This is topic Breakthroughs in Quality Assurance (aka technicolor puts the ASS in ASSurance) in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.
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Posted by Tyler Skinner (Member # 229) on 04-14-2000, 12:00 AM:
We got 2 prints of American Psycho.Print #1, reel 5 starts out normally then about 20 feet into the reel it starts printing the countdown to reel 2 "American Psycho- H-2" and reel 2 is printed....
Print #2, Reel 3 dubbed entirely in French!
What the fuck is going on over there at Technicolor????!!!
Tyler
------------------
"not even a hummingbird could see tyler at work"
Posted by Alan Brandt (Member # 426) on 04-14-2000, 01:43 AM:
Did he just type "fuck"??
Posted by Dave Williams (Member # 299) on 04-14-2000, 04:17 AM:
I think he did!!!! ------------------
"If it's not worth doing, I have allready been there and done it"
Posted by Joe Redifer (Member # 3) on 04-14-2000, 04:45 AM:
And what did Technicolor have to say about this when you called them? Surely you told them that the print is not runable.
Posted by Juan Mendez (Member # 311) on 04-14-2000, 11:11 AM:
My Technicolor run-in came when I got a print of American Beauty (the reissued print). To my surprise it was a new print, (although, after the hell I went through it might as well have been used. When I opened the cans, I had the first three reels of American Beauty, I opened the second can and I had the first three reels of American Beauty, and when I opened the third can, it was a couple of reels for another movie. So I pulled of the heads, and sure enough I had 2 reel#1's, 2 reel#2's, 2 reel#3's, and a bunch of other crap. When I called Technicolor, they apologized (for the umpteenth time) and said they would send another one by the next day.
Posted by Brad Miller (Member # 2) on 04-14-2000, 11:37 AM:
Well, here's this week's exciting adventure in the land of Technicolor prints.Today's episode: "Crappy reels from Technicolor part XXVIX"
This is Technicolor's new reel design. Anyone who has used these has found they are already starting to fall apart after only a couple of uses, but wait...look closer!
Yes, check out the spindle hole...there is no slot for the key!
There's nothing better than not being able to mount the reel onto a spindle for makeup! Yet another time where the good old fashioned split reel saved the day.
I wonder if this is in the original design details of their patent?
Posted by Brad Miller (Member # 2) on 04-14-2000, 11:48 AM:
DOUBLE FEATUREToday's second episode: "Film shipping canisters, what to look for"
Remember when Technicolor first opened and boasted "no more beat up shipping cans, blah, blah, blah"? Well kiddos, we all know where THAT went. But seriously folks, what are a few basic requirements of a film can? Hmmmm, perhaps it shouldn't be dished inward and be able to hold the reels. Let's take it one more and say, let's say it should be able to close. No wait, let's go even one further and say that it should be able to "latch" closed. Well what else could anyone want in a shipping canister???
Yes, that's it...A HANDLE!!!
That all-too-much taken for granted carrying handle. Oh, those poor Airborne drivers. But wait, let's take a closer look.
Upon closer inspection, it is obvious that this print's handle didn't just "fall off" during delivery...yet it was sent out anyway! (Oh well, it's only a tiny little film studio's product anyway right? It's not like it was a Buena Vista print with the fear of having a big influential company like BV get angry and switch over to the competition. Perhaps that's why the reels inside were all broken as well.)
Well kiddos, that wraps it up for this week. Stay tuned every week for the continuing saga!
Posted by Randy Stankey (Member # 64) on 04-14-2000, 01:58 PM:
I actually had a Technicolor can that fell apart upon opening. Both the side panels on the bottom half of the can were so dented in that they came off when you unlocked the can.Sometimes I think I prefer those PRE-WWII film cans you get from ETS. Yes, they weigh 9,000,000 metric tons EACH and they are often rusty as hell but I haven't yet had one with more than a minor dent. Usually I put the reels in a plastic bag when I break the print down. Dirt isn't so much of a problem then.
