Film-Tech Forum ARCHIVE: Technicolor: Something good

This is topic Technicolor: Something good in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.

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Posted by Mike Blakesley (Member # 26) on 12-13-2000, 05:28 PM:

I have been one of the critics of TES on this forum, so to be fair I feel I should report when something good happens.

A couple months ago I received a print (Remember the Titans) on Friday with no DTS disks enclosed. The print had come from another theatre. I called TES, told them that the disks HAD to be shipped to us via the US Postal Service, because in this small town that's the only way we can get Saturday delivery. Needless to say, the disks were shipped by Airborne anyway and we didn't get them until Monday.

That evening about 9:00, I fired off a very angry E-mail to Brad Carroll, TES representative, and within three hours of my e-mail he had responded saying he would check into the matter and call me the following week to discuss it.

Of course I was certain I'd never hear from him; but he did call me on the following Tuesday and stated that TES was working on a solution. He said that originally, TES's contract with Airborne called for them not to use any other shipping services, however when they made the deal, they failed to consider the rural areas that do not get Airborne delivery on Saturday (there are a few places that only get two or three delivery days each week!). So they were negotiating with Airborne and with other carriers, to make sure they could provide every day delivery to every address they served.

Once again, I took all this with a grain of salt; and I was really surprised today when Mr. Carroll called me again, and told me that as of this past Monday, TES can now use UPS and the Postal Service, as necessary, to get deliveries where they need to be. He said if you are in a non-metro area, and you call in for an emergency reel replacement, DTS disk, etc. the operator should now ask what carrier you want, so you can specify what will work for you.

I was impressed by this. We've also gotten several prints lately on Wednesday including a Sixth Day print for this weekend. So maybe they are listening after all. If so, bravo!

Posted by Ian Price (Member # 14) on 12-13-2000, 06:04 PM:

Please post Mr. Carrol's email address so that we may avail ourselves of his services.

Posted by Brad Miller (Member # 2) on 12-14-2000, 04:13 AM:

If Mr. Carroll is actually taking care of people's concerns, then whoever hired this man at TES should be given a big fat raise, along with Mr. Carroll himself!

Man, just think of all the problems that can be completely eliminated if he can somehow convince the powers that be that shipping prints early to arrive at theaters on Wednesdays instead of Thursdays (the last possible minute, when it is too late to fix any problems) will in fact not cause video bootlegging over receiving prints on Thursdays. This is always the lame bs answer I get when inquiring about Wednesday deliveries. It is always "a Thursday delivery prevents video piracy"...NO IT DOESN'T! Ok, end of rant.

Back to the point, what is Mr. Carroll's title at TES? I wonder how much influence on getting things done he has. That would be nice if he could turn the mess known as TES around!

Posted by Michael Cunningham (Member # 210) on 12-14-2000, 05:30 AM:

I still find it very odd that all the way up here in Alaska, I get all of my TES prints on Wednesday morning. Correct me if I'm wrong, but aren't I further from their depots than any of you guys? How do they explain this in terms of piracy risk? Sheesh!

-Mike

Posted by John Pytlak (Member # 331) on 12-14-2000, 06:20 AM:

Brad Carroll and his staff provided the information for the article about TES published in the September 2000 issue of Kodak's "Cinema Notes". Mr. Carroll is the Manager of Exhibitor Relations for TES. His phone number was given as 818-562-8372.

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John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Eastman Kodak Company
Research Labs, Building 69, Room 7419
Rochester, New York, 14650-1922 USA
Tel: 716-477-5325 Fax: 716-722-7243
E-Mail: john.pytlak@kodak.com

Posted by Mike Blakesley (Member # 26) on 12-14-2000, 12:29 PM:

E-mail address for Brad Carroll:

brad_carroll@technicolor.com

Should have put this in my original post, sorry!

Posted by Sean McKinnon (Member # 612) on 12-14-2000, 11:59 PM:

Well, sorry to burst everyones hopes of tes actually getting better!!! Today I get into my theatre and get ready to make-up my 2 prints of "Meet The Parents" and what do I find? one print which was integrity inspected by "Joyce" had Reel 3 Reel 3 Reel 3 Reel 4 Reel 5 Reel 6, Way to go Joyce I hope that all of my prints are integrity inspected by joyce! shes the best inspector at TES! bye the way the ETS print of little nicky was absoulutely perfect!

2 thumbs down to Joycer and TES
2 thunbs up to Gene Boyle and ETS

(My what a difference reversing the T & E makes!)

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I love to smoke I smoke seventhousand packs a day and I'm never F*&ing quittin!-- Denis Leary

Posted by John Pytlak (Member # 331) on 12-15-2000, 06:56 AM:

Sean --- let Mr. Carroll know of the SNAFU:
brad_carroll@technicolor.com , or call 818-562-8372.

Posted by Paul Cunningham (Member # 501) on 12-19-2000, 06:39 AM:

We dont normally run first release at ny cinema so I am not sure if this is common in Aust.
Anyway I went to work yesterday (Mon the 18th) and we had received our 102 Dalmations print. This film is not due to open in Australia till the 26th. Yes, that is the print in our cinema 8 days prior to opening.

Posted by Sean McKinnon (Member # 612) on 12-19-2000, 12:54 PM:

oh bye the way the new print came in at 4:36pm when they said it would be there at 10:15am, and the replacement print was all scratched! OPERATORS BEWARE! there is a print of meet the parents out there with three reel ones and three reel twos!

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I love to smoke I smoke seventhousand packs a day and I'm never F*&ing quittin!-- Denis Leary

Posted by Stephen Jones (Member # 16) on 12-19-2000, 04:54 PM:

Yeah Paul got our print Yesterday as well along with Vertical Limit and both are new prints which makes a change these days.Got the DTS disks for 102 Dalmations as well disks for Vertical Limit. Some Movie marathon prints came in so Roadshow seem to be on the ball this year.Looks like I'm going to be busy at the make up bench lol

Stephen

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