This is topic Paging Dolby Labs.......... in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.
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Posted by Josh Jones (Member # 447) on 11-06-2002, 09:02 PM:
About a month ago, I sent in a request for one of those theatre promo packs when I bought my dolby digital processor. Well, I mailed it about 6 weeks ago and have heard nothing since. Whats up guys?Josh
Posted by Ken Lackner (Member # 1002) on 11-06-2002, 11:00 PM:
About a year and a half ago I was working at a 12-plex with 9 CP-500's. I sent in a request for the promotional items and it took nearly two months to get them. You will get them, eventually. As to why it takes so long, I have no idea.
Posted by Paul G. Thompson (Member # 655) on 11-06-2002, 11:14 PM:
Josh - just get on the phone and give them a call if you don't receive it within the time frame Ken mentioned... 
Personally, I don't think waiting 6 to 8 weeks is too far out of line.
Posted by Josh Jones (Member # 447) on 11-07-2002, 01:03 AM:
Strange thing is on Monday I called and left a message. No one returned my call 
JJ
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"Film is made of silver, video is made of rust"
'nuf said
Posted by Joshua Lott (Member # 240) on 11-07-2002, 01:26 AM:
Josh,I have the name and number for a contact at Dolby. I always have seen an excellent response. I will get you that number as soon as I get back into the office. I am in a village called Kotzebue, Alaska. I am currently above the Arctic Circle and several hundred miles away from home.
The guys name I believe is Patrick Atiraga (last name I am not sure about).
Just remind me sometime after the 12th.
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-Joshua S. Lott
President & Owner
Consulting, Supply & Design
Posted by John Pytlak (Member # 331) on 11-07-2002, 06:51 AM:
FWIW, many times larger companies subcontract "fulfillment" of promotional materials to other companies. They may wait for a certain number of orders to come in before forwarding the requests to the fulfillment company.------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Research Labs, Building 69, Room 7525A
Rochester, New York, 14650-1922 USA
Tel: +1 585 477 5325 Cell: +1 585 781 4036 Fax: +1 585 722 7243
e-mail: john.pytlak@kodak.com
Web site: http://www.kodak.com/go/motion
Posted by Daryl C. W. O'Shea (Member # 1303) on 11-07-2002, 12:12 PM:
FWIW, Brandlocker handles Dolby's 'consumer store' for everywhere but Europe.