Posted by Dustin Mitchell (Member # 372) on 04-14-2000, 06:17 PM:
Wow Brad, we've never gotten cans that bad. But somehow it doesn't surprise me.
Posted by Tyler Skinner (Member # 229) on 04-14-2000, 06:29 PM:
I've seen worse cans, I love when you get the ones with the molding cardboard inside and it flakes all over the print during shipping. That just classic. I've also had the latch open once when I was taking a can down the stairs and 3 reels of Stigmata rolled down the stairs....Anyway, I gota hand it to Technicolor's reel replacement department because both new reels were at the front door at 9am this morning. Didn't miss any shows.
fucking screwheads! (I do kinda like their new reels however)
Posted by Andrew D'Vrey (Member # 285) on 04-15-2000, 01:00 AM:
My favorite are the cans that you can open, but just can't get closed without a little help from a prybar. I just built two prints where the top was smashed in so far I just gave up trying to get it to close over the bottom.I think when I send them back to Technicolor I will just duct tape it closed...maybe secure the duct tape with electrical tape to make sure.
------------------
"And the monkey flips the switch."
- Major Don West, "Lost In Space"
Andrew D'Vrey
IATSE Local 219
Posted by Christopher Seo (Member # 7) on 04-15-2000, 12:40 PM:
Yes, I do think the Technicolor reels look nice, as far as that goes. By forcing them onto a spindle I was able to punch a slot into them. It's almost as if there was a certain piece of the spindle hole that was designed to be removed but they just forgot to at the factory.
Posted by Chris Erwin (Member # 176) on 04-16-2000, 09:25 AM:
With no place for a key,crap fall apart reels, this just further proves they don't inspect!--Chris
Posted by Andy Davis (Member # 262) on 04-16-2000, 05:53 PM:
One of the cans to our Mission to Mars print has something written on it in black marker with a message something like, "You (Technicolor) a$$holes need to get new reels that don't f**king break all the time." Supposedly it was written on the can when we got it but something tells me one of our projectionists did it.
Posted by Tyler Skinner (Member # 229) on 04-16-2000, 11:21 PM:
thats a great Idea, maybe if we all start writing that on the insides of our cans they will actually do something...haha....right...
Posted by Colin Wiseley (Member # 247) on 04-17-2000, 06:38 AM:
quote:
Originally posted by Tyler Skinner:
thats a great Idea, maybe if we all start writing that on the insides of our cans they will actually do something...haha....right...
There's no reason to write it on the inside of the cans since they don't open them anyway. You may want to start writing it on the outside of the can.
------------------
Colin Wiseley
Lyric Theatre
Blacksburg, VA www.thelyric.com
Posted by Gordon McLeod (Member # 33) on 04-17-2000, 11:14 AM:
I got so pissed off that we printed up lables that wrap around the cans that say this print is junk. It is printed on the bumbersticker material that is virtually impossible to remove
At least the next guy for sure knows before opening the can
Posted by Bryan Redemske (Member # 354) on 04-17-2000, 11:15 PM:
new 'reel' story. we got a replacement reel of American Psycho today. in a box. on a three inch core. IN A BOX ON A THREE INCH CORE! what the hell! i know, it does happen, but come on! so, we beat the hell out of the box, somehow got the old reel back in the box on that same core and duct taped it up. duct taped it good....
Posted by Juan Mendez (Member # 311) on 04-18-2000, 10:16 AM:
I remember when we got three prints of "Any Given Sunday" and all the reels came on three inch cores. I had to take a split reel and place the film on there, and then build up. Suffice to say it took forever. Then the next day, they decided to send us the cans with reels in them. But we got the last laugh, we left a couple of choice words on the outside of the cans.
Posted by Juan Mendez (Member # 311) on 04-18-2000, 10:23 AM:
Has anyone seen those new black reels that have some weird design, but the material they made it out of is pure crap? Every time I build up these reels fall apart, and to make things worse is that the top and bottom of the reel bend inwardafter all the film is off, which makes it a real pain when I tear down.
