This is topic Service interruption in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.
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Posted by Brad Miller (Member # 2) on 09-12-2001, 01:38 PM:
Sorry for the interruption. We're back. 
Posted by Jerry Chase (Member # 660) on 09-12-2001, 02:09 PM:
If you had used a Mac, it never would have happened. 
(Sorry, couldn't resist.)What happened?
Posted by Brad Miller (Member # 2) on 09-12-2001, 02:47 PM:
Our Mac server crashed. What a P.O.S.!!!Actually the phone company was hooking up new lines in the area and proceeded to chop our T1. This is only the 3rd time in 6 months that this has happened. 
(The "Film-Tech down" page you were seeing last night and this morning was coming from Scott's computer in his apartment.)
Posted by Paul G. Thompson (Member # 655) on 09-12-2001, 04:18 PM:
The Phone Company Strikes again!
Posted by Evans A Criswell (Member # 381) on 09-12-2001, 07:02 PM:
I'm glad it's back up. I was starting to have withdrawal symptoms. ------------------
Evans A Criswell
Huntsville-Decatur Movie Theatre Information Site
Posted by Bob Maar (Member # 763) on 09-12-2001, 08:10 PM:
I thought I saw Boston Baked Beans on that page.
Posted by Joe Redifer (Member # 3) on 09-13-2001, 04:54 PM:
Turns out the damn Apple Mac OS X server crashed on the evening of 9-12-01. I told Brad to stay away from Macs, but noooooooo. Now he will take me seriously when I say that Macs have trouble even turning on, much less running a web site in which dozens of people visit each month.
Posted by Don Sneed (Member # 955) on 09-13-2001, 06:11 PM:
Whooooaaaa Weeeeee....I'm doing the happy dance, glad to see back up & running, I'm in Japan, can't speak the language, can't read Japanese, no American TV, only thing to look for in life over here is Film-Tech !! Hummmmm maybe I need a new life !! Thanks guys
Posted by Bob Maar (Member # 763) on 09-13-2001, 06:18 PM:
Ok! That has about done it. I am with Evans, with the exception that I can not stand the withdrawal pains. What a week! 
Ouch! It hurts a lot. Enough! I need a drink! Maybe 5 or more. No Film-Tech?
God forbid......Thank God you are back. I will even be nice to 
Posted by Joe Redifer (Member # 3) on 09-13-2001, 07:07 PM:
Doing a little bit more research, it appears that it was the extensive amount of jokes from Bob Maar that caused the server's motherboard to get fried. We are now running off of Brad's desktop PC (e-mail me if you want the password to hack into it) with all of the old data.
Posted by Jerry Chase (Member # 660) on 09-13-2001, 07:25 PM:
I think it might have been more that everybody pounding on their keyboards and desks while laughing sent shockwaves back through the wires and disconnected the T1. I had to stop reading Bob's jokes because the sides of my hands were getting sore.
Posted by Bruce McGee (Member # 131) on 09-13-2001, 08:58 PM:
This is a good time, Brad, for you to stop having Joe Redifer do your phone service work for you.
I'm glad you are back too. After what happened Tuesday, I'm glad we are all here.
Bruce
Posted by Evans A Criswell (Member # 381) on 09-13-2001, 09:33 PM:
Film-Tech isn't the only site that has been having trouble. Ever since the New York/Washington tragedy on Friday, many sites and services have become problematic. Just this afternoon, even my little Huntsville-Decatur Theatre Information site was having trouble loading. The problem wasn't with my ISP, but with Network Solutions with whom I registered my hsvmovies.com domain. If I used the physical URL, the site popped right up, but hsvmovies.com would take a long time to jump over, or would show a "Not found" error.The Sep. 11 tragedy has put tremendous strain on the internet and is causing many side effects (delays, load failures, loss of services) here and there. I'm being very patient with all internet-related sites and such that I utilize from day to day, knowing that there will be occasional delays or failures. Putting up with these is nothing compared to what rescue workers, families of missing people, and standed travelers have been going through. On a normal day before Sep. 11, if Film-Tech didn't load, I probably would have gotten more impatient about it, but the past few days, it was like "Film-Tech didn't come up. Oh well, I guess I'll check the news pages for further developments on New York." A national tragedy certainly puts things in perspective.
