Film-Tech Forum ARCHIVE: DTS out of sync on Ya-Ya

This is topic DTS out of sync on Ya-Ya in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.

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Posted by Chris Tyson (Member # 992) on 06-09-2002, 03:33 PM:

Has anyone had any problems with the DTS not being in sync on Ya-ya Sisterhood? We've got two prints running in different houses and both have this problem. Both reader delays are set where they should be. we've never had this problem before. Just curious if any of you have had people walking out like we have cause of this. We're just running it in SR now. Oh Brad, both my prints are Fuji.

Posted by Karen Hultgren (Member # 395) on 06-10-2002, 11:57 AM:

Where is the sync problem? How far off-sync is it?

If the whole print is out of sync, then your OFFSET is not correct. If only a part of the film is out of sync and you see the same on other prints, then that is they way the film was released. If only your print has the problem, get a replacement print/reel.

Karen at DTS
khultgren@dtsonline.com

Posted by Brad Miller (Member # 2) on 06-10-2002, 12:49 PM:

I can confirm at least one of the Kodak prints I have are in sync. (The other is in another format.)

Posted by Chris Tyson (Member # 992) on 06-10-2002, 01:07 PM:

Brad,

What digital format is the print you have that you can verify is in sync?

Karen,

Thanks for the reply. The sync problem comes and goes. Some scenes are dead on, others are off bad enough, that like I said, we have patrons come out to complain. All of the complaints have come within the first 15 minutes of the show. I have switched both houses to run in sr. Since this switch we have had no complaints, and the show is in sync, which made me suspicious of the disks. They were both DTS houses. I wish I had more information for you. Prior to the Ya Ya show, we have never had a complaint about a 35 show being out of sync. I am thinking about moving the print to a dolby house to see if the problem follows the print.

Chris

Posted by Antonio Marcheselli (Member # 373) on 06-10-2002, 02:16 PM:

Chris,

Are the out of sync scenes always the same? If yes, I believe that your print is faulty.
If not, I believe that your offset switch is fautly, try cleaning it with a contact cleaner.

Bye
Antonio

Posted by Brad Miller (Member # 2) on 06-10-2002, 03:01 PM:

Chris,

I wouldn't have bothered answering if I wasn't playing it in dts. Yes, "one of my prints" is playing in dts. The other in sdds. Neither have problems.

Is the sync only a problem on that first reel? Have you sat and screened the other reels of the film in dts? I hate to suggest to anyone the horror of watching this movie, but perhaps it would be a good idea for you to stay after hours tonight and screen it to find out which reels are defective.

Also, before you go spraying anything like contact cleaner into the unit, move the print to another house and more importantly, play a different print in that house to see if the problem moves with the print.

Posted by Antonio Marcheselli (Member # 373) on 06-10-2002, 05:28 PM:

Yes Chris,

Brad is right.
Use contact cleaner on that switch as last resource. But I had to clean mine.

Antonio

Posted by Jan Hackett (Member # 1231) on 06-10-2002, 09:17 PM:

Brad is always right...........

------------------
Jan Hackett
Theater Operations Manager
Extreme Screen Dynatheater
NM Museum of Natural History Foundation

Posted by Antonio Marcheselli (Member # 373) on 06-11-2002, 05:19 AM:

I know.

I have a picture of him in my room so that I can genuflect every morning...

Bye
Antonio

Posted by Brad Miller (Member # 2) on 06-11-2002, 01:02 PM:

Now, now guys, I don't know everything. That throne currently belongs to Steve Guttag.

Posted by Antonio Marcheselli (Member # 373) on 06-11-2002, 03:50 PM:

I have steve's photos too, in the other room...

Bye
A