Posted by William Dickson (Member # 314) on 04-25-2000, 07:54 PM:
Shipping Cans??????????? Our print of Road to El Dorado came on 3" cores in a cardboard box!!!! Fun,Fun,Fun! After 5 calls to Technicolor I was promised reels and cans. The reels arrived about a week and a half later in a cardboard box. Today is the day for call#4 regarding getting cans. I guess they couldn't get the reels to fit in the beat-up cans.
Posted by Frank Rapisardi (Member # 435) on 04-26-2000, 06:27 AM:
In regards to how films come in today;With so many multiplexes or better yet monsterplexes there just doesn't seem to be any quality control anymore!Make prints,ship them;(sorry NO TIME TO INSPECT THEM)Theaters seem to be more like a MacDonalds hamburger stand now-a-days,(RUSH,RUSH,RUSH)Good luck trying to get replacement reels in time for the next show!American Psycho reel 1 fine,reel 2 fine;then two reels 3 then reel 5,what the HELL is this all about?------------------
Posted by Scott Norwood (Member # 30) on 04-26-2000, 07:21 AM:
There's a letter in the latest Boxoffice about the problem of theatres that get mistreated prints. I agree with the author's sentiments completely.
I've only been successful in getting _one_ replacement reel, and that was for a first-run film. In all other cases, the titles were either old enough (only a month or so) that the distributor didn't care anymore or we were playing them for only a few days, which makes ordering a replacement reel rather pointless--if I inspect the print on Thursday night and call the distributor on Friday morning, the earliest that a replacement reel would arrive would be in time for Monday's show, which was sometimes the last show for that title at the place where I worked. Replacing a reel for only one show just didn't seem worth the effort in most cases, unfortunately.
Posted by Brad Miller (Member # 2) on 04-26-2000, 03:33 PM:
Scott, that's PRECISELY the reason why prints should have a mandatory delivery date of Wednesday for a Friday opening (Monday for a Wednesday opening) to handle problems like this.
Posted by Brad Miller (Member # 2) on 10-05-2001, 04:27 AM:
Bumping this thread to the top as I referenced it in the thread titled:
Thank-you Technicolor F@#K YOU!!!!!
Posted by Will Kutler (Member # 770) on 10-08-2001, 07:22 PM:
Here is a list of some of the "fun" I have had:Cans so bent up that it takes a prybar and rubber mallet to open and close them.
New prints being shipped in rusty and dirty cans.
New prints with no cardboard protective band.
Rachel's problem
Reels comming apart when trying to lift out of the can
Tails being taped to the core--makes build-ups fun!
Replacement reels shipped in cardboard box with the reel spool--but no reel flanges! Not trailer cores--the reel spool that almost made it impossible to mount on mut or rewind table.
Cracked and warped reel flanges
Having to disassemble reels, properly align the reel core with the reel flanges, and reassemble.
Preparing to build up reel 2 only to find that the first five minutes is the tail of reel 1.
Mismarked splice lines.
Duplicate reels, this is an example of what happened with Crouching Tiger. We received our prints late Thurs with it opening Fri morn.
Got duplicate reels of #2 and were missing #3. Distributor and home office were contacted, and new reel #3 was being overnighted. In the meantime, I built up the remaining reels onto 6000s. So we received reel#3 first thing in the am--but it was a used reel! So I was able to get the print built up about 10 minutes or so prior to showtime. Later that week, they sent us a new reel #3--but instead of just sending the one reel, they sent a whole new print. So I had to fix the same print again
!
Posted by Joe Redifer (Member # 3) on 10-08-2001, 07:35 PM:
quote:
Preparing to build up reel 2 only to find that the first five minutes is the tail of reel 1.
Something very similar happened to me with one of my prints of Saving Private Ryan. I have probably already discussed this in the forum. Basically reel #1 ended and then "reel 2" started and it showed that last several minutes of reel 1, then it had the typical tail and head leader and then reel 2 started. I don't know who's actual fault this was (I didn't build up that print), but it was the one incident that finally made Mann Theaters say "Yes, you can screen your prints before they are shown to audiences".