God Bless All!
Evans
------------------
Evans A Criswell
Huntsville-Decatur Movie Theatre Information Site
Posted by Steve Scott (Member # 630) on 09-13-2001, 11:26 PM:
I had the same problem, not only last night, but the night of the 11th, too. When I tried to access every major website, the URL couldn't be found. Yet when I had tried it earlier on my other computor, I could reach every page just fine!
Posted by Paul G. Thompson (Member # 655) on 09-13-2001, 11:45 PM:
Yeah - Even when FT got back on line, I still got Scott's page saying
it was still down. Well, thanks to Ken layton's recommendation to purge the cache, I got back on. Must have been a rottin' cookie maybe? Hell, I don't know. Evans, me too.
Brad, what the hell is a T1 line? Josh asked me the same question, and I didn't have an intellegient answer for him.
Paul
Posted by Scott Norwood (Member # 30) on 09-14-2001, 06:27 AM:
OK, here's the quick chronology for those who care: first, the backhoe cut the line that provides Brad's net connection. Then, FT was back online for a bit less than a day once the line was fixed. Soon thereafter, the motherboard in the server machine apparently fried itself, so I had to put up the "FT is down" page again. Everything is back up again running on temporary hardware. None of this had anything to do with the unfortunate events which occurred on Tuesday.
Paul -- a T1 is a copper telephone wire which has some special characteristics (among other things, the signal is digital rather than analog and there are devices along the wire to boost the signal strength) which allow high-bandwidth connectivity--the result is essentially the same thing as 24 standard analog lines combined into one. In Brad's case, the T1 is carrying data, but the same type of circuit can be used for voice applications as well.
Posted by Mark Lensenmayer (Member # 134) on 09-14-2001, 08:19 AM:
Paul, regarding the definition of a T1...Sorry to move into John P. territory here, but I have found the best source for technology definitions to be
http://whatis.techtarget.com/
This site has everything from basic definitions to detailed explanations of things such as routers & switches (the world that I live in)and detailed technical notes.
Most everything is cross-linked, so you can click on any term you don't understand.
Mark Lensenmayer
Posted by Paul G. Thompson (Member # 655) on 09-14-2001, 01:07 PM:
Scott and Mark, thanks for the information on the T1 lines.Paul
Posted by John Anastasio (Member # 607) on 09-14-2001, 08:18 PM:
Here in NJ some of us still have no lines. I had to run out and buy a cheap modem because DSL has been down since the tragedy. All the high speed stuff here in this area of the state runs through the Verizon building right next to ground zero. We don't expect any service until at least next week, since the priority is getting the NYSE lines up again. I haven't used a POTS line since last year and didn't even have an operational modem in the computer. I missed all the poop here and didn't even know you were down!
Posted by Sean McKinnon (Member # 612) on 09-15-2001, 12:09 AM:
Has anyone heard from John P?
Posted by Mike Blakesley (Member # 26) on 09-15-2001, 05:42 PM:
He posted in the WORLD TRADE CENTER JUST COLLAPSED thread on Film-Yak.
Posted by Josh Jones (Member # 447) on 09-15-2001, 08:26 PM:
So why did it go down again today?
DSL is going strong in ND
Those pictures of the disaster still bring tears to my eyes.
My thought and prayers are of those who are in great need and sadness.
Josh
Posted by Brad Miller (Member # 2) on 09-15-2001, 08:56 PM:
There was no interruption today. Stop using the Internet Explorer browser and watch the problems go away. IE has serious cacheing issues.
Posted by Josh Jones (Member # 447) on 09-16-2001, 12:10 AM:
no kidding.
Josh
Posted by John Pytlak (Member # 331) on 09-16-2001, 08:31 AM:
Sean asked: "Has anyone heard from John P?"Thanks for the concern. I'm based in Rochester NY, and just spent a week in NYC in late August. The NYC office of Kodak Motion Picture is on West 31st Street (3 miles north of the WTC) so fortunately they are all safe. Likewise most of our NYC customers are in midtown. But many have lost loved ones or friends.
