa is booming where we have opened a new theatre. They used to have some problems in this town with money and had all kinds of discount programs. For the movie theatres they had “Tightwad Tuesday”. There was a Thursday, where seniors got in for a reduced price (some said free, but I think they were yanking my chain). There was a discount card. There is a Sonoma Gold Card where you can get discounts at area merchants.So we open up our theatre and try to set one simple price policy. Adults $7.00, Seniors & Children are $4.50 and all shows before 6 PM are 4.50. This theatre used to charge $6.50 for adults. The 16-plex in the next town charges $7.75. They were charging $4.50 for a large 170-ounce popcorn (with the golden shower) and a free refill. I thought that was too expensive, so we cut the charge to $3.50 with no refill and real butter.
So here is the problem. We have seniors coming up to the box and bitching about our high prices. They complain that we are dropping the first matinee during the week. Our second matinee only did 25 persons. Is it just that senior’s bitch about everything, or is it that we are doing something heinously wrong?
We are looking into having an early show for seniors during the week. It would be one day and we would advertise with the senior rags and centers. We would have to find staff to run it, and we have all high school kids right now.
Does anyone run a successful senior program out there? And how does it work?
I did ten years ago. All I sold in the concession stand was “small popcorn (oh that’s too big), and a small coffee.”
(Nobody seems to get that we are a new company with new rules. We have a new sign, lobby and cleaned up projection equipment, which they will never see. Why do they keep trying to use the old company's passes? And then get mad when we refuse. Then demand to speak to the manager. (This is the fun part) I get to tell them I am the owner.)
Posted by Lance C. McFetridge (Member # 95) on 01-19-2000, 04:45 PM:
Ian,
I think what you are finding is what I refer to the FIS syndrome. It usally affects only people that belong to AARP or are actually of retirement age. FIS ( or Fixed income syndrome) entitles everyone to bitch about prices, expect more for less, and find fault with just about everything that has to do with presentation, especially sound. They really do not get surround sound at all.
It used to really bug the heck out of me to hear these folks bitch, and I only used to charge $3.50 for them to get in.
Some one on this forum once said something that really stuck........If they aren't bitching about the prices, you are not charging enough. People love to bitch about prices.
Tough to do, but smile, be nice, and it pays off. Sooner or later they bring the grandkids in, and spoil them rotten with all the stuff they can eat. Hang in.
my two cents worth
lance
Posted by Chris Erwin (Member # 176) on 01-19-2000, 06:01 PM:
Ian,When they stop showing up to bitch,then I'd worry. I bet it's the same ones you hear do all the griping!
Hang in there!
--Chris
Posted by Jim Bedford (Member # 4) on 01-19-2000, 06:13 PM:
Large: If it makes economic sense, do it. If you try the matinee and it works, fine. If you try it and it only pulls in 25 blueheads, you can tell them the reason you discontinued the program is that it cost you money.
Dealing with seniors you most remember: "You're never going to make people happy who used to pay 25 cents for a movie and 5 cents for popcorn and coke."
BF
Posted by Ian Price (Member # 14) on 01-19-2000, 07:12 PM:
BF:You are about 56 years old now. Are you a member of the AARP yet?
Large
ps: You can come to Santa Rosa to slap me.
Posted by Andy Davis (Member # 262) on 01-19-2000, 08:39 PM:
I worked in Sarasota, FL for a couple years which has an amazingly huge elderly population. The complaints will never stop, but that doesn't mean the old folks won't come to your theatre anymore. It sounds like you're on the right track though. Advertising in senior centers is a great idea. A lot of those places have buses or vans for transportation and will load up 10-20 people to come to the movies. Our theatre experimented with a special set of 10 AM "Seniors only" shows but this was not very successful. Another program we ran was the "Senior Special" in which every senior citizen got a coupon to receive a small popcorn and small coke for $2.99. The senior special boosted our per head by at least a quarter.
Posted by Jim Bedford (Member # 4) on 01-19-2000, 08:52 PM:
Slap!!Do that again and I'll tell your mother!
Posted by Bruce McGee (Member # 131) on 01-20-2000, 08:38 AM:
This is close to the subject.
I drove with a friend to do some work for his mother in Manalapan, NJ last May. I was there for ten days.She is fairly wealthy, and lives in a paid-for condo. The 'fridge was packed with all kinds of whatever.
Naturally, we ate out everyday. AND we had to go to the "Early Bird Specials" and save a dollar or two in the restaurants, along with all the other little old ladies with blue hair.
Where are the little old men? Never saw any.
The reason I brought this up: My friends mom bitched about everything at every restaurant everyday that I was there. I think she had nothing better to do and enjoyed it.
Also, I can tell you where a least 6 different Podiatrists offices are located along Hwy. 9!
I'd liked to have gone to a movie... anything to have gotten a little quiet. How many times can you look at your friends Bar Mitzvah pictures from 1966?
Dont get me wrong. She is a sweet old thing.... BUT!.....
Posted by Bill Carter (Member # 156) on 01-20-2000, 11:58 AM:
I don't think the bitching is necessarily exclusive to the senior crowd. Our house now plays first run art and classic revival (and for a couple of bucks less than anybody else's first run in town). Problem is, it used to be a discount house under the previous owners. People of all ages who haven't been there to see anything in two years or more just raise the roof when they find out it isn't still $1.75 to get in. It doesn't matter that the place has been remodeled, sound and projection is new, and the movies are first run. They still "demand" to know why the price changed! For the record, normal admission is $6, seniors and students $4.50.
Posted by Reeve Byrne (Member # 295) on 01-23-2000, 06:56 AM:
The seniors are pretty cool here in Alaska. I've never had much of a problem. It's the "Soccer Moms" I usually have a problem with.
Posted by Dave Williams (Member # 299) on 01-23-2000, 05:37 PM:
I run a discount theater and admission is $1.50 for everyone except infants. EVERYONE bitches about that. Can you believe this? We are in one of the weathiest areas in the state and they bitch about $1.50 because it used to be $1.00 over a year ago. I just tell them "wait until july, then you can really bitch".And on the subject of old people bitching, every show they come tell me to turn the sound down over and over until no one can hear it but them. Is there a polite way to tell them to turn down thier damn hearing aids?
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"If it's not worth doing, I have allready been there and done it"