Posted by Will Kutler (Member # 770) on 10-08-2001, 09:15 PM:
Yes, I strongly agree with inspecting prints on a rewind bench prior to build up--especially if it is a used print!Unfortuneatly, this was not practical at my old theater. Films were built up during the day, with no extra time being allotted for build-ups and inspection. Ya, I had to build 2-3 prints and run 10 screens (at least 30 shows) within a 6-8hr shift. Instead, once built up we would dry run them after closing--especially if the film was a blockbuster! Keep in mind that I worked for a major theater chain with all THX screens in this 20plex. Unlike IATSE projectionists, we were not paid for dry runs--being able to prescreen the film--and watch it for free was considered payment! But even without table inspection, outside of used prints and the other mentioned problems, print quality was generally ok.
I forgot what print it was, but you know how directors and producers enclose letters to the projectionist on how to run the film, I distinctly remember one director or producer recommending that splices be marked with liquid paper?!
Posted by Ken Lackner (Member # 1002) on 10-08-2001, 10:50 PM:
I had a print come in with a missing reel. Yeah, yeah, blah blah, heard that before. But wait, there's more! In one can, was one flange, and in the second can was another flange from what I am assuming to be the missing reel!!! So the actual reel was there (minus the core) just not the film that's supposed to go on it! What the !@%#???
Posted by Brad Miller (Member # 2) on 10-08-2001, 11:16 PM:
TES commonly uses half of a reel as a "spacer" to supposedly protect the loose trailers in the can. (I have news for them, it doesn't work.) That was not a mixup, although forgetting to pack a reel in there obviously was.
Posted by Mathew Molloy (Member # 666) on 10-09-2001, 01:30 AM:
Will, you mentioned that unlike IATSE projectionists, you were not paid to run pre-screenings. Just wanted to say that where I was union we were neither required nor paid to run them either. (Except in very rare cases like during a world premiere at a film festival.) If we did run them it was on our own time. Where I'm working now (non-union) we are paid to pre-screen the films. So I guess it just depends on the theatre and the (union) contract.
Posted by Ken Lackner (Member # 1002) on 10-09-2001, 09:14 AM:
But why half a reel in each can? The trailers only come in one can. And I have never seen that before.
Posted by Neil Hunter (Member # 1005) on 10-09-2001, 09:50 AM:
I got a print of Irn Monkey last week for press screening, and when I opened the cans only two out of the five reels were there, the other three were just film on cores. To top that off, the two reels that were there were completely broken, there were pieces of them in the bottom of the cans. So when I broke it down, I wound the film onto the cores, and sent it out like that, along with a note in each can saying something to the effect of Technicolor reels suck.
Posted by Jeffry L. Johnson (Member # 453) on 12-07-2001, 12:35 AM:
Tonight I had the pleasure of discarding 19 of those lovely reel halves with no keyway. These were from three screening prints that I either shipped out or inspected, LANTANA, GOSFORD PARK, and NO MAN'S LAND.
Posted by Paul G. Thompson (Member # 655) on 12-07-2001, 01:20 AM:
Those were the ones I burned a keyway in with a solder pencil as I have described in a different tread.
Posted by Bob Healey (Member # 1003) on 12-07-2001, 01:39 AM:
Don't know how this one happened, but last sat, we had a technicolor film that out of the six reels, two were unbent metal reels, and the other 4 were unbroken one piece solid plastic reels with metal keyways (not the snap together black ones) of course the cans had their fair share of dents. For a print as old as good morning vietnam, i was surprised at the quality of the reels/film
Posted by Aaron Sisemore (Member # 145) on 12-07-2001, 02:12 AM:
Thats because it was on solid reels prior to TES taking over distribution of that title, rather than the practice of slapping reel halves onto fresh-off-the-lab cores.-Aaron
Posted by Paul Harnden (Member # 1034) on 12-07-2001, 09:15 AM:
Just to add a technicolor gem: One night I was assigned to build two prints of the "Animal" for the next day's release. When first inspecting the reels of all the films before buildup I noticed one can, even when closed, let off a particular nasty smell. Opening it up revealed a tremendous amount of mold covering the entire inside of the can. I took the reels themselves out and noticed the film had been severly water-damaged. The mold smell itself proved so bad that for the time being we had to store the can in a faraway closet so no one would get sick. We called technicolor up and they apologized, blah blah blah, leaving us with half a print built and the morning projectionist having to come in early and finish up. Then the next day I came in to find out that the replacement reels were delivered to the Loews Cineplex down the street, so when we finally got it, we had to put it together in the last minute, now come on! Also to add the bad can stayed with us for about a week stinking up our closet before anyone decided to pick it up. Needless to say Technicolor wasn't on my good list from then on.