Kodak people have been very saddened and moved to action by this tragegy. Like many others around the world, Tuesday was spent in quiet groups watching the events unfold. By the end of the week, Kodak was expediting products like medical x-ray film, forensic films, and document scanners, along with support people, to NYC and Washington to aid in the recovery and investigation efforts.
Later in the week, I moved to a new office in Rochester. Although it was just down the hall from my old one, there was a SNAFU moving my network connection. So I'm linking in from home, until my work system is connected again.
------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Eastman Kodak Company
Research Labs, Building 69, Room 7419
Rochester, New York, 14650-1922 USA
Tel: 716-477-5325 Cell: 716-781-4036 Fax: 716-722-7243
E-Mail: john.pytlak@kodak.com
Web site: http://www.kodak.com/go/motion
Posted by Christopher M. Belch (Member # 846) on 09-17-2001, 05:21 PM:
If you had trouble, clearing the catch will work (or you could clear cookies). Also, for aol users (it may work on tohers too) you can click reload while holding ctrl, and that should update the catche and the cookie. Hope this helps!!!
Posted by Joe Redifer (Member # 3) on 09-17-2001, 06:16 PM:
Many ISP's also use a proxy cache, and it won't matter if you clear your browser cache or not because what you are getting is a page from your ISP's computer. This usually doesn't affect dynamic pages like the forum. But it will affect the front page, and if the front page says "Brad tripped over the T1 wire. We're still trying to figure out how to plug it back in. Sorry for the interruption" you will get that page until your ISP updates its cache.I've said it before and I'll say it again, cache should be illegal.
Posted by Scott Norwood (Member # 30) on 09-17-2001, 10:01 PM:
Web caching isn't necessarily evil (and can actually be good) _if_ and only if the caching proxy obeys META tags and doesn't cache pages which are explicitly marked as "no cache." Unfortunately, well-behaved caching proxies are relatively uncommon.
There are actually some very sophisticated web caching schemes that can provide major performance improvements (something like Akamai's Edgesuite service comes to mind, although there are others). Caching is also important to non-http protocols; for example, well-behaved caching servers are vital to the efficient operation of DNS (domain name system), which provides the mapping between hostnames and IP addresses of net-connected machines.
The real problem isn't so much web caching in general, but rather ill-behaved caching proxies which cannot be easily turned off or circumvented.
Posted by Paul G. Thompson (Member # 655) on 09-17-2001, 11:18 PM:
Thanks Christopher. it cleared my problem on two computers. I use IE 5.5, and presently I am quite happy with it. Netscape rots. It wants to hog up my computer too much, and wants to tell me what IT wants to do, rather than what I want to do.
Posted by Joe Redifer (Member # 3) on 09-18-2001, 01:23 AM:
Fine.Ill-behaved caching proxies should be illegal!
Posted by Mike Blakesley (Member # 26) on 09-18-2001, 02:20 AM:
Brad said:
quote:
Stop using the Internet Explorer browser and watch the problems go away. IE has serious cacheing issues.
I must be doing something wrong. I've been using IE, in two different versions, on four different computers, since I first signed onto film-tech.com and I've never had a single problem.
Posted by Paul G. Thompson (Member # 655) on 09-18-2001, 02:25 AM:
Thanks Mike for renewing my faith in IE.
Posted by Pete Naples (Member # 761) on 09-18-2001, 03:41 AM:
Me too!4 Machines, all with IE of varying vintages, never had a glitch with FIlm-Tech, or any other sites for that matter.
Posted by Scott Norwood (Member # 30) on 09-18-2001, 05:50 AM:
BTW--we are all assuming that this is a web caching issue. This isn't necessarily true...it could be a badly administered DNS server that is caching the IP address of the web server with the "FT is down" page. This "shouldn't" happen, since the time-to-live value on FT's DNS records is absurdly low (refresh every 12 minutes), but there are many ill-behaved DNS servers out there, too...