Film-Tech Forum ARCHIVE: Reel replacement phone number(s) needed

This is topic Reel replacement phone number(s) needed in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.

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Posted by Mike Blakesley (Member # 26) on 02-28-2009, 09:17 PM:

Can anyone supply the phone number for Warner Bros. reel replacements? Somebody got away with my phone list and I need a new reel ASAP.....thanks.

Posted by Blaine Young (Member # 3992) on 02-28-2009, 10:59 PM:

We were told to call DFS for replacement reels for Warner prints. 1-800-734-3969

Posted by John Hawkinson (Member # 1135) on 03-01-2009, 03:24 PM:

WB also publishes non-DFS info, though I've never used it. It's on wbexhibitorlink.com, under "Contact Us" and "Print Department":

quote: wb_printdept_contacts.pdf dated 1/19/07

Problems with your Warner Bros. and Warner Independent prints or reels? Let us help! If it is during business hours (Mon - Fri, 9AM - 6PM, PST) contact the WB or WIP print department. If it is on the weekend or after hours, use our after hours numbers.

WB Print Department
4000 Warner Blvd. Bldg. 154
Burbank, CA 91522
P: 818-954-6373 (Mon-Fri, 9AM-6PM, PST)
P: 818-384-4160 (After Hours)
F: 818-954-6411

Nancy Sams
Vice President, Film Print Control

U.S. After Hours Print Problems
Western: 818-384-6984
Mid-Western: 818-370-3093
Southern: 972-523-0087
Eastern: 917-837-7650
Deluxe/ETS: 800-734-3969

Tina Scheer
Manager, Print Control & Digital Services

I am kind of curious when it's better to call them versus DFS.

--jhawk

Posted by Monte L Fullmer (Member # 2797) on 03-02-2009, 12:15 AM:

Kinda makes sense where Mike is coming across where if a reel replacement is needed with TECH shipments, one just call the 1-800-99FILMS number, give them your acc't no, or address, what you need in either reel (give them print number..)or disc, give them a reason for the replacement and it's on its way...

Posted by John Hawkinson (Member # 1135) on 03-02-2009, 09:53 AM:

Huh?

Monte, I can't quite tell what you're getting at.

Both DFS and TES provide replacement reels or prints when you ask them to, within reasonable constraints. I don't think anyone is disputing that.

"Where Mike is coming from?" It's not as if Mike was complaining about DFS failing to provide him with one phone number for all their studios. Or failing to provide replacements when asked. Or failing to send them out when they said they would.

Yes, it's true, WB has several phone numbers you can call. That doesn't mean calling Deluxe won't get you want you need (my experience is that it does).

Did I miss something? Did you leave out a paragraph by accident? Thanks.

--jhawk

Posted by Monte L Fullmer (Member # 2797) on 03-02-2009, 01:23 PM:

quote: Monte L Fullmer
if a reel replacement is needed with TECH shipments, one just call the 1-800-99FILMS number, give them your acc't no, or address, what you need in either reel (give them print number..)or disc, give them a reason for the replacement and it's on its way...

Okey, let's try this one then and leave Mike out. Sorry if I threw in something there which I didn't mean to...

-Monte

Posted by Mike Blakesley (Member # 26) on 03-02-2009, 03:50 PM:

Thanks, guys for the info.