Posted by Tom Sauter (Member # 616) on 12-07-2001, 04:50 PM:
Yes, we all love how accurate Technicolor's shipping procedures are. For some reason technicolor loves to bill us for prints that weren't shown at our theatre. Numerous times we have received bills where they have superimposed our shipping address with our clients' billing address --- and our clients never even screened that print here.Last year about this time we got socked with a major blizzard and every area theatre closed. UPS and airborne had loads of prints that couldn't be delivered so yup, you guessed it, they were told to ship them all to me... since our office staff had been stranded and we were "open".
The only thing I will say in Technicolor's defense is that their use of airborne's ez-return label system saves me about 14 seconds a week.
Posted by Brad Miller (Member # 2) on 12-07-2001, 05:24 PM:
I did a screening a couple of days ago and TES delivered the print the day before like normal. Only problem is that they then wanted that print back! They said "we'll send you another one tomorrow afternoon for your screening". Oh yeah, that's just great guys! I called in and inquired as to the reasoning why they needed to send us another print when we already had one sitting right here (in good condition too). The operator found out that the print that was shipped (and addressed) to us needed to play at another theater. So why can't they just ship the other print to this other theater to save on everyone's hassles? Our screening dates were exactly the same. Funny enough, even the TES operator thought it was senseless and we were told to hold the existing print. Shortly thereafter we were called back and told to release the print, and then that we could keep it again. Then another call came in from TES furious that we "refused to release the print". (The rep was very rude from what I understand.) Bullshit! We never said we would not release the print, we only asked if we could just keep this one. This crap went on for a couple of hours with them not being able to make up their mind. Finally we just gave it to the Airborne guy who showed up for the initial pickup just to get it the hell out of the theater so we wouldn't have to listen to the bs anymore.
Turns out the print we got right before the screening came from some theater in Virginia. It was broken down with masking tape, leaders thrown on reels every which way, stretched sprockets in sections of the film and scratched! Thanks again Technicolor. You're AWESOME!
While I'm thinking about it, I heard that Universal is going to pull out of TES and go over to the infinitely superior ETS depots. Anyone know more specifics?
Posted by Ken Lackner (Member # 1002) on 12-07-2001, 07:08 PM:
What is ETS? The only two depots I have heard of are Technicolor (TES), and Benton.
Posted by Daniel Boisson (Member # 1027) on 12-07-2001, 07:28 PM:
i love the canisters that require a hammer and a little tapping to get open. its very suspenceful, you never know what will be inside.------------------
3% Body Fat. 1% Brain Activity.
Posted by Brad Miller (Member # 2) on 12-07-2001, 07:57 PM:
Benton is just your delivery guys. ETS is the depot you are getting films like Warner, Fox, Paramount, New Line and so forth from.
Posted by Paul Harnden (Member # 1034) on 12-07-2001, 08:02 PM:
Unfortunately to say Daniel is that I bet all of us has had to deal with those types of cans.
Posted by Bob Healey (Member # 1003) on 12-08-2001, 01:45 AM:
Never had one I needed tools to open yet, however, I have met a few requiring special equipment to get closed again.
Posted by Paul G. Thompson (Member # 655) on 12-08-2001, 07:22 PM:
Yeah, Bob. Like a 1-pound sledge hammer and a screwdriver? 
I had one that almost required "Jaws of Life" to open...