Film-Tech Forum ARCHIVE: Ultra Stereo repair

This is topic Ultra Stereo repair in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.

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Posted by Jonathan Bodge (Member # 4072) on 11-26-2006, 07:58 PM:

Ah yes, in my stupidity I fried a Smart, (which I'll fix) hey I'm human the dumber of the things living on this planet, (We can thank the new Clint Eastwood movie that had analog problems and figured it was the processor) and temporarily replaced it with an Ultra Stereo JS 105/195 from ebay (Which sounds a heck of a lot better I might add). But the Surround EQ card has a couple of BBQ'd resistors, and who knows what else I can't visually see....here's my question..does anyone know of any smarty pants board repair people for this type of repair? I'll give USL a call tomorrow but thought I'd ask "all good people" Thanks,

[ 11-26-2006, 11:28 PM: Message edited by: Brad Miller ]

Posted by Richard May (Member # 2627) on 11-26-2006, 08:38 PM:

Ultra Stereo will do a repair/exchange. They will send you a new board and you then send them the old one at a set price. You have to go through a dealer though. They won't deal with you directly.

Posted by Monte L Fullmer (Member # 2797) on 11-26-2006, 11:01 PM:

Welcome to Film-Tech Jon....good luck on the fix.

[ 11-29-2006, 07:58 PM: Message edited by: Monte L Fullmer ]

Posted by Frank Dubrois (Member # 3042) on 11-26-2006, 11:05 PM:

I found Clint at USL to be quite helpful. Give him a call, they know what their doing there.

Posted by Brad Miller (Member # 2) on 11-26-2006, 11:28 PM:

Jonathan - read the rules before participating please.

Posted by Gordon McLeod (Member # 33) on 11-27-2006, 09:20 AM:

Depending on which board they are easy to repair
if it is the bucket brigade type of delay eq then the schematic is published in the original JS serries processor manual on this site
I don't know if the panasonic BB chips are still available if one of them has failed

Posted by Jonathan Bodge (Member # 4072) on 11-28-2006, 07:49 PM:

Thanks for everyone's help, I did contact Ultra S and talked to Clint (not Eastwood) who was very helpful. My friend Lenny Miller is going to get me a replacement. Brad, (we are not off to a good start) I'm sorry I didn't read the rules. I'm sure I will break a few more since I don't read rules. (Remember I fried a Smart because I didn't read the rules!) Let's say I read the rules about my homeowners insurance or health policy with all the nuances. I'd be dead before I finished them. I simply don't have time. Bottom line. I won't dis anyone, I won't curse, I will be informative, I will try to be funny, I'll try to learn things and, I promise never to leave my email again. For my edification, why is it wrong to leave an email?

Posted by Clint Koch (Member # 1179) on 11-28-2006, 09:10 PM:

Thank you Jonathan. We will get this fixed.

Clint

Posted by Monte L Fullmer (Member # 2797) on 11-29-2006, 07:18 PM:

quote: Jonathan Bodge
For my edification, why is it wrong to leave an email?

basically it looks like a form of 'security and privacy reasons' - to protect members, this forum and Film-Tech from any liabilities that could occur if said privacy rights were invaded.

Otherwise, we wouldn't be using our real names and have our pictures posted, but be having usernames and optional avatars instead if emails were allowed to be present in any post.

..just my guess, for I'm sure that there is more to this topic.

Posted by Mike Blakesley (Member # 26) on 11-29-2006, 07:21 PM:

quote: Jonathan Bodge
I'm sorry I didn't read the rules. I'm sure I will break a few more since I don't read rules.

Boy, did you pick the wrong forum to say THAT in. I predict a rocky road ahead for you, buddy.

Posted by Clint Koch (Member # 1179) on 11-29-2006, 09:49 PM:

Just to clarify, USL will repair almost anything they have ever manufactured.

Clint

Posted by Gordon McLeod (Member # 33) on 11-30-2006, 06:57 PM:

USL is one of the good guys at getting problems solved

Posted by Jonathan Bodge (Member # 4072) on 11-30-2006, 07:29 PM:

Hey Mike! I hear you on that one! [beer]

Posted by John Walsh (Member # 168) on 11-30-2006, 09:01 PM:

Simple mistake, but the rules are good in this case to keep the 'signal/noise' down; Hi Jonathan! Haven't seen you since the Ridgeway days, with Allen the pet wrench that lived in the Ashcrafts and would ran away just when you need him.... [Wink]

Posted by Jonathan Bodge (Member # 4072) on 12-01-2006, 07:49 PM:

John! Gesus Krist! Good to hear from you...Rememer those Ridgeway days? Star Wars opening night! I'll "pivately" email you so I don't break any rules.....

Posted by Mike Blakesley (Member # 26) on 12-01-2006, 09:14 PM:

My point with the above post was, in many forums if you break a rule or two you might get flamed at worst. In this forum, there are a few that will get you banned if you even break'em once. So if I were you I'd take five minutes and read them.

On topic, I will agree that USL is great about repairs. When we installed DTS about 13 years ago, it did not work with our USL processor. (Our dealer had told us it WOULD work, but it didn't, I'm not sure why.) He got on the phone with USL and they overnighted a brand new processor, even though our previous one was far out of warranty. I was very impressed with that...that's really standing behind your